Craft Whisky Club Reviews 

330
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Good choice of Whisky but I felt the overall box was lacking, As a member of a similar subscription for both Gin and Rum I felt that these boxes just needed something more then oatcakes or a choco... See more

Rated 1 out of 5 stars

The variety has changed, the snacks weren’t good and now we receive none. I’ve tried to cancel my membership and have emailed with no response and have been locked out of my account and can’t even re... See more

Company replied

Rated 4 out of 5 stars

Great whiskeys used wish there could be more that comes with the box in terms of a booklet showing reciepies to use for that whiskey to get the most out of the taste, maybe 2 smaller different snack... See more

Rated 3 out of 5 stars

I enjoy the variety of quality craft whisky choices every two months. It has allowed us to sample some that we would never have tried if it weren't for the club. Unfortunately, the shipping company is... See more

Company details

  1. Off Licence

Information provided by various external sources

Craft Whisky Club, based in Edinburgh, aims to unearth future whisky classics and bring them direct to their subscribers door. Founder David Nicol is passionate about Craft Whisky, and believes that by helping the craft whisky producers bring their product direct to the customer, they are free to focus on what they do best - making a great drink, using local ingredients and as traditional a process as possible. David and the team are constantly on the lookout, all over the world, for the best craft whisky producers for his customers. Once selected, a foodie treat is paired up to enhance each particular whisky and show it off at its best. Boxes feature full, typically 70cl (75cl USA) bottles. Shipping is free throughout the UK and USA.


Contact info

2.9

Average

TrustScore 3 out of 5

330 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(330)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Problems with the website and systems

It was rather tricky and fiddly actually. I wanted a gift membership for my husband to arrive on a certain day. Difficult to navigate and understand the website. When I have done these things before with other companies (even when sending alcohol) the process is straightforward but not this time. The nominated day did not happen - firstly it was nearly sent a week too soon and I had to forestall that quickly. Secondly it did not arrive on the day requested (a Friday) but the following Tuesday totally missing the birthday. I only got a notice of the delivery from DHL on the day and though I asked to be told I was the 'next' they only told me after it had been delivered. I asked for my husband to be the nominated person for emails and contacts (as in a GIFT) but all correspondence still seems to be coming to me and the product was also sent to me. It spoiled the whole intention. When it did finally arrive he enjoyed it nevertheless.

15 April 2021
Rated 5 out of 5 stars

Birthday subscription.

Was bought a subscription from family.

Product delivery was excellent.

Whiskies sent were refreshingly exciting and well paired with food choices.

All in all an enjoyable experience and value for money.

13 April 2021
Rated 1 out of 5 stars

Bad Experience

Haven't received first shipment. It was supposedly shipped at the beginning of March. They have no idea where it is and I'm already getting billed for the next round. Payment was taken end of February and I paid double to get the current offering

8 April 2021
Craft Whisky Club logo

Reply from Craft Whisky Club

Dear Customer,

We have a tracking information update, and will reach out to you again now via email. Please accept my sincerest apologies for the delay, we keep on the case until this arrives with you.

Best regards.

David

Rated 5 out of 5 stars

Excellent Client Service

I worked with the Craft Whisky Club to have a bottle shipped to my husband every other month for several months, as his birthday gift. I am one of those clients who has an annoying amount of questions and the Craft Whisky Club answered them all very kindly. They kept me updated on the delivery timing and were extremely helpful and friendly. My husband loved his first gift package and is excited to see the next one arrive.

7 April 2021
Rated 5 out of 5 stars

Great Experience

Delivery was exactly when expected and the presentation of the box was great! Loved the Sea Salt Tablet pairing, and it was great to have tasting notes on hand as well. Can’t wait for my next box.

7 April 2021
Unprompted review
Rated 2 out of 5 stars

Great product... if you can get it

The product, when you get it, is great. However actually getting it is next to impossible. We are about to make our 6th payment and have only received one full shipment and one partial shipment. I’ve contacted customer service multiple times who are always friendly and promise our shipment is on the way... and still nothing. We are ready to cancel.

