Crawford & Company Reviews 477

In January 2024 a damp hall mat was discovered in the communal hallway.

Crawfords authorised removal of interior walls and flooring to discover source of water ingress.

An accidentally covered drain was discovered in Flat 4 first floor terrace.

Dyed water was placed in the area of the were the accidentally covered drain and the water manifested water came through the cavity wall and into the communal hallway.

Prior to this and on the incorrect assumption that Flat 2 en-suite was the cause of the water ingress contractors smashed through the back wall of the property , the wall and floor tiles were removed , carpeting removed ,
Flooring damaged , soil pipes destroyed etc effectively the flat was made uninhabitable by Crawfords with no input from us.

Further dye tests were carried out once the accidentally covered drain was uncovered and no water was coming through with dye into the communal hallway.

A Plumbing report and other Reports commissioned by Crawfords ,the conclusion was that the accidentally blocked drain was diverting water into the tanked wall at to the rear of the property.

The conclusion was that since the accidentally covered drain water at pressure (Pressure washer) , was being forced into the channel of the UPVC door and then seeping into the cavity of the rear wall damaging the tanked wall.

After the accidentally covered drain being uncovered rainwater still was seeping through the tanking and manifesting in the en-suite of Flat 2.

A damp expert was commissioned by Crawfords who we are told concluded the damp proofing had failed.

The Surveyor at Crawfords appears to have not taken account of the original water ingress or events leading up to the current water ingress and has denied the claim on the basis they have been advised the damp proofing was faulty , when the reality is the tanking has been damaged accidentally by water being pumped into a cavity wall at force as a result of the accidentally covered drain. This would be a fully insured event. The Surveyor visited a few times and had no idea what they were doing or what had happened. No accounts of original reports were taken into Account and a quote of £45000 plus was sent the Tenants inferring the claim was not being allowed (by Crown Property Management of Torquay ). No proper explanation , no reports shown and all tenants in a complete state of shock. Crawfords just are not interested in the claimant and have zero pride in their work.

We asked for clarity and after 45 days we have received no response , no explanation and we are all unable to carry on an enjoyable life.

The support for this is the numerous surveys undertaken since January 2024.

The result is that Crawfords appear to be allowing an elderly disabled lady to reside in a flat they have made unsafe with damp walls and uneven floors , despite numerous attempts to negotiate with Crawfords attempts have recently gone ignored with not even the courtesy of a reply to emails or telephone calls. A complete wall of silence from Crawfords. We feel the way forward is to complain to Axa , go to the Ombudsman , take Court Action and report Crawfords to Social Services. If anything happens to the 85 year old lady such as a fall then Crawfords will be sued.

The Customer relations manager tried to help however even they could not get a response to us to put our minds and rest . A LIVING NIGHTMARE . CRAWFORDS DESTROY PEOPLE LIVES.

The review is 100% genuine.

Crawfords interview process must be, can you put down the phone on customers and pretend the lines gone dead ?
Can you not ever reply to any emails ?
Can you make the customer feel like they are fraudster ?
Can you be patronising and intimidating?
Can you leave after 6 months so the customer has to change case handlers again ?
You can, great welcome to crawfords.

Unfortunately can't leave less than one star.
Absolutely useless company - how they are still in business is a miracle.
Was injured and lost income as a direct result of the westmoreland councils neglect of public footpaths. The rep "dealing" with my situation is Michelle.
Michelle "lost" my photo evidence (sent in the same package as my forms). Michelle "lost" all my completed medical record access forms. Michelle told me it was "impossible" for them to locate where the incident occurred even though I'd provided house number, street address, county, postcode AND photo's.
Michelle told me my claim would be completed by 30th December. We are now in March.
I have requested over 15 times contact details for her manager and been ignored.
It takes 1-2 weeks to get a RESPONSE.
Michelle also LIED to me. Stated someone has been to the site and stated it's not their fault. Sent me the councils records which clearly show no one has attended site in 12+ months. Michelle fabricated evidence or lack thereof.
Now I've had enough and will be plastering this everywhere until such time my claim is correctly resolved. To be clear i was ONLY looking for the income I'd lost while unable to work but that was before i was lied to, ignored, had my time wasted and now I'm coming for the lot!

As other reviews have stated what an absolute scum bag of a company! Had one of admirals insured drivers drive through my garden wall at 3am, they chose to let me deal with Crawford…. What an absolute joke firstly despite quotes to repair the damages caused of approx 4.5-5.5k they offered 1.5k not even enough to buy the materials after 2 weeks of arguing (I’m a time served builder with my own company and over 20 years experience) they offered me 4k after verbally accusing me of lying (committing insurance fraud) amongst other things. Then they showed me google earth pics from 5 years ago stating this is how they now access damage!!! Really so the fact iv spent thousands redoing my garden since then doesn’t matter because google earth from 5 years ago says different !!!! After having enough of arguing with a mr john Simpson I accepted their offer and it was confirmed via email that they had notified admiral to make payment …… what a surprise 2 weeks of chasing him and admiral they’ve finally said Crawford never actually confirmed the bacs payment. So I’m now waiting AGAIN !!! On Crawfords absolute incompetence yet again !!! To even find out what’s going on ! Do not waste your time emailing as it takes them a week to reply and then they just blatantly lie to your face. The worse company iv ever dealt with regarding anything and don’t bother direct replying to this complaint seeing as you can’t respond to emails what’s the point !? Ow because you don’t like the bad press ! How about you sort your staff out and you wouldn’t have constant negative reviews !!!!

