Craftwalla Reviews 280

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I ordered a personalised passport holder and luggage tag for my best friends birthday, they’re absolutely stunning. Really high quality with a classy touch. Delivered to Edinburgh in less than 48 ho... See more

Rated 5 out of 5 stars

I chose Craftwalla for our wedding vow booklets. From the start Bhavini was extremely helpful, quick responses, showed me previews of the items. Genuinely a great experience and the booklets are solo... See more

Rated 5 out of 5 stars

I am amazed at the quality of Craftwalla’s products. All items came individually wrapped with care and items were crafted with great precision and detail. All my special requests were completed with t... See more

Rated 5 out of 5 stars

Exactly what we wanted. The front door mat looks great and customer service is fab (having requested in the notes that the mat didn't arrive before 12th Jan as we were moving in that day - an hour aft... See more

Company details

  1. Gift shop
  2. Fashion accessories shop

Written by the company

We make personalised gifts & accessories. A beautiful range of products for weddings, engagements, anniversaries, birthdays and any special occasion. Top sellers included jewellery cases, scrapbooks and gift boxes. Fast & Free UK Shipping. Based in West London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

280 reviews

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Rated 5 out of 5 stars

Exemplary products and service

Cannot rate this company highly enough. Fantastic quality of products and their service was exemplary. Would definitely recommend and will be back to purchase again in the future. Thank you.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience with this shop! The customer service is very helpful and responds quickly. The product quality is exactly as described on the website. I'm very happy with my purchase!

10 October 2024
Rated 5 out of 5 stars

Excellent service

Second purchase from Craftwalla. Excellent customer service. Delivered within 2 days of ordering. Have bought 5 personalised passport slips now and brilliant quality. Would 100% buy again. Thanks so much⭐

3 October 2024
Rated 5 out of 5 stars

Great all around

Super fast and friendly service, they were able to make tweaks to the personalisation for me with no hassle. Ordered on Thursday, and it arrived on Saturday! Can’t recommend enough - and I have already recommended to others!

26 September 2024
Rated 5 out of 5 stars

Very nice leather case

Very nice leather case - initialled as requested.
Very thoughtful message regarding postage - in order to meet my date deadline. It arrived in perfect time and my son was delighted!

11 September 2024
Rated 5 out of 5 stars

Good communication

Quite impressed by their efficient communication regarding the writing style on the items (passport set). Well done and keep up the good work!!

2 September 2024
Rated 5 out of 5 stars

Fast service and great item.

Really speedy service from order to door, and the leather personalised wash bag is a really lovely quality item. Can’t wait to give them as wedding gifts for my best men. Wish I’d ordered myself one!

Thanks Craftwalla

6 August 2024
Rated 5 out of 5 stars

Amazing product, lovely people, highly recommend!

Honstely couldn’t recommend enough. They were so helpful, and got it out super fast as I needed it at such short notice. I even got my address wrong and they called me the next day to double check with me. When the product arrived it was packaged nicely and the product was exactly what I was hoping for. Thank you so much and would highly recommend! I’m sure I will be back!

29 July 2024
Rated 5 out of 5 stars

I was SO pleased with my personalised…

I was SO pleased with my personalised Doormat. Great Quality and friends and family have admired it too. I have recently had a hip replacement and rely on my carers to do everything. I had received an email stating it had been delivered. Carers had looked everywhere….
On contacting Customer Service and what GREAT speedy, professional service l got.👍 Photo sent from the Customer Service showing clearly where it had been left safely AND it had been missed on several occasions. WELL DONE. THANK YOU 🤩

4 July 2024

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