For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.
Contact info
New Road, HX7 5TT, Hebden Bridge, United Kingdom
- craggsenergy.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Oil service
We had an oil service with Neil who was very professional and friendly. He noticed the lid on our oil tank had been left open and that water had been allowed to get into the space between the inner and outer tank. He said this could cause the inner tank to float and get damaged if it became light. He suggested that we have it drained. He came back two weeks later and on a horrible rainy day drained lots of water out of the tank. The lid is now locked! Very happy with the level of service.
Friendly, professional and efficient
Fantastic service from Josie in the office and Neil on site.
Friendly, professional and efficient, what more could you want!
Professional & efficient service
Personable & efficient service with great communication. The engineer was knowledgeable and extremely professional. Would definitely recommend.
Had our boiler serviced and the…
Had our boiler serviced and the engineer was great - very polite, courteous and professional. Got the job done quickly with minimal mess.
Just had boiler serviced by Neil great…
Just had boiler serviced by Neil great job very thorough clean and tidy really impressive seeing magnaflow filter emptied out good friendly service technician couldn’t be happier A1

Reply from Craggs Energy
What a Gem Craggs have in Neil
What a Gem Craggs have in Neil. He put himself out for me this week, making a special effort to attend our boiler breakdown knowing it was an urgent matter. He. is without doubt a tremendous ambassador for Craggs.
Thank you Neil from a very grateful and appreciative customer .

Reply from Craggs Energy
For the first time used Craggs Energy to serivice my oil fired boiler. Neil was efficient, very thorough and explained very thing as he went along. Left everything clean and tidy Excellent service.
For the first time used Craggs Energy to service my oil boiler. Neil was quick, efficient and explained everything as he went along. Left everything clean and tidy. Excellent service.

Reply from Craggs Energy
We have had the oil boiler serviced today by Neil.…
We have had the oil boiler serviced today.
Neil completed the work, providing a professional and competent service. He clearly explained the process and also his findings.
Neil is courteous, polite and a fine roving ambassador for Craggs.
Every company should endeavour to employ a Neil.

Reply from Craggs Energy
Excellent boiler service
Just had a visit from your technician Neil Spencer to service our church boiler. He did an excellent job (he usually does!) Neil explains the problems if found, in layman’s terms, making my job much easier to explain to others later.
Wish all servicing engineers were as competent and efficient.

Reply from Craggs Energy
Swift response to my query by Darrel…
Swift response to my query by Darrel and as a result, my order arrived shortly afterwards. Thank you!

Reply from Craggs Energy
Craggs Energy…
Craggs Energy have been the sole provider of my fuel for several years now. Always polite and onetime, The service provided by Emily and her team is always excellent and I would certainly recommend to anyone.

Reply from Craggs Energy
Luke Smith
Luke Smith always goes above and beyond to help us out with urgent orders and always delivers the best speedy service. A massive pleasure to work with and a credit to Craggs!
Michelle
Vegetable Oil Management

Reply from Craggs Energy
First Class Fuel Delivery Service
Since our switch over to Craggs our fuel delivery service has been flawless. Excellent customer service and communications and proactive support when issues are presented.
Cannot recommend highly enough.

Reply from Craggs Energy
been using Craggs for a number of years…
been using Craggs for a number of years now great customer service and they will do anything they can to accommodate your needs, never get let down always a good price.

Reply from Craggs Energy
Our to go for fuel for our business
Our to go for fuel for our business. Amazing service fast delivery, helpful and polite staff that go the extra mile to help Alannah is the lady we deal with, Keeps us updated with prices every week.
Wouldn’t use anyone else
Thankyou
Gsm civils

Reply from Craggs Energy
Craggs=Reliable
Dealing with Craggs and Danny in particularly is always a pleasure. The service is swift reliable and I feel we are always offered a competitive rate

Reply from Craggs Energy
Great service from Matt Gledhill as per!
Great service from Matt Gledhill as per!

Reply from Craggs Energy
Cracking customer experience from…
Cracking customer experience from Craggs Energy - thank you! Danny Almond has made the whole process so easy; great communication, fair pricing and a pleasure to do business with.

Reply from Craggs Energy
Matthew Gledhill - Simply The Best
Matthew Gledhill is always positive and friendly, helping me out on many occasions when things have needed to be delivered sooner than expected. Matt's "can do" attitude is the reason I always make him the first call when I require fuel, I have yet to be declined or disappointed by his response, he is a model of consistently and will always find a way to assist, even in the hardest of circumstances.

Reply from Craggs Energy
Danny Almond
Danny has a positive attitude, likable personality and good level of market knowledge. An asset to Craggs energy.
Keep up the good work.

Reply from Craggs Energy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







