Crafty by Numbers Reviews 

160
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently state that the painting kits are extremely fun, offering a wonderful way to relax and enjoy the creative process at home. People also appreciate the attractive designs, straightforward instructions, and good quality materials included in their packages. However, some customers also noted frustrating issues with slow shipping, tracking difficulties, and long delivery times. Others experienced recurring problems regarding missing items, such as paint pots or brushes, and poor print quality on specific canvases. Buyers additionally mentioned that shipments coming from overseas occasionally arrived damaged or completely unusable.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, as while many consumers are thrilled with the cute... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the excellent final results, great... See more

Order

Reviewers mention mixed satisfaction regarding order experiences, with some customers praising fast shipping... See more

Delivery service

Customers had frustration with the delivery service, noting that shipping takes forever and tracking... See more

User experience

People report ambiguous experiences with user experience, as some consumers highlight incredible satisfaction... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Cute designs and good canvas, but thin paints and odd shipping. Takes forever to arrive and two have come creased or damaged.

Rated 3 out of 5 stars

Awful. I ordered 2 canvases and 2 premium brush sets. I only received the canvases. I have sent 3 emails and left a voicemail. I am still waiting. Where are my brushes??

Rated 5 out of 5 stars

I was not expecting much when I ordered but am very happy with what I got. Good quality materials to work with and good packaging. A few tips don’t throw away the reference sheet because if you pain... See more

Rated 5 out of 5 stars

I’m currently working on my second painting and I have a third one waiting in the bullpen. My experience with this company has been very positive. All three of my paintings were purchased framed. I’m... See more

Company replied


Company details

  1. Paintings store
  2. also in
  3. Art Handcraft
  4. Art supply shop
  5. Painter
  6. Painting

Written by the company

At Crafty by Numbers, we're not just another paint by numbers brand; we're a gateway to an artistic journey with unparalleled quality and creativity at its core. Born out of a passion for art and a mission to make painting accessible to everyone, our brand stands as a beacon for both budding artists and seasoned creatives looking for a refined experience.


Contact info

3.1

Average

TrustScore 3 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.1

All reviews

(160)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

I have 14 paintings waiting to be done…

I have 14 paintings waiting to be done and I enjoy the art choices that you provide. Some of the ones I've done have turned out better than others, but that is part of the fun of art! I'd guess that I have done, maybe 10 to date, and I have several that I am currently working on-- at the same time!
That is what I really enjoy about the acrylic paints. I can wash my brush, put it down, and then go back and pick it up later.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

I was really disappointed with …

I was really disappointed with 48-color kit. The print quality is very poor — many of the borders between colors are barely visible or completely invisible, making it incredibly hard to tell where one color ends and another begins. Instead of a relaxing painting experience, it felt like solving a frustrating puzzle. Definitely not recommended for anyone expecting a clear, well-designed print.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Damaged product

Waited forever to receive my product (shipped from China) and the box was crushed and the canvas was unusable. Very disappointed with this company.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

One Big Blue...

Very poor printing of the picture I sent to replicate.
No definition in large areas.
DO NOT WASTE YOUR MONEY.
My photo was going to be a gift but now I'm not sure what to do with this..
Think very hard about spending your money there

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Best site ..paints excellent…

Best site ..paints excellent… I always buy framed .. my friends are so impressed with my art work.. I love it ,,,I always recommend Crafty

2 March 2026
Unprompted review
Crafty by Numbers logo

Reply from Crafty by Numbers

Hi Maryce,

Thank you so much for your wonderful support!

We’re thrilled you love the framed kits and that your artwork is impressing your friends. Happy painting, and thanks for recommending Crafty! 🎨

Rated 5 out of 5 stars

I absolutely love crafty by numbers and…

I absolutely love crafty by numbers and recommend to all my friends, family and colleagues!
Great for mental health , releasing your creative energy and decorating your home.

21 February 2026
Unprompted review
Crafty by Numbers logo

Reply from Crafty by Numbers

Hi Amanda,

Thank you so much for the amazing support!

We’re thrilled you love Crafty by Numbers and truly appreciate you recommending us to your friends and family. Happy painting! 🎨

Rated 1 out of 5 stars

Absolutely overpriced and takes forever to ship

Absolutely overpriced and takes forever to ship. When you place an order it ships from China. They just put a 5x price tag on it. Avoid buying from this vendor.

