Crazy Price Carpets Reviews 

108
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the staff, especially the fitters, for their friendly, professional, and efficient work, often going above and beyond expectations. Many people appreciate the helpfulness of the sales team and the excellent job done by the fitting crews, leading to satisfaction with their new flooring. However, some customers also noted significant issues with service, including unprofessional fitting, miscommunication, and instances of wrong products being installed or left unfinished. People also expressed dissatisfaction with product quality, describing carpets as thin, cheap, or quickly deteriorating. Additionally, some reviewers felt prices were not competitive or were misleading, with unexpected extra costs.

What people talk about most

Staff

Users describe positive interactions with staff, with many praising the fitters for being quick,... See more

Service

Consumers find service to be ambiguous, with many praising the fast, efficient, and professional service,... See more

Price

Customers had ambiguous experiences with price, with many praising the competitive and surprisingly low... See more

Product

Customers consistently note ambiguous experiences with product quality and service. Many reviewers praise the... See more

Quality

People report ambiguous experiences with quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I was very happy with CPC — they were efficient, reasonably priced, and straightforward, which is why I’ve given four stars. The fitter arrived on time and did an excellent job. However, a co... See more

Rated 3 out of 5 stars

Mainly possative but couple complains Cut in living room vinyl Short of metal bar floor,bit sticking up wear cut short Bit beside door miss cut so he patched it up £650 for this and not professio... See more

Rated 5 out of 5 stars

Had my carpet fitted by Ryan a few weeks ago absolute lovley lad and done an amazing job! Today I had my kitchen Vinyl flooring done by the same lad Ryan he’s done a fantastic job once again! 5 S... See more

Rated 5 out of 5 stars

Had 3 bedrooms and staircase carpeted and laminate through living room and hall today. What a fantastic bunch of fitters. Every single one of them (5 in total, 2 doing carpets and 3 for laminate), gen... See more


Company details

  1. Flooring Shop
  2. Carpet Fitter
  3. Carpet Retail Shop

Written by the company

You can't buy flooring for less! Quality flooring at crazy low prices every day. We believe that everyone deserves to have their dream floors without breaking the bank, and that's exactly what we offer. Covering Newcastle, Gateshead, Sunderland, Durham, Peterlee, Seaham, Hartlepool, Stockton, Middlesbrough, Guisborough, Saltburn We supply Carpets, Vinyl, Laminate, LVT, Hardwood at unbeatable prices. Our local flooring experts come to you and help you to make the right decision


Contact info

3.6

Average

TrustScore 3.5 out of 5

108 reviews

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No recent history of asking for reviews

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3.6

All reviews

(108)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company to work with

I was looking for carpets for my dads home and my own home , after shopping around 6 different companies.... the ones you see and hear of with great prices I I found crazy price carpets , it was abit of a drive for me going from sunderland and newcastle but I'm glad I did . The customer service from sue , amanda , jason and I believe the other guy to be the owner was great , all doing anything they could to help . The best bit was there great prices ( alot cheaper then the others

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. They left me and family without adequate flooring for over three weeks. They got everything wrong. Every single aspect of the ordering and measuring they got wrong. The door bars weren’t fitted properly. We moved furniture on several occasions for the appointment to be cancelled on several occasions. Was left with blood stained and mis match carpets. Was only given compensation when I agreed to take my review down but I don’t want another family going through what we did.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company to deal with

Very professional from start to finish. Regular updates about order and fitter turned up when due and did a great job leaving no mess. Also the quotes given were significantly better than all of the other flooring companies we spoke to without lowering the quality of the flooring. We will definitely be using again for future work.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

the best by far

Very very good, rang around everywhere like franks ect crazy price carpets gave me the best price and did an amazing job! fitting it all will definitely be back in the future thank you very much.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Visited Crazy Price carpets

Visited Crazy Price carpets last week, discussed what I wanted, gave measurements and was advised of carpet selection and price, very helpful. I ordered carpet whilst there. Today less than a week later the carpet fitter came and fitted the carpet. I was messaged by the fitter, a time slot, he arrived as advised, got on with the job and fitted the carpet. Excellent service from choosing, ordering, to fitting the carpet.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Good selection of carpets. Friendly staff helping you all the way through to the end and even rang after fitting to make sure I was satisfied.
Fitters were a lovely couple of lads completing fantastic work
Only negative is you have to get rid of all of the extra off cuts yourself but that’s the only negative. Quality of carpets is very good. I will definitely be using these again. Thank you for all your help

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company..

Great company..
I just moved into a new house these guys came out within a day to measure.. then booked me in for fitting the week after with nice thick soft underlay and carpet..
I would definitely recommend these guys for all your flooring.
Customer service was amazing.
The man that measured was amazing and the three fitters were amazing..
All very professional..
5* from me..

6 February 2026
Unprompted review
Rated 5 out of 5 stars

I've used this company for living room…

I've used this company for living room carpet and laminate flooring in my kitchen, fitters are absolutely brilliant and very polite, staff at crazy price carpets are all so helpful, courteous, polite 1st class service from all, would recommend them to everyone, thank you all and I'll see you again 😀 x

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Don’t get flooring from this company I…

Don’t get flooring from this company I got laminate laid in September by November it was denting in on the joins under my sofa. Jason came out to inspect my flooring and informed me that the flooring was faulty and there was a problem with all the joins in the flooring said they were coming apart too easy. 3 months later they are trying to say that I’ve damaged the flooring saying I dropped a hammer or something on it which is not true and the flooring comes apart when you walk on it. Will never order from this place again they are a con

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic from start to finish

Absolutely fantastic from start to finish. The friendly rep came to measure up and provide flooring samples. The price offered for the flooring underlay beading and fitting was fantastic and more than £1000 less than other companies had quoted us. The store kept us informed of dates times etc on a regular basis. Fitters were lovely lads and did a great job a timely manner. I would recommend them 100%

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Best i couldve found!

They were.accomadating of myself and family needs from the start, the staff were amazing both in office and those who were in my home. They actually bring samples to u so u can see them in ur home lighting and it makes a difference. The fitters were quick efficient and polite. Start to finish amazing. I would definitely call them for all future flooring needs and already recommended to my neighbour!

16 February 2026
Unprompted review

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