The bed hasn’t been built yet. We ordered on the 5th Nov- so it’s not quick delivery- I expected this due to reviews about it taking a long time! We had 30 mins notice of the bed being delivered- than... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mmm bit disappointed that I had to check about my mattress Had to order mattress again and still waiting for it The bed arrived in super time but not yet built up as no mattress yet Ordered 12 N... See more
At first my order of 2 beds was wrongly dispatched but the customer service team soon sorted it out. Good quality, great price and a bonus of free delivery.
Really fast delivery, the bed is better quality than I thought it would be for the price and the mattress is really great value for money. Only marked a star down as the instructions need to be review... See more
Company details
- #117 of 117 best companies in Bed shop
- #219 of 228 best companies in Bedroom furniture shop
Written by the company
Crazy Price Beds Website Officially Relaunched In July 2023 and is now under new ownership. We encourage our customers to Sleep Well & Spend Less at Crazy Price Beds. You can shop a wide variety of quality bed frames and styles in a growing range of colours and styles, all at an affordable price. Choose a quality mattress to add to your new bed frame and choose from memory foam or a luxe pocket sprung, as well as our pillow and duvet options to give your bedroom a new lease of life, always at a bargain price. You save money every time you shop at Crazy Price Beds. What's more, you can spread the payments with one of our buy now, pay later options available via Clear Pay and PayPal.
Contact info
United Kingdom
- info@crazypricebeds.com
- crazypricebeds.com
3.2
Average
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 4% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brought a triple bunk bed
Brought a triple bunk bed for my children got a delivery date and time so got rid of the old bet to put the new bed up and not even half of it was there! Couldn't even make a single bed out for what was in the box , no number to call to talk to someone about this.
Edit .... contacted back quickly and resolved the issue effectively, will definitely be using again in the future
30 May 2024
Unprompted review
Reply from Crazy Price Beds
Hi Amber,
I am very sorry to hear this, I can see your order has been split by xdp between the collection depot and delivery depot, We do advise on our website that this can sometimes happen.
Please be assured your remaining delivery will be with you within 48 hours,
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
I bought the bed and the read the bad reviews…
I bought the bed and then read the bad reviews. I asked for a refund but they refused until delivery was refused. No number to call fir CPB and no number for delivery company XDP. The order would not have been delivered if I hadn't put in a claim to my bank for a refund. Delivery promised numerous times but it never happened. It took around 3 weeks for delivery. Now I have the bed it is great except the gas lift mechanism doesn't work so not the ottoman bed I want and had hoped for. I have emailed CPB for extra parts. Let's see what happens! I would not recommend this company.
3 May 2024
Unprompted review
Reply from Crazy Price Beds
Hi Caroline,
I am very sorry to hear this, I can confirm I have raised the replacement for you this morning.
Once your replacement is with xdp, they will contact you with all your delivery information.
Once again, please allow me to apologise for any inconvenience this may have caused you.
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Reply from Crazy Price Beds
Hi Chris,
Thank you for taking the time to leave us a great 5-star review. We are thrilled that you are happy with your order and we hope you will come back to shop with us again. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
I'm really delighted with this purchase,would definitely buy from this company again.
Communication was a little but slow but once I made contact with their team, their responses were really fast. If you don't get an email, send an email to their support team (info@) and they're excellent! The bed I ordered is phenomenal. I absolutely love it!! It's exactly what I paid for and I'm sure it will last a long time. I'm really delighted with this purchase,would definitely buy from this company again.
28 May 2024
Unprompted review
Reply from Crazy Price Beds
Hi, thank you for taking the time to leave us a fantastic 5-star review. We really appreciate your kind words. We are so happy to hear that you love your new bed. Please let us know if there is anything else we can help you with in the future.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Love my new bed
17 May 2024
Reply from Crazy Price Beds
Hi
Thank you for taking the time to leave us a great 5-star review.
We are thrilled to hear you love your new bed.
Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
they only gave me the mattress and…
they only gave me the mattress and headboard from two weeks ago and to this day i haven’t received the rest of the parts or a refund
14 May 2024
Reply from Crazy Price Beds
Hi,
I'm very sorry to hear about this. I can see that xdp has marked your order as a return due to your damaged boxes.
I want to apologize for any inconvenience this may have caused you. A replacement has been raised for you.
Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Reply from Crazy Price Beds
Hi Aisha,
Thank you for taking the time to leave us a great 5-star review. We are thrilled that we could assist you. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Quick delivery and baby loves her bed.
11 May 2024
Reply from Crazy Price Beds
Hi, Thank you for taking the time to leave us a great 5* review.
We are thrilled to hear your baby loves her new bed, Also that delivery was quick.
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Flipping awful
Flipping awful, ordered bed 17 days ago and still waiting - cant get a refund until i refuse delivery but how can i refuse delivery when it hasn’t been delivered!
5 May 2024
Reply from Crazy Price Beds
Hi Victoria,
I'm very sorry to hear about the issues you are facing. I can see that we have been in communication with you this morning regarding this issue. As advised, XDP will attempt delivery tomorrow. If the items are no longer required, please refuse the delivery. Once you have done this, please let us know and we will process your refund.
Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com | Web: www.crazypricebeds.com
Reply from Crazy Price Beds
Hi Peter,
Thank you for taking the time to leave us a great 5-star review. We are thrilled that you are happy with your order. Please let us know if there is anything else we can help you with in the future.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
I have received my order however we are…
I have received my order however we are 8 pieces missing!! Which I believe is a whole box of items now I have no where to sleep and I’m heavily pregnant! No one is available to contact !
20 May 2024
Unprompted review
Reply from Crazy Price Beds
Hi Jade,
I'm sorry to hear about the issue. I have reviewed the tracking information provided by XDP and can confirm that the boxes were separated between the collection and delivery depots. XDP has taken the necessary steps to transport the remaining box to the correct depot and will be scheduling a second delivery for you promptly.
We apologize for any inconvenience this may have caused you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Order comes in pieces been expecting…
Order comes in pieces been expecting another delivery for the past few days now …. Still nothing Everytime I email the company there’s no solution to my problem
20 May 2024
Unprompted review
Reply from Crazy Price Beds
Hi, I am very sorry to hear about this. It seems that your delivery was split between the collection depot and the delivery depot. Please note that this can sometimes happen, as we advise on our website. We apologize for any inconvenience this may have caused you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Bed I ordered, still not received!
I ordered a trundle bed on the 2nd of May. It’s now the 19th of May and I still have not received it. I’ve emailed Crazy Price Beds but I’ve not had a reply as yet. I desperately need this product by this week!
2 May 2024
Reply from Crazy Price Beds
Hi Kristian,
I'm sorry to hear about this. It looks like we've been in touch with you regarding your order. Unfortunately, your order has been canceled and refunded because the item is out of stock. We apologize for any inconvenience this may have caused.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
This is a response to one of my other…
This is a response to one of my other reviews left here. My order number is 2232. I have received bed which clearly has defects, sent them pictures. As bed was already assembled , I agreed, for offered £35 pounds partial refund to cover paint cost. Opened PayPal case, as purchased through PayPal (luckily) , so they could offer me a partial refund. Guess what, THESE LIARS now asking to return a bed and only after that they will offer a full refund. Come and collect your bed which is already assembled. Why do we have to spend time to disassemble this bed and pack etc. and ship at our own cost back. If you unable to meet customers expectations by selling new item as NEW , not with defects, then you will get bad reviews from every single unhappy customer. It’s a shame I cannot attach pictures here and correspondence from them. Do yourself a favour and shop elsewhere. I will be leaving reviews everywhere, to warn other potential buyers of these scammers!!!!!
17 May 2024
Unprompted review
Reply from Crazy Price Beds
Hi,
Due to the open Paypal case, we are unable to discuss your order outside of the case. I apologize for any inconvenience this may have caused you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Head board missing and no phone number…
Head board missing and no phone number to ring, can only email
4 May 2024
Reply from Crazy Price Beds
Hi Michelle,
I am very sorry to hear this. I have reviewed the tracking information provided by XDP and can confirm that the boxes were separated between the collection and delivery depots. XDP has taken the necessary steps to transport the remaining box to the correct depot and will be scheduling a second delivery for you promptly.
We sincerely apologize for any inconvenience this situation may have caused you. If you do not receive any communication from XDP within the next 48 hours, please feel free to reach out to us for further assistance.
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Quick and easy 👍👍
28 April 2024
Reply from Crazy Price Beds
Hi Matthew,
Thank you for taking the time to leave us a great 5-star review. We are thrilled that you found the process quick and easy. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
I've made 2 orders over last couple…
I've made 2 orders over last couple years with Crazy Price Beds and had great experience both occasions. Took me and the wife couple of hours to build our king ottoman, instructions and a bit of common sense did us OK. The bed and mattress are amazing. Had to chase up order confirmation and XDP split the delivery so dealt with Hannah from customer service team, she was fantastic. Would recommend this company to anyone. Can't be beaten on price
3 May 2024
Unprompted review
Reply from Crazy Price Beds
Hi Rich,
Thank you for taking the time to leave us a great 5-star review. We are thrilled to hear how happy you are with your new purchase. Thank you for your continued custom. Hannah will be thrilled with your feedback. Please let us know if there is anything else we can help you with?
Kind regards,
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
I ordered a bed on the 6 th may bed…
I ordered a bed on the 6 th may bed said it was delivered on the 9 th but no delivery , tried to contact them but no response is this a scam
9 May 2024
Unprompted review
Reply from Crazy Price Beds
Hi Carley,
I am very sorry to hear this. Please send us an email at info@crazypricebeds.com with the name on the order so we can investigate this for you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Nice website, but difficult to contact with a problem
You took my order and money and it was down to me to find out that you had run out of stock.
You are difficult to get hold of through your website.
I did get an answer eventually and a subsequent refund thank you.
You thanked me for "reaching out to you!" Whatever that means.
10 May 2024
Reply from Crazy Price Beds
Hi David,
I am so sorry to hear about this. It seems that there was a stock issue with our warehouse. We always try to reach out to all customers whose orders are out of stock. However, sometimes our emails end up in the junk/spam folder.
Please let us know if there's anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com | Web: www.crazypricebeds.com
Delivery Late and dumped on the driveway without knocking the door.
Delivery Late, No contact phone number. Very poor service.
3 May 2024
Reply from Crazy Price Beds
Hi Farid,
I am very sorry to hear this. We will pass your feedback over to XDP, as we do not expect our customers to receive their delivery this way.
Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.