17 February 2026
Unprompted review
Crafty by Numbers logo

Reply from Crafty by Numbers

Hi Khers,

We’re sorry to hear you feel this way and appreciate your feedback.

We work hard to provide high-quality kits and clear information about shipping times. Delivery can sometimes take longer depending on location and logistics, and we’re continuously working to improve this.

If you have any concerns about your order, please reach out to us at sales@craftybynumbers.com and our team will be happy to help.

Rated 5 out of 5 stars

Helpful and competent

I had some problems with delivery because of the destination country, and the sales team was extremely helpful and was happy to resend my order without any extra costs. The painting looks amazing, and I am really excited to try it!

2 February 2026
Unprompted review
Crafty by Numbers logo

Reply from Crafty by Numbers

Hi Helena,

Thank you so much for your kind review!

We’re glad our team could help resolve the delivery issue and that your kit arrived safely. We hope you have a wonderful time painting—enjoy every brushstroke! 🎨

Rated 5 out of 5 stars

Great picture

Great picture. Fun to make.

4 February 2026
Unprompted review
Crafty by Numbers logo

Reply from Crafty by Numbers

Hi Mike,

Thank you so much!

We’re glad you enjoyed making it and loved the picture. Happy painting! 🎨

Rated 2 out of 5 stars

Misleading product information

Unfortunately, even after repeatedly requesting that my order be checked, it was not delivered based on the product information (3-pack instead of 10-pack and correction marker instead of brush cleaner cup). Although I was able to prove this to their support with a screenshot, I only received a placeholder image showing three brushes and I was being asked to double-check on their homepage. In summary, I can say that 2 out of 3 products were delivered incorrectly or in a very misleading way, which is why I cannot recommend Crafty by numbers. However, the canvas itself looks quite satisfactory, which is why I can award a second star.

11 February 2026
Unprompted review
Crafty by Numbers logo

Reply from Crafty by Numbers

Hi Alex,

We’re sorry to hear about your experience and appreciate you bringing this to our attention.

It’s disappointing to hear that parts of your order did not match what you expected, and we understand how frustrating that can be. That’s certainly not the experience we want for our customers.

Please contact us again at sales@craftybynumbers.com with your order number so we can review the issue and work toward a proper solution. We truly value your feedback and the opportunity to make this right.

Rated 4 out of 5 stars

Love the variety

Love the variety, I've bought 5 canvass and only had a slight issue with 1 paint tub (which i sorted because I had a very similar colour from another canvas

23 January 2026
Unprompted review
Crafty by Numbers logo

Reply from Crafty by Numbers

Hi Amanda,

Thank you so much!

We’re glad you’re enjoying the variety and appreciate your support.

Happy painting! 🎨

Rated 5 out of 5 stars

Very enjoyable hobby.

I’m currently working on my second painting and I have a third one waiting in the bullpen. My experience with this company has been very positive. All three of my paintings were purchased framed. I’m pleased with the results and will continue this hobby until wall space in my home becomes an issue.

11 January 2026
Unprompted review
Crafty by Numbers logo

Reply from Crafty by Numbers

Hi William,

Thank you so much for your continued support!

We're thrilled to hear you're on your second painting with a third ready to go—that's the kind of creative streak we love to see! 😊 It’s wonderful to know you’ve had a positive experience with our framed kits and are happy with the results. We’re honored to be part of your art journey (and your wall space)! 🎨💛

Rated 4 out of 5 stars

Nice product

Arrived in time, good condition. The numbering is well done and the quality is good. I bought the framed painting.

10 January 2026
Unprompted review
Crafty by Numbers logo

Reply from Crafty by Numbers

Hi Jeff,

Thank you so much for your kind feedback!

We're really glad to hear your framed painting arrived on time and in great condition. It’s wonderful to know you appreciated the quality and clear numbering—we hope you enjoy every minute of the painting process! 🎨💛

Rated 1 out of 5 stars

This was a very disappointing…

This was a very disappointing experience, especially for a company that positions itself as customer-focused.
This item was received as part of a Yankee Swap. I did not personally purchase it, nor did I know who did. Instead of helping resolve the issue I raised, the response I received focused primarily on identifying the original buyer rather than addressing the actual problem.
Losing a potential customer because you are unwilling to drill down and help—regardless of who made the original purchase—is not how you grow a customer base, let alone a loyal one. This was a clear opportunity to demonstrate good faith, flexibility, and service.
A simple response such as: “Sorry for the inconvenience. Here is the missing paint, and we’ll include a small discount on a future purchase” would have completely changed my perception of the brand. Instead, the interaction felt rigid, transactional, and dismissive.
I hated this experience. It did not make me want to become a customer, recommend the company, or purchase again. Customer service should focus on solutions, not gatekeeping.

