For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more
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Review summary
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Reviews shaping this summary
Jack the driver turned up pronto during a heatwave and instantly was on my wave-length when I said, "glad you turned up dead on time, it's freezing without heating" I like a sense of humour - nice fel... See more
Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel. Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest witho... See more
Our delivery arrived when it was due. Rob was the driver, and he was polite, efficient and given our slightly difficult access, capable. Cheers
Company details
Written by the company
Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.
Contact info
New Road, HX7 5TT, Hebden Bridge, United Kingdom
- craggsenergy.co.uk
4.7
Excellent
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Emily @ Craggs supplies an excellent…
Emily @ Craggs supplies an excellent service, always goes out of her way to ensure our requirements are met.
Even reminds me on days of order to ensure we don't miss the deadline for delivery.
Highly recommended - A Class Service
25 March 2021
Unprompted review
Excellent service from Neil who visited…
Excellent service from Neil who visited us today. Nothing too much trouble, polite, friendly and professional. Got our heating up and running despite 2 failed attempts from another company. Also gave us open and impartial advise about the contamination we have in our tank and it’s replacement. A credit to Craggs for sure.
8 January 2021
Unprompted review
Amazing customer service again from AJ
Amazing customer service again from AJ. We ran out of oil unexpectedly due to a faulty gauge and AJ went above and beyond to organise a same day delivery for us despite it being the Christmas/NY holidays and snowy weather.
2 January 2021
Unprompted review
Fast delivery and went above and beyond
Came to the rescue with a next day delivery, when we moved into our house as it had been left nearly empty by the previous occupants.
Also checked our tank for us and confirmed we have got a leak that we can now plan in to get fixed.
16 October 2020
Unprompted review
Reply from Craggs Energy
Hello Kaden,
Thank you very much for your review and kind comments, we are happy to have helped!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Efficient and timely
We always get a timely reminder from Craggs to check our tank before busy times. This time we were quoted a fairly good price, oil delivered on time as alerted by text, and the guy called at the door to inform us of a slight leak in the tank shed which we were able to act on.
16 October 2020
Unprompted review
Reply from Craggs Energy
Dear Valerie,
Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our customers and we very much look forward to working with you again :)
With kind regards,
Craggs Energy
Excellent service and price
Excellent service and price, would highly recommend!
20 September 2020
Unprompted review
Reply from Craggs Energy
Hello Laura,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Fantastic value
Fantastic value. Reliable service. I wouldn't use anyone else.
12 September 2020
Unprompted review
Reply from Craggs Energy
Thanks again Ed :) :) :)
Always helpful.
Always helpful.
Competitive prices.
Prompt delivery.
Thank you.
9 September 2020
Unprompted review
Reply from Craggs Energy
Hello Peter,
Thank you very much for your review and consice comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Cragg Energy always deliver on time &…
Cragg Energy always deliver on time & are easy to deal with. Their pricing is transparent & the staff are friendly, efficient and pleasant. I have used them for Oil deliver since 2012.
8 September 2020
Unprompted review
Reply from Craggs Energy
Dear M Duffy,
Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our loyal customers and we very much look forward to working with you again :)
With kind regards,
Craggs Energy
I have been with Craggs Energy since…
I have been with Craggs Energy since 2017. I did a price comparison to check the current market value; Craggs actually came up as the most economical.
Delivery is very quick and does not require you to be there and the staff who take the order are friendly and polite. All in all and excellent service.
Karen Lumley
27 August 2020
Unprompted review
Reply from Craggs Energy
Dear Karen,
Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our loyal customers and we very much look forward to working with you again :)
Hope you have a lovely day.
Craggs Energy
Brilliant service very friendly staff…
Brilliant service very friendly staff and reasonable prices.
27 August 2020
Unprompted review
Reply from Craggs Energy
Hello Danielle,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Sensible prices
Sensible prices, good customer service and they turn up when they say they will. Other providers don't always do this!
26 August 2020
Unprompted review
Reply from Craggs Energy
Dear Owen,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Great Customer Service
Craggs are always friendly and eager to help, in fact our last order was delivered early just as the UK went in to lockdown!
Great customer service
21 August 2020
Unprompted review
Reply from Craggs Energy
Dear D J Finch,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Reply from Craggs Energy
Hello Jerry,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Great service received good value for…
Great service received good value for money highly recommend
20 August 2020
Unprompted review
Reply from Craggs Energy
Hello Tracie,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
excellent service
Found us first time and delivered within 1 day of our order. No hassle.
20 August 2020
Unprompted review
Reply from Craggs Energy
Hello Simon,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Excellence.
Over the years that we have used Craggs for our fuel oil the company and their staff have been unfailingly helpful. The prices are always competitive and although our tank is inconveniently sited the drivers are really friendly and helpful. In the ten years before Craggs were recommended to us by neighbours we had used four other suppliers and had experienced problems, either with service or pricing, with each of them.
19 August 2020
Unprompted review
Reply from Craggs Energy
Dear Mr Nigel Crapper,
Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our loyal customers and we very much look forward to working with you again :)
With kind regards,
Craggs Energy
Good & flexible service
Been using Craggs Energy since they started. Good service with drivers and vehicles used to delivering to awkward locations like ours.
18 August 2020
Unprompted review
Reply from Craggs Energy
Dear Mike,
Thank you so much for your valued rating and feedback!
We're so grateful to our loyal customers and comments like this really do make a difference.
Thank you,
Craggs Energy
Knowledgeable staff and prompt delivery.
5 August 2020
Unprompted review
Reply from Craggs Energy
Hello Richard,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Excellent service would use again…
Excellent service would use again assuming pricing stays competitive.
5 August 2020
Unprompted review
Reply from Craggs Energy
Dear Ursula,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
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