Had to go to post office to pick up my order as they didn't pay enough postage, cost me an extra £7.50 for my order, contacted them and complained but didn't get reimbursed 😕
Craftyflair
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See what reviewers are saying
Fast and hassle free, I ordered a Tim Holtz stamping platform for my wife for her birthday, I have to admit, I was dubious after reading other reviews on here however decided to take the chance as the... See more
Ordered online on 22 July but my order has not arrived. Contacted via email and WhatsApp as per their telephone message answering request. I've had no response. On the invoice it states Royal Mail 48... See more
This company has an extensive range of products at competitive prices. I have so far placed two orders with them and on each occasion my order has been dealt with quickly, carefully packaged, clearl... See more
Company details
Written by the company
We are a small independent online Craft Shop specialising in Paper-craft, family run by a husband & wife team which started selling on market stalls back in 2019. It all started as a bit of a hobby, an idea to be different, have a personal touch and to make crafting that little bit more affordable. What started as a hobby, continued in a similar manner for 12 months, moving from the market and going online where our popularity grew quickly, allowing us to run this full time from early 2020. We stock a huge number of products, from many of the UK's leading brands, with flexible payment options from PayPal, Klarna or Clearpay
Contact info
United Kingdom
- craftyflair.co.uk
People also looked at
I ordered a tonic glass mat on the 15th…
I ordered a tonic glass mat on the 15th March, have emailed them also phoned but have heard nothing yet, checked my spam as it suggested but nothing there either, would just like to know whats happenig with the order.
Great service
Have purchased from craftyflair before. Items are despatched promptly,great products at great prices. Would certainly recommend if you are a crafter for any crafting supplies
Fabulous trimmer arrived well packed…
Fabulous trimmer arrived well packed and £10 off well worth it great service thank you crafty flair
I have only received part of my order
I have only received part of my order. Sent WhatsApp message and emails but no reply at first. It seems there has been a problem with me getting the updates. They did send the first part of the order out so didn’t have to wait for all items. After reading some of these reviews I jumped to the same conclusions ref missing items for that I apologise.

Reply from Craftyflair
This store has a fantastic selection of…
This store has a fantastic selection of beads, and I was impressed with the speedy delivery, I'll definitely be ordering from them again.
Good range of products and at…
Good range of products and at reasonable prices. Ordering process easy and timely delivery. My only criticism is that when loading more products to view on website the page bounces back to the top and you have to scroll through what has already been viewed before seeing the additional products.
Wow super fast delivery
Wow super fast delivery ordered in the afternoon arrived first thing next day
Great website
Great website, they have a vast range of products at great prices. Fast delivery too. Will continue to use 🙂
Happy Crafter
The online ordering system is easy to use. Delivery and packaging of products is excellent - my orders have been dispatched very quickly. The only other thing I would like is an email to say my package has actually been posted on the day this happens.
Very quick service
Worth trying
Good prices, immediate answer to any email. I had a very good experience with them.
Placed an oder on a Saturday which I…
Placed an order on a Saturday which I needed by the Wednesday for a specific project. Had paid for Royal Mail 24 to ensure this happened. Items never arrived till the Thursday and to find they had sent ordinary 1st class at half the postage I had paid. Sent several emails to them as the order isn't a lot of use to me now, they send a complex account of Royal Mail!!!!! Avoid

Reply from Craftyflair
they are an amazing company
they are an amazing company , the products I received were wonderful and an excellent quality and affordable. The customers service is beyond compare . I would highly recommend them . And will without a doubt order from this caring wonderful company again !!!
Happy Customer
I have been using Craftyflair for over a year now. Excellent selection of stock, good prices and pleased with the delivery time.
Avoid
Had a lot of trouble getting all my order fulfilled and it took ages. I think the company is in trouble according to Companies House information I would avoid ordering anything from here.
MISSING ITEM & NO REPLY TO E MAILS
I ordered from Craftyflair at the beginning of February and my order came nearly 4 weeks later. There was a missing ink pad from the box and I have e mailed them twice to tell them and haven't had the courtesy of a reply.
DO NOT USE BAD CUSTOMER SERVICE WELL NONE
Order not recieved replacement order was sent however part order only then no communication a month now been waiting and still no order very bad would never advise anyone use this company
Avoid, avoid, avoid!
I ordered over a week ago and paid for the express delivery as my order was time sensitive. A week later and not only have my chaser email gone unanswered but I am also still waiting for my order and will be unable to use the products for what I ordered as the time has passed. I will NEVER use this company again. Avoid, avoid, avoid!
I've read the responses this awful company have sent to other reviewers and it is quite simply not good enough - putting the blame on the customer for not chasing or advising of urgency - disgusting!
My advise pay slightly more and get from a reputable source.
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