Craggs Energy Reviews 

182
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially the drivers, for their professionalism, politeness, and friendly demeanor during deliveries. People frequently highlight the delivery service as prompt, efficient, and often arriving earlier than expected. Many consumers appreciate the ease of ordering and the helpful communication, including advance notifications before deliveries. The overall service is consistently described as excellent, with customers finding the company reliable and easy to deal with from start to finish. Reviewers often highlight how drivers manage difficult access with a cheerful attitude and ensure sites are left as found.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the promptness and... See more

Staff

Consumers find staff to be positive, with many reviewers praising the politeness, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting efficient and pleasant experiences, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more

Rated 5 out of 5 stars

Jack the driver turned up pronto during a heatwave and instantly was on my wave-length when I said, "glad you turned up dead on time, it's freezing without heating" I like a sense of humour - nice fel... See more

Rated 5 out of 5 stars

Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel. Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest witho... See more

Rated 5 out of 5 stars

Our delivery arrived when it was due. Rob was the driver, and he was polite, efficient and given our slightly difficult access, capable. Cheers


Company details

  1. Fuel supplier

Written by the company

Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

182 reviews

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No recent history of asking for reviews

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4.7

All reviews

(182)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Oil service

We had an oil service with Neil who was very professional and friendly. He noticed the lid on our oil tank had been left open and that water had been allowed to get into the space between the inner and outer tank. He said this could cause the inner tank to float and get damaged if it became light. He suggested that we have it drained. He came back two weeks later and on a horrible rainy day drained lots of water out of the tank. The lid is now locked! Very happy with the level of service.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Just had boiler serviced by Neil great…

Just had boiler serviced by Neil great job very thorough clean and tidy really impressive seeing magnaflow filter emptied out good friendly service technician couldn’t be happier A1

21 March 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Paul,

Thank you for your feedback, Neil is a valued member of the team so this is great to see!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

What a Gem Craggs have in Neil

What a Gem Craggs have in Neil. He put himself out for me this week, making a special effort to attend our boiler breakdown knowing it was an urgent matter. He. is without doubt a tremendous ambassador for Craggs.
Thank you Neil from a very grateful and appreciative customer .

14 March 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi John,

Great to read such positive feedback for Neil, we will be sure to pass it onto him!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

For the first time used Craggs Energy to serivice my oil fired boiler. Neil was efficient, very thorough and explained very thing as he went along. Left everything clean and tidy Excellent service.

For the first time used Craggs Energy to service my oil boiler. Neil was quick, efficient and explained everything as he went along. Left everything clean and tidy. Excellent service.

14 March 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Richard,

Thank you for your kind review, its great to hear Neil was efficient and respectful!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

We have had the oil boiler serviced today by Neil.…

We have had the oil boiler serviced today.
Neil completed the work, providing a professional and competent service. He clearly explained the process and also his findings.
Neil is courteous, polite and a fine roving ambassador for Craggs.
Every company should endeavour to employ a Neil.

12 March 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Mr Sutcliffe,

This is wonderful to read, we are proud to have Neil as part of the team, he really does go above and beyond for our customers. We will ensure Neil hears your kind feedback!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

Excellent boiler service

Just had a visit from your technician Neil Spencer to service our church boiler. He did an excellent job (he usually does!) Neil explains the problems if found, in layman’s terms, making my job much easier to explain to others later.
Wish all servicing engineers were as competent and efficient.

7 March 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Mr Wainwright,

Great to hear Neil did such an excellent job with your boiler service. We will make sure he receives this feedback, thank you!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

Swift response to my query by Darrel…

Swift response to my query by Darrel and as a result, my order arrived shortly afterwards. Thank you!

22 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Good Afternoon,

Darrell is such valued member of the team, great to see such wonderful feedback - We will be sure to pass this on!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

Craggs Energy…

Craggs Energy have been the sole provider of my fuel for several years now. Always polite and onetime, The service provided by Emily and her team is always excellent and I would certainly recommend to anyone.

14 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Andy,

Thrilled to hear such wonderful feedback, Will pass this onto Emily and the team!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

Luke Smith

Luke Smith always goes above and beyond to help us out with urgent orders and always delivers the best speedy service. A massive pleasure to work with and a credit to Craggs!

Michelle
Vegetable Oil Management

7 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Michelle,

Luke will be thrilled to read your kind comments, we will be sure to pass these on!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

First Class Fuel Delivery Service

Since our switch over to Craggs our fuel delivery service has been flawless. Excellent customer service and communications and proactive support when issues are presented.
Cannot recommend highly enough.

20 November 2023
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Paul,

We really appreciate your feedback, thank you for recommending us!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

been using Craggs for a number of years…

been using Craggs for a number of years now great customer service and they will do anything they can to accommodate your needs, never get let down always a good price.

19 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Kelly,

Thank you for the great feedback, we appreciate your comments!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

Our to go for fuel for our business

Our to go for fuel for our business. Amazing service fast delivery, helpful and polite staff that go the extra mile to help Alannah is the lady we deal with, Keeps us updated with prices every week.

Wouldn’t use anyone else

Thankyou

Gsm civils

20 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Karis,

Thrilled to hear of your great experience with us and Alannah, We will pass your feedback onto her!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

Craggs=Reliable

Dealing with Craggs and Danny in particularly is always a pleasure. The service is swift reliable and I feel we are always offered a competitive rate

20 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Ben,

We really appreciate your wonderful feedback, We will be sure to let Danny and the team know!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

Cracking customer experience from…

Cracking customer experience from Craggs Energy - thank you! Danny Almond has made the whole process so easy; great communication, fair pricing and a pleasure to do business with.

20 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Hannah,

Thanks for the great feedback, we will pass your comments onto Danny!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

Matthew Gledhill - Simply The Best

Matthew Gledhill is always positive and friendly, helping me out on many occasions when things have needed to be delivered sooner than expected. Matt's "can do" attitude is the reason I always make him the first call when I require fuel, I have yet to be declined or disappointed by his response, he is a model of consistently and will always find a way to assist, even in the hardest of circumstances.

1 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Phil,

Great to hear Matt goes above and beyond for his customers, We will be sure to let him know how valued he is!

Kind regards,
Craggs Energy

Rated 5 out of 5 stars

Danny Almond

Danny has a positive attitude, likable personality and good level of market knowledge. An asset to Craggs energy.
Keep up the good work.

19 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Paul,

Danny will be thrilled to read your kind comments, He is a valued member of Craggs and we are proud to have him with us!

Kind Regards
Craggs Energy

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