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Createcuts Reviews 18

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TrustScore 3.5 out of 5

3.3

Arts and Crafts Shop
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Company details

  1. Arts and Crafts Shop
  2. Airbrushing Supply Shop
  3. Art Studio
  4. Home improvement shop
  5. Laser Cutting Service Provider

Written by the company

Create cuts providing both custom made and cool ready made stencils.

Contact info

3.3

Average

TrustScore 3.5 out of 5

18 reviews

5-star
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2-star
1-star

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Rated 1 out of 5 stars

I ordered 2 stencils on 2 different…

I ordered 2 stencils on 2 different days, both were ordered a week before each of the funerals and neither one got delivered before any of the funerals, the funerals were gone before they arrived together, plus it was hard to get in contact with the company as they do not provide a number, they knew there was a postal strike and didn’t offer me the so called next day delivery that they also use aswell as Royal Mail, it was just a mess from start to finish, the company offered me next day service and now claim they didn’t offer it. They just wanted my money as they could of said it won’t get to you intime cos of the strike, but no they just added the other stencil knowing it would not get to me next day as they had offered.

8 September 2022
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Reply from Createcuts

Sorry Jas, that you had to write this review not about our products you received but about delivery service. I suggest you to leave reviews to Royal Mail and Evri. We did everything we could from our end - created the design you wanted over the weekend and dispatched the stencil as soon as it was ready. Normally we don’t offer the next day delivery (you new that) but made an exception this time. We didn’t even charged you for upgraded service! Sorry you haven’t received the parcel on time, Royal Mail was on strike and Evri has failed. This is NOT our fault, unfortunately we are at the mercy of delivery companies.

Rated 1 out of 5 stars

I have not received it yet. Where is my order?

I have not received it yet

24 March 2022
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Reply from Createcuts

Sorry to hear you still haven't received your stencil, there are shipping delays after Brexit. Unfortunately, you have chosen untracked delivery. Please let us know if you don't receive your parcel by the end of this week. Many thanks, Agne

Rated 2 out of 5 stars

No Communication

I really hate to have to resort to writing a review to get a response, but I’ve reached out multiple times about my order with no communication in return. There was no tracking information provided when my order shipped 15 days ago and I’d simply like to be able to see where the package is at. Can someone please get back to me? The order number is #334. Thank you.

19 February 2022
Unprompted review
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Reply from Createcuts

Hi there, we are really sorry for the late reply. Power cuts here, in the UK due to the storm Eunice. We have sent you an email. Apologies for the inconvenience

Rated 1 out of 5 stars

I have not received my order- i could…

I have not received my order- i could not track my order - want to know where my order is....

23 September 2021
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Reply from Createcuts

Hi Staci, sorry to hear you still haven't received your stencil. We ship our stencils as soon as possible but we can't control the delivery time. Stencils are shipped from the UK and it takes 7-12 working days to reach the US address but let us know you won't received it by the end of next week!

Rated 4 out of 5 stars

Still waiting for product

Still waiting for product. Ordered March 26th and it's now April 14th..... Product finally arrived,, is of good quality and fair value. In my defense,,, please don't solicit a review before product is received.

14 April 2021
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Reply from Createcuts

The customer probably didn't realised that we are based in the UK and it takes time for parcel to reach the US address. We ship our stencil the same or the next working day after order has been placed but we can't control the delivery time. Unfair review.

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