7 April 2021
Craft Whisky Club logo

Reply from Craft Whisky Club

Dear Customer,

Please accept our sincere apologies for the partial order, your additional bottle is en-route as of the end of last week and looks to be scheduled to be delivered to you tomorrow. One of our team has reached out now with a tracking code and instructions.

Kind regards.
David

Rated 5 out of 5 stars

Craft Whiskey Club has been a fun way…

Craft Whiskey Club has been a fun way to try new whiskey. Although it would be great to have some Scotch in the mix. The treats that come in the package have been delicious. We do wish there were two glasses included as the experience is usually shared.

7 April 2021
Rated 5 out of 5 stars

Great selections...

Great selections...

Really enjoyed trying whisky I would not have otherwise known about. Have had lovely nights sharing with my friends. Generally delivered when expected and nicely presented (I use the package and box to light our chiminea).

6 April 2021
Rated 5 out of 5 stars

Excellent choice Whiskey as opposed to…

Excellent choice Whiskey as opposed to whisky, that’ll be the Irish..
Bought for me as a gift, I have received complete order now, lovely solid packaging and excellent service, always notified prior to delivery by email,
Thank you my beautiful Daughter and thank you craft Whiskey club.
Ps Whiskey should be with the “e” exciting, exotic, enticing, entertaining, etc etc.. oh and excellent Thank You.

26 March 2021
Rated 5 out of 5 stars

always new, always good

The whiskies we received were both completely new to me and really nice. It really expanded my whisky horizons. Also great were the chocolate and cocoa mix that accompanied them.

25 March 2021
Rated 2 out of 5 stars

Lost whisky

Our first order came in January, and we were very pleased. Our second order was to be delivered in early March, but we were not home so unable to sign for the package. UPS has not attempted to deliver it again and believe it is lost in their facilities. They told us to contact you to have you file a claim. However, after numerous emails, you have not responded to us. It’s very frustrating to be ignored by your company. Hope to hear from you soon.

13 March 2021
Craft Whisky Club logo

Reply from Craft Whisky Club

Dear Member,

Our email reply should be with you as of very early morning yesterday. It may have hit your spam folder so it would be good to know if it was received. I will send you another now and I would be grateful if you could please respond to confirm receipt so we can make sure we have an open line of dialog.

In case it has not reached you, our email states that we have escalated this to our retail partner and we will be back in touch asap when we hear back regarding next step.

Kind regards.

David

Rated 2 out of 5 stars

Good Whisky but not worth the money

Receieved 2 x bottles on subscription as a gift. Some good whisky but not worth the money in my opinion. Same whisky availiable for quite alot less elsewhere. 1st delivery should have included a free glass, We were advised there was a stock issues and it would be in the next delivery. This came and no glass. No response from the customer service re this. Will not be renewing subscription.

12 March 2021
Unprompted review
Rated 2 out of 5 stars

Very poor value for money

Very expensive for what you get. No information about the whiskies, their distillers or history. And neither of the whiskies I got struck me as particularly interesting. So, definitely not recommended.

9 March 2021
Craft Whisky Club logo

Reply from Craft Whisky Club

Dear member,

I am really sorry that your craft whisky boxes have not lived up to your expectations. We include a profile of each of the whiskies in every craft whisky box, as well as information about the distillery and the people involved in making these great whiskies. Please contact me at contact@craftwhiskyclub.com to discuss replacements if you have not received these.

I would like to take this opportunity to mention that we have a real treat coming up in your next box. We are extremely lucky to have this next one, a future classic from a distillery gathering a lot of attention right now. Not wanting to spoil the surprise, but I do think this next one will spark your interest.

I would appreciate the chance to discuss your concerns further. As above, I can be contacted at contact@craftwhiskyclub.com.

All the very best for now, and I look forward to chatting.

Cheers!

David

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look