Crawfords would regularly ignore all attempts to contact them - on one occasion for three months.

They lied about what had been agreed on phone calls and were eventually replaced by the insurer when I obtained call transcripts to prove what they were saying was false.

I couldn't think of one positive aspect of dealing with them and it was a constant battle to get them to make any progress.

Based on my experience I would ensure that you have every conversation with them in writing and don't hesitate to complain to your insurer as soon as you even vaguely suspect any delay.

The loss adjuster visited us and explained the process clearly and instigated Disaster Care drying works very shortly after the incident. Everything he said would happen, happened as he said it would. He considered the rectification works, advised us on the best way forward and authorised works quickly and promptly. Within two months of the incident, (a flooded kitchen and dining room and ruined oak flooring) works have completed and we are delighted.

Zero stars possible?

“Worst insurance company I’ve ever dealt with. They do everything possible to avoid paying compensation, making the claims process a nightmare. It’s disappointing that reputable companies like Shell choose to work with such an unreliable provider. Avoid at all costs!”

Crawford work with Bikmo and hiscox, they are the worst companies ever, they take your money and they find excuses against you to not pay you with points less prints evils policies against customers always, they put this old jury sneaky to tell you lies and sorry that you have incidents but she will set you up , they are an evils .
Beware ⚠️ of them

High expectations you have a Lough that's why you have a bad reviews in each corner is not just me every one else, very nasty company Crawford.
You should think 💬 about it take a second and reconsider what you just posted, look around you and find out.

Two complaints to the Insurer and a complaint to the ombudsman have been upheld yet their service has only gotten worse. Our claim is now 5 and a half years old, and I still have no idea when it will be resolved. All progress has been driven by us. They are unbelievably poor at communicating.

Awful company , lose adjuster's they send out are un professional rude and treat you like your a scammer especially rude to my disabled elderly mother so if its you oarents dont leave them alone with them. Constantly changing what information they need, even when you provide whats requested they then say its not enough we want this other information. Also if they tell you 10:00 expect them to arrive around 11:30.

Does this company actually exist
Tried so many times to contact them
Admiral insurance you should be ashamed at using this company
Total joke

This company is an absolute shambles, they were appointed by Integra Ins (who are also incompetent until it comes to sharp practice) after we were burgled. 14 months later we are still not settled, I think they must have a high turnover of staff as they recruit from the local bus stop. Two months now trying to get a simple spreadsheet from them which no one seems capable of putting together. My only positive comment on this company would be that we need them because no one else would employ them, which means a further drain on the unemployment purse.

Wont remove an incident i was not involved in from the cue database but lied and said they did. They work with zego both insurance companies r a scam stay away.. and they cut you off when you call them

Crawford and company are the loss Adjusters on a clear and simple case all on video of storm damage to my restaurant. After dragging their heals and asking for the ins and outs of a ducks backside I have stopped the claim process and taken a loss as they made life very hard.

Hope so try to
Abode them , they said to me I’ll get pay In 10 days but still pending

Over a year since agreed on a cash settlement in lieu of carrying out remedy works. Slow, tedious process and after 12 months still have not received the payment agreed but they have closed the file. Seems impossible to even get a reply by email.

Shocking company. Clearly inadequate service and profit centric. Oct 2023 was the date of our claim and after one upheld OFS compensation claim, for failure to mobilize in a reasonable time, we are about to embark on a 2nd case due to their failure to replace like for like products. We tried for over 7 months to reach settlement after works ceased when contractors walked out never to return. We utilized their 'Contractor Connections' customer complaints process only to be led around the block repeatedly and today i received an email that is inadequate to even explain their position, so it's time to raise a 2nd case with the OFS.

If your insurance company appoint Crawfords as their loss Adjusters for your claim, point them to this site and demand another company. If you don't, then expect less than a 1 star service.

I have written two bad reviews for this company since February or March last year and this is my third one , I have a long way to finalise my problem with them. I have made two formal complaints directly to the insurance which were upheld and I have written to the Ombudsman, which is now being investigated. This company doesn’t learn and carries on with providing the worst service I have come across my entire life. What is interesting that they check the reviews on Trustpilot so they are well aware how many very distressed unhappy clients they have. They still mislead people by responding to the bad reviews and asking them to contact customer service so the problem can be resolved, don’t bother, waste of time, they never have when I contacted them. I agree with the post of VV on 3 January 2025. Let’s get together and do something about it .

Awful awful company. Would never have been use them again. They have advisors who can’t even understand simple English. Sounds like they can’t be bothered half the time. Claims get denied even when everything has been explained to them via email about sick leave. Seems as if they don’t even look at their correspondence. I would avoid at all costs and would never ever use them even if I was dying. Even if a doctor gave me a sick note I wouldn’t notify this company as they’re absolutely useless.

Over two months ago registered my claim online as per their request for a flight delay and nothing heard since. Avoid them at all cost!