Craftyflair 

1st time I have used Crafty Flair. Easy to use website. Prompt delivery and most importantly had the items I wanted in stock. Very impressive for a small company. Will definitely use again

I may have judged this company too quickly by reading the negative reviews of it and gave the owner a hard time via email exchange for this I apologize. Although The items arrived late, you will not find a better price anywhere else. Products arrived well packaged and completely brand new. I would even buy there again!! Thank-you Paul & Claire Xxx

Great prices and service, kept updated on delivery which came on time

Still awaiting my order. I placed an order on the 30/09/2024 and now the 09/10/2024 and still not arrived yet. No dispatch email or tracking info sent. I emailed for an update on the Oct 2 on status of my order and was told. Apologies, these have not long arrived with us from the supplier due to their popularity and your order will be sent out today. If the product was not in stock at the time, should have been marked out of stock. Emailed again 0n the 8th Oct and no reply. Update. Oct 10th received email this afternoon from Royal Mail saying they have my item from Crafty Flair. Would have been courteous of Crafty Flair to send me a dispatch email. Update Finally received my order today 15th Oct.

Craftyflair have a lovely range of crafting goodies at excellent prices and they are efficient, reliable and very speedy with deliveries.

The products I received were wonderful and an excellent quality and affordable.

Very pleased with this company on placing my first order with them. Got some creative expressions dies at a fantastic price. Ordered on Monday, dispatched Tuesday and received Thursday. I’d read a few recent poor reviews, but my experience was very positive.

I placed an order and paid extra for swift delivery. Nothing arrived. I phoned and no answer. I emailed and no response. They responded quickly to Whatsapp and said they are having reports that people are emailing and they aren’t receiving them. They didn’t offer to refund the extra I’d paid for a quick delivery despite the extra steps I had to go through to finally get my order. I think they have infrastructure issues that they need to quickly resolve. I unsubscribed my email from marketing but I am still receiving emails. I won’t use them again.

Ii ordered something from Craftyflair 26th of July. Got order confirmation right away. But then nothing happens. I have tried calling and writing emails, but no respons in the ten days I have tried. Seems like the respons time is better here on trustpilot from the company. So Craftyflair: I would like to hear what is happening with my order, before I next week try to get my money back and call in fraud to the credit card company.

Update: Got mail today about problems with mails going to junkmail at CraftyFlair, and also that my package had been returned to them because of damage on the package where the address was. Today I got trackingnumber for the package sent again. If I had gotten a tracking number the first time or information about the order was dispatched, I would not been so worried. (And I did check my junkmail...)

Really happy with my purchases especially as the price for the Tonic Nuvo Crystal Glaze was exceptionally good. Have ordered a couple of times from Crafty Flair and order delivered quickly and well packaged each time.

Packaged well and received as stated. Thank-you.
Price was very competitive and is excellent value for money.
I will be using this die set for my Christmas cards as I can use up lots of peel-offs and die-cuts in all the different sections of the die set.

I have never had a problem with this company ,prices are good and postage times are as expected so all good 👍

I placed an order on the 30th July on a 48hr Royal Mail delivery service. Nothing arrived… After sending an email to Crafty Flair requesting despatch and expected delivery details from them my order finally arrived on August 13th two weeks later. No response from the seller to my initial email, no despatch note included, no apology for the late delivery. However I did at least receive what I ordered.

This is highly unprofessional and very poor quality service. If on ordering the goods I had been advised that delivery would take two weeks then that would have been fine, but why acknowledge customer orders stating 48 hour delivery when it’s clear this isn’t the case?

I won’t be purchasing from this company again and would advise others not to do so on the basis of the quality of service I received.

I have never written a review before but am so disappointed with this company. Order placed July 31 order confirmation receipt same day, they stated delivery with Royal Mail 48. When nothing had arrived on August 6 I tried to phone but got a recorded message saying they were very busy - no option to leave message! I then emailed, on 7 th received quick reply saying it was held in Norfolk and they would resend. By 12 th still nothing so emailed again! They said they had sent a email but surprise it never arrived! Now say they don’t Have the products to fill the order!, Totally unreliable company keep clear!!

