Craftyflair 

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Rated 2 out of 5 stars

Had to go to post office to pick up my order as they didn't pay enough postage, cost me an extra £7.50 for my order, contacted them and complained but didn't get reimbursed 😕

Rated 5 out of 5 stars

Fast and hassle free, I ordered a Tim Holtz stamping platform for my wife for her birthday, I have to admit, I was dubious after reading other reviews on here however decided to take the chance as the... See more

Rated 1 out of 5 stars

Ordered online on 22 July but my order has not arrived. Contacted via email and WhatsApp as per their telephone message answering request. I've had no response. On the invoice it states Royal Mail 48... See more

Rated 5 out of 5 stars

This company has an extensive range of products at competitive prices. I have so far placed two orders with them and on each occasion my order has been dealt with quickly, carefully packaged, clearl... See more

Company details

  1. Craft shop

Written by the company

We are a small independent online Craft Shop specialising in Paper-craft, family run by a husband & wife team which started selling on market stalls back in 2019. It all started as a bit of a hobby, an idea to be different, have a personal touch and to make crafting that little bit more affordable. What started as a hobby, continued in a similar manner for 12 months, moving from the market and going online where our popularity grew quickly, allowing us to run this full time from early 2020. We stock a huge number of products, from many of the UK's leading brands, with flexible payment options from PayPal, Klarna or Clearpay


Contact info

All reviews

(315)

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Rated 3 out of 5 stars

I ordered a tonic glass mat on the 15th…

I ordered a tonic glass mat on the 15th March, have emailed them also phoned but have heard nothing yet, checked my spam as it suggested but nothing there either, would just like to know whats happenig with the order.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Have purchased from craftyflair before. Items are despatched promptly,great products at great prices. Would certainly recommend if you are a crafter for any crafting supplies

19 March 2023
Rated 4 out of 5 stars

I have only received part of my order

I have only received part of my order. Sent WhatsApp message and emails but no reply at first. It seems there has been a problem with me getting the updates. They did send the first part of the order out so didn’t have to wait for all items. After reading some of these reviews I jumped to the same conclusions ref missing items for that I apologise.

22 March 2023
Unprompted review
Craftyflair logo

Reply from Craftyflair

During busy periods we don't reply instantly, it states this both on the website and the automatic reply on WhatsApp.

We did however reply to the email within an hour and the WhatsApp has only 1 tick. I have tried to update you in regards to this order.

The order was split because our delivery from Lavinia was delayed due to being short staffed.

Rated 5 out of 5 stars

Good range of products and at…

Good range of products and at reasonable prices. Ordering process easy and timely delivery. My only criticism is that when loading more products to view on website the page bounces back to the top and you have to scroll through what has already been viewed before seeing the additional products.

27 March 2023
Rated 5 out of 5 stars

Great website

Great website, they have a vast range of products at great prices. Fast delivery too. Will continue to use 🙂

24 March 2023
Rated 4 out of 5 stars

Happy Crafter

The online ordering system is easy to use. Delivery and packaging of products is excellent - my orders have been dispatched very quickly. The only other thing I would like is an email to say my package has actually been posted on the day this happens.

24 March 2023
Rated 1 out of 5 stars

Placed an oder on a Saturday which I…

Placed an order on a Saturday which I needed by the Wednesday for a specific project. Had paid for Royal Mail 24 to ensure this happened. Items never arrived till the Thursday and to find they had sent ordinary 1st class at half the postage I had paid. Sent several emails to them as the order isn't a lot of use to me now, they send a complex account of Royal Mail!!!!! Avoid

23 March 2023
Unprompted review
Craftyflair logo

Reply from Craftyflair

Hi Chrissie,

Firstly, you have sent one email, which we replied to and another at 7pm this evening, so please don't exaggerate. I have tried to explain that Royal Mail 24 and 1st class post are handled exactly the same, in the Royal Mail grey bags. Royal Mail 24 Tracked (Which we don’t offer) is treated differently. We offer Royal Mail 24 (1st class) and Royal Mail 48 (2nd class).

As I explained in the email, which you have ignored. You chose Royal Mail 24 which is not a guaranteed or tracked service, but does specify up to 4 days on our website. We also state that:

"Our Priority delivery service (1 – 3 days) is an additional cost. This includes all customers in Northern Ireland, the Highlands & Islands and the Channel Islands. Please note, these orders are not prioritised in how they are sent, they are just sent using a priority service."

It goes on to say that:

"If your order is urgent, please reply to your order confirmation or send us a message, so we can prioritise"

We received no notification from yourself that this was urgent, though this was dispatched on the Tuesday. Several other items sent on the Tuesday sent 1st class arrived on Wednesday with no issues.

It would be interesting to know what your expectations are as your order was delivered as quick as Royal Mail could deliver, in perfect condition, yet you give only 1 star. I have tried to be polite, explain the situation so it's disappointing that you felt you had to leave this review.

Rated 5 out of 5 stars

they are an amazing company

they are an amazing company , the products I received were wonderful and an excellent quality and affordable. The customers service is beyond compare . I would highly recommend them . And will without a doubt order from this caring wonderful company again !!!

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I have been using Craftyflair for over a year now. Excellent selection of stock, good prices and pleased with the delivery time.

10 March 2023
Unprompted review
Rated 1 out of 5 stars

Avoid

Had a lot of trouble getting all my order fulfilled and it took ages. I think the company is in trouble according to Companies House information I would avoid ordering anything from here.

8 February 2023
Unprompted review
Rated 1 out of 5 stars

MISSING ITEM & NO REPLY TO E MAILS

I ordered from Craftyflair at the beginning of February and my order came nearly 4 weeks later. There was a missing ink pad from the box and I have e mailed them twice to tell them and haven't had the courtesy of a reply.

2 February 2023
Unprompted review
Rated 1 out of 5 stars

Avoid, avoid, avoid!

I ordered over a week ago and paid for the express delivery as my order was time sensitive. A week later and not only have my chaser email gone unanswered but I am also still waiting for my order and will be unable to use the products for what I ordered as the time has passed. I will NEVER use this company again. Avoid, avoid, avoid!

I've read the responses this awful company have sent to other reviewers and it is quite simply not good enough - putting the blame on the customer for not chasing or advising of urgency - disgusting!

My advise pay slightly more and get from a reputable source.

16 February 2023
Unprompted review

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