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Rated 1 out of 5 stars

They do terrible work. I order something from them it look noting like my dog the thing was chip at the ends I contact them the would only credit me 12. dollar's when the thing cause me 61 dollars. I... See more

Rated 5 out of 5 stars

The name sign I ordered was absolutely beautiful. They worked with me and shared samples of what my order would look like before I even placed the order. My order however got damaged in the mail. Cra... See more

Company replied

Rated 5 out of 5 stars

The whole experience with crawoo was amazing from beginning to end. They have an amazing customer service and have great communication along the process. The result was beautiful and I am beyond happy... See more

Rated 1 out of 5 stars

Well, I wish I knew the company is not American! I ordered a sign, and I had to wait for almost a MONTH! My party plans were ruined🤬 Their English is horrible—they seem to be from Eastern Euro... See more

Company details

  1. Decoration and Interior Design Store
  2. Children's Furniture Shop
  3. Childrens Toy Store
  4. Fashion accessories shop
  5. Furniture Accessories
  6. Wedding Shop

Written by the company

These important moments that you keep in the details around. How Did Everything Start? We have been in business since 2014 producing wedding decor and accessories. Our main regions are the US and Canada. Over the years, we received hundreds of positive reviews from our customers and successfully become Etsy’s bestseller. Our success was mentioned by Forbes, EBA, Delo, Unlimit, and other media. However COVID-19 affected many businesses, so did ours. Once we thought about making something cute and special for our customers that could bring some warm and positive feelings to their homes during this hard time. And that is how we came up with the idea of making our beautiful wooden decor items. Why And How Do We Do This? We are like an artist who starts drawing a picture with a blank canvas and is limited only by his imagination. The same to us, where the canvas is a wooden board for everything we could imagine. This inspires us to create such diverse, unique, and personalized items that fill your homes with glow and coziness. In fact, each of our team members is very strict about the quality of their work: whether it is making a design, selecting natural materials, laser-cutting, painting, and even packing. There are no compromises for them. We thoroughly control the product manufactury at every stage and can remake the item as many times as needed until it’s perfect. We value the uniqueness and personalization that we put on your items. After all, this is what makes value, not sizes, colors, or shapes. The most important thing is this personalization, which is only yours, not anyone else’s. Your happiness is our inspiration to continue doing what we do every day with even greater diligence. We are here to capture your story and bring it to your home. Who Is The Team? We proudly put together a team of committed professionals who love creating beautiful and high-quality items and thus benefit customers. A design team creates all these beautiful designs, forms, and shapes. A production and fulfillment team thoroughly produces and ships your orders. A Customer service team of caring people who help you every day with your questions. A marketing and business development team are people who do their best in order to cover the market. What Is Next? We strive to make a captured piece of the important moment for every family and couple in the world. And it could be anything – a baby’s name, a wedding vow, or even a birth date of their doggo. We just want to have it captured for you!


Contact info

2.9

Average

TrustScore 3 out of 5

41 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

WARNING: AWFUL, PRICEY, NOT AMERICAN⚠️

Well, I wish I knew the company is not American! I ordered a sign, and I had to wait for almost a MONTH! My party plans were ruined🤬

Their English is horrible—they seem to be from Eastern Europe or something. It was a warning sign but they said production with delivery WITHIN A BUSINESS WEEK!!!!

Do not trust them! Do not send them your money! That's a scam pretending to be our local company with high prices!!!

PS The sign I received was awfully made; I'm still shocked what I paid for🤦🏽‍♀️🤦🏽‍♀️

22 March 2022
Unprompted review
Rated 4 out of 5 stars

Very nice

Very nice, however, some pieces were broken when arrived.

4 December 2021
Crawoo logo

Reply from Crawoo

We are sincerely sorry that this happened. Please, tell us what is broken? Thank you.

Rated 5 out of 5 stars

Love it!

I ordered a growth chart from Crawoo in October. The quality is super impressive and it smells so good since it’s made of wood. Delivery to Canada took only 6 days. I’m very happy with my purchase!

17 November 2021
Unprompted review
Rated 5 out of 5 stars

I ordered the growth chart

I ordered the growth chart. It came undamaged and well packed. The growth chart is amazing. I'm happy to have it. It was delivered very rapidly. Thank you Crawoo team for your hard work.

27 August 2021
Unprompted review
Crawoo logo

Reply from Crawoo

Thanks 🥰

Rated 5 out of 5 stars

I'm happy with the product

I ordered a woody bunny, as decor for the living room. looks great! I'm happy with the product. Also, communication with seller was ok

26 August 2021
Unprompted review
Crawoo logo

Reply from Crawoo

Thanks😃.

Rated 5 out of 5 stars

Great product and service

The name sign I ordered was absolutely beautiful. They worked with me and shared samples of what my order would look like before I even placed the order. My order however got damaged in the mail. Crawoo responded immediately to my email and offered solutions to ensure my replacement would be received in great condition. The replacement was also shipped and received extremely fast.
Amazing customer service from them. I've already recommended them to a friend and I would definitely buy again.

28 July 2021
Crawoo logo

Reply from Crawoo

Thank you 😃

Rated 5 out of 5 stars

Highly recommend this website

Website was easy to use and straightforward. Online chat/ Customer service was very proactive, helpful and efficient. Products as shown in pictures high quality and well made. Best customized purchase. Highly recommend this website.

7 June 2021
Crawoo logo

Reply from Crawoo

Thank you for your feedback 😃

Rated 5 out of 5 stars

Great product and fast shipping!

The wooden sign I purchased is fantastic! High-quality finish, thorough packing. They even attached the double-sided sticky tape on the back of the sign, so there is no need to drill holes in the wall. Fast shipping and very helpful assistance. Recommend!

23 May 2021
Unprompted review
Crawoo logo

Reply from Crawoo

Thanks, Olly! 🎉

Rated 5 out of 5 stars

I have long dreamed of buying some…

I have long dreamed of buying some incredible decor for the bedroom and found crawoo, very pleased with the quality and speed of delivery

23 May 2021
Unprompted review
Crawoo logo

Reply from Crawoo

Thank you so much! We were more than happy to help you! 🙌

Rated 4 out of 5 stars

Shipped with care

Shipped with care. However, despite both sets of names being set to the same font size, one of the middle names is smaller than the other.
It wouldn't be that much of an issue ... but it's for my twins so the names will be side by side on the wall.

Email: (fairytayle21 at yahoo.com)

22 May 2021
Crawoo logo

Reply from Crawoo

Hello Kathryn 😀.
We are very glad that you like the signs.
Unfortunately, the sign may look slightly different due to the number of letters in the name.😞

We took into account your feedback and now in such cases we will show the mock-up before production.

And as our thanks for helping us become even better, we want to give you a promotional code 😉

Please provide your email and we will send you your promo code.

Thank you 🌹

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