Cute designs and good canvas, but thin paints and odd shipping. Takes forever to arrive and two have come creased or damaged.
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At Crafty by Numbers, we're not just another paint by numbers brand; we're a gateway to an artistic journey with unparalleled quality and creativity at its core. Born out of a passion for art and a mission to make painting accessible to everyone, our brand stands as a beacon for both budding artists and seasoned creatives looking for a refined experience.
Contact info
2093 Philadelphia Pike, 19703, Claymont, United States
- sales@craftybynumbers.com
- craftybynumbers.com
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Replied to 33% of negative reviews
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Cute designs and good canvas
Cute designs and good canvas, but thin paints and odd shipping. Takes forever to arrive and two have come creased or damaged.
I have 14 paintings waiting to be done…
I have 14 paintings waiting to be done and I enjoy the art choices that you provide. Some of the ones I've done have turned out better than others, but that is part of the fun of art! I'd guess that I have done, maybe 10 to date, and I have several that I am currently working on-- at the same time!
That is what I really enjoy about the acrylic paints. I can wash my brush, put it down, and then go back and pick it up later.
I was really disappointed with …
I was really disappointed with 48-color kit. The print quality is very poor — many of the borders between colors are barely visible or completely invisible, making it incredibly hard to tell where one color ends and another begins. Instead of a relaxing painting experience, it felt like solving a frustrating puzzle. Definitely not recommended for anyone expecting a clear, well-designed print.
Damaged product
Waited forever to receive my product (shipped from China) and the box was crushed and the canvas was unusable. Very disappointed with this company.
Shipped from china absolute rubbish
Shipped from china absolutely poor quality crap
Takes ages to arrive in a tiny package which makes the product look like a rag
DO NOT BUY WILL NOT RETURN OR REFUND
One Big Blue...
Very poor printing of the picture I sent to replicate.
No definition in large areas.
DO NOT WASTE YOUR MONEY.
My photo was going to be a gift but now I'm not sure what to do with this..
Think very hard about spending your money there
Best site ..paints excellent…
Best site ..paints excellent… I always buy framed .. my friends are so impressed with my art work.. I love it ,,,I always recommend Crafty

Reply from Crafty by Numbers
I absolutely love crafty by numbers and…
I absolutely love crafty by numbers and recommend to all my friends, family and colleagues!
Great for mental health , releasing your creative energy and decorating your home.

Reply from Crafty by Numbers
Absolutely overpriced and takes forever to ship
Absolutely overpriced and takes forever to ship. When you place an order it ships from China. They just put a 5x price tag on it. Avoid buying from this vendor.

Reply from Crafty by Numbers
Helpful and competent
I had some problems with delivery because of the destination country, and the sales team was extremely helpful and was happy to resend my order without any extra costs. The painting looks amazing, and I am really excited to try it!

Reply from Crafty by Numbers

Reply from Crafty by Numbers
Misleading product information
Unfortunately, even after repeatedly requesting that my order be checked, it was not delivered based on the product information (3-pack instead of 10-pack and correction marker instead of brush cleaner cup). Although I was able to prove this to their support with a screenshot, I only received a placeholder image showing three brushes and I was being asked to double-check on their homepage. In summary, I can say that 2 out of 3 products were delivered incorrectly or in a very misleading way, which is why I cannot recommend Crafty by numbers. However, the canvas itself looks quite satisfactory, which is why I can award a second star.

Reply from Crafty by Numbers
Love the variety
Love the variety, I've bought 5 canvass and only had a slight issue with 1 paint tub (which i sorted because I had a very similar colour from another canvas

Reply from Crafty by Numbers
Very enjoyable hobby.
I’m currently working on my second painting and I have a third one waiting in the bullpen. My experience with this company has been very positive. All three of my paintings were purchased framed. I’m pleased with the results and will continue this hobby until wall space in my home becomes an issue.

Reply from Crafty by Numbers
Nice product
Arrived in time, good condition. The numbering is well done and the quality is good. I bought the framed painting.

Reply from Crafty by Numbers
This was a very disappointing…
This was a very disappointing experience, especially for a company that positions itself as customer-focused.
This item was received as part of a Yankee Swap. I did not personally purchase it, nor did I know who did. Instead of helping resolve the issue I raised, the response I received focused primarily on identifying the original buyer rather than addressing the actual problem.
Losing a potential customer because you are unwilling to drill down and help—regardless of who made the original purchase—is not how you grow a customer base, let alone a loyal one. This was a clear opportunity to demonstrate good faith, flexibility, and service.
A simple response such as: “Sorry for the inconvenience. Here is the missing paint, and we’ll include a small discount on a future purchase” would have completely changed my perception of the brand. Instead, the interaction felt rigid, transactional, and dismissive.
I hated this experience. It did not make me want to become a customer, recommend the company, or purchase again. Customer service should focus on solutions, not gatekeeping.

Reply from Crafty by Numbers
AWFUL experience
AWFUL experience. Have not received the item. Ordered a few Christmas kits for a party on Christmas eve. Ordered them on November 21...It's December 26 and still have nothing to show.
Customer service is unhelpful, they made me call THEIR shipping provider to track down my package...called 3 times and finally got told it was lost. Asked for a refund and was refused. I filed a complaint with my bank.

Reply from Crafty by Numbers
Poor quality canvases
Poor quality canvases. The first canvas I received was smooth so it was relatively easy to paint neat lines within the paint section areas. However, the last 2 canvases I received are rough and it's almost impossible to paint neatly on the lines and within the paint sections. Furthermore, the print area and the image of the painting wrap around the edges so I won't be able to hang up the pictures because the edges will look messy. Waste of money and I won't be buying again.

Reply from Crafty by Numbers
Satisfied
I got my order in time. I was glad because it’s going to be a christmas present. The picture looks fine, so many small details. I haven’t started to paint so I can’t tell much more but I’m satisfied with the purchase.

Reply from Crafty by Numbers
Everything is included & easy to do
I wanted to paint this Patriotic PBM myself, but I let my husband paint it. I am glad that I did because he really enjoyed doing it.

Reply from Crafty by Numbers
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