29 December 2025
Unprompted review
Crafty by Numbers logo

Reply from Crafty by Numbers

Hi Alexander,

We’re truly sorry for the frustration and disappointment you experienced.

While our policy typically requires order verification to protect customer privacy and prevent errors, we understand that your situation was unique and should have been handled with more flexibility and care.

You're absolutely right—this was an opportunity for us to demonstrate good faith and support, and we regret that it didn’t feel that way to you. Your feedback is important and has been shared with our team to help us improve how we handle cases like this in the future.

If you're open to it, we’d still like to make it right. Please contact us at sales@craftybynumbers.com, and we’ll do our best to resolve the issue directly. Thank you again for your honesty—it helps us grow and serve our customers better. 💛

Rated 1 out of 5 stars

AWFUL experience

AWFUL experience. Have not received the item. Ordered a few Christmas kits for a party on Christmas eve. Ordered them on November 21...It's December 26 and still have nothing to show.
Customer service is unhelpful, they made me call THEIR shipping provider to track down my package...called 3 times and finally got told it was lost. Asked for a refund and was refused. I filed a complaint with my bank.

26 December 2025
Unprompted review
Crafty by Numbers logo

Reply from Crafty by Numbers

Hi Chelsea,

We're truly sorry for the frustration this caused, especially around the holidays.

We understand how disappointing it is to not receive your order in time and to have difficulty with tracking and support. That’s never the experience we want for our customers.

Please reach out to us at sales@craftybynumbers.com with your order number so we can take another look and find the best way to resolve this for you. Your feedback is taken seriously, and we’d like the chance to make things right. 💛

Rated 1 out of 5 stars

Poor quality canvases

Poor quality canvases. The first canvas I received was smooth so it was relatively easy to paint neat lines within the paint section areas. However, the last 2 canvases I received are rough and it's almost impossible to paint neatly on the lines and within the paint sections. Furthermore, the print area and the image of the painting wrap around the edges so I won't be able to hang up the pictures because the edges will look messy. Waste of money and I won't be buying again.

10 December 2025
Unprompted review
Crafty by Numbers logo

Reply from Crafty by Numbers

Hi Jaycee,

Thanks for taking the time to share this. I’m sorry the recent canvases weren’t up to the standard you expected. The surface texture should be consistent, and you shouldn’t have to struggle to get clean lines. The wraparound print on the edges also sounds frustrating, especially if it keeps you from displaying your finished work.

We want to make this right for you. If you reach out to our support team at sales@craftybynumbers.com, we can look into replacements or another solution that fits what you need.

We appreciate your feedback and hope we get the chance to turn this around for you.

Rated 5 out of 5 stars

Satisfied

I got my order in time. I was glad because it’s going to be a christmas present. The picture looks fine, so many small details. I haven’t started to paint so I can’t tell much more but I’m satisfied with the purchase.

1 December 2025
Unprompted review
Crafty by Numbers logo

Reply from Crafty by Numbers

Hi Flóra Kovács,

🎁 Thank you so much for your thoughtful review!

We’re really glad your order arrived in time for Christmas—that’s always a relief, especially when it’s a gift! 😊 It’s great to hear that the picture looks good and you're happy with the detail. Even if you haven’t started painting yet, we’re excited for you to dive in and see it come to life.

If you have any questions once you get started, feel free to reach out—we’re always here to help. Wishing you a joyful and creative holiday season! 🎨✨

Rated 5 out of 5 stars

Everything is included & easy to do

I wanted to paint this Patriotic PBM myself, but I let my husband paint it. I am glad that I did because he really enjoyed doing it.

9 November 2025
Unprompted review
Crafty by Numbers logo

Reply from Crafty by Numbers

Hi Sue,

Thank you for the lovely review. We’re glad the kit was easy to use and that your husband enjoyed painting it. We appreciate you choosing us and hope you both enjoy the final piece.

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