Chased order several times via email. One response eventually saying it would be chased up. It wasn't. Called phone number several times, no response. Sent WhatsApp message as advised on answerphone message. Finally put in claim through PayPal and got my money back. Very poor customer service. Selling items I feel they cannot actually fulfil.

I wished I had read the reviews before ordering. Shocking service. Ignore emails and won’t answer the phone. Then got an excuse on WhatsApp after I requested a refund about a family emergency but they said it had been sent. Asked for tracking but again ignored the request. How can someone run a business like this? You can’t expect any return business from me.

This was my Message to the owner before he replies to say how rude I was.

You’re an absolute joke of a company. I asked a load of strangers on a Facebook craft group if any of them had used you before. Within minutes I had 20 or so people telling me to avoid at all cost. People losing money, people not getting the right goods and most of all people getting excuse after excuse or no contact at all. So no I don’t believe you had a hospital emergency. You forget that we are your customers and we send you money trusting you that you will send out the goods within a reasonable time. Your website gives the option to see the progress but to be honest there was none for days. You get the initial thank you for your order but no other information on despatch. All the reviews online and on Facebook say they have the same problem - no one ever answers the phone and no reply to emails. And that hasn’t just been for the last week - it’s gone on since way back. So you need to employ someone with some kind of customer service because I for one together with many others won’t be returning and will advise others not to give you there business. I’m not a business woman but I can see that your current attitude can’t be good for business.

Ordered a preorder which I knew would take time to come in to the store. It’s now gone past the date expected and I have waited for over a month now so I have emailed nicely numerous times to ask what is happening with my order and absolute radio silence, no replies… feeling very frustrated as all I want to know is when to expect my order, just a bit of customer service would be nice.

Update….. I have now heard from the store following this review and been informed some preorder items are delayed. Just feel sad that I had to do this review to get a response. I feel a better way to keep their customers updated on orders would be money well spent as I am the sort of customer that is loyal to craft shops with excellent communication. After this experience and once I receive my order I won’t be coming back until I feel standards and reviews are much improved. I spend a lot of money with my regular companies that sell dies and stamps but I have to get these ink pads wherever I can. I took a chance on this company and it’s a case of lesson learnt.

Update…. After these reviews they prompted a reply I did have an explanation that these items have been delayed. I waited patiently for a further 2 weeks but have emailed the seller to ask for a refund. Failing a response I am going to have to approach PayPal. I understand that all companies have issues at time to time and if this were a company who I felt confident would keep me up to date with the situation I would wait. My confidence has been lost and I am seeing these items being sold elsewhere with no issue.
Update
They said the items were still held up so I gave it another 2 weeks and have now asked for a refund but this was 10 days ago and I still have not heard back from them. I have contacted PayPal about this also. This whole purchase has been an absolute nightmare and I will never shop with this company ever again.

I too ordered the new Versafine ink pads on 24/4/24 expecting a delivery mid May, sent an email 22/5/24 for an update, no reply. Sent another email 31/5/24 asking for a refund if not delivered within the next 7 days, finally got an email back that day saying they had sent a mass email out the previous weekend, funny I never got it. Excuse was, goods held in customs! Said should be received by early the following week. Sent another email last Saturday 8/6/24 asking for full refund as I wasn't prepared to wait any longer, still nothing. So today contacted my bank and applied for a charge back and lo and behold got my money back, Craftyflair can deal with my bank! Avoid this website at all costs.

I ordered 4 sets of WOW embossing powders on Sunday and they were safely delivered by Royal Mail today (Wednesday). I was kept in the loop at all times and Royal Mail delivered the items in the time window as stated. I have no complaints whatsoever with the customer service. I was pleased especially with the prices as there was a discount code for the weekend which was applied. I have bought from this firm many, many times and only once did I not receive my order within a week.

Not a very good service, I won't be using them again. When I chased for my order, I got their standard response of "We have arranged to have this resent". I doubt it was previously sent as the only "dipatched" email I received was for the "resent" dispatch.

When the order arrived it contained a cheaper substitue for one of the items I had ordered, so I've had to chase them again to refund the price difference.

Msg to Craftyflair - Don't assume customers your choice of substuite.

I ordered some crafting supplies a week ago and I've had no feedback. I've sent emails and tried to get in touch. Very poor customer service, looks like I won't be using this company again, but I'm out of pocket for nearly £40. Mr Hales