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CREATE Fertility - St Paul's Reviews 

275
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TrustScore 4.5 out of 5

4.3

150 Cheapside, EC2V 6ET London, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Create/ABC were just amazing. Every single member of staff, from the receptionists, to the patient coordinators, the consultants and surgeons were all sympathetic, knowledgable and ultimately led us t... See more

Rated 1 out of 5 stars

They just after the money, they dont care about you or your issues or your fertility its all money masked under “ care”. They lost my payment the whole department couldnt find it, then they wouldnt le... See more

Company replied

Rated 5 out of 5 stars

The whole nursing team at Create St Pauls were fantastic. I felt assured and comfortable at each stage. I appreciated that the nurses in theatre all intoduced themselves and created a friendly environ... See more

Company replied

Rated 5 out of 5 stars

First class on transfer day - see some new faces - Daisy, Claire and Sabrina couldn’t have been better - funny, calming warm and professional - the team had excellent chemistry too -Our doctor was 1... See more

Company replied


Company details

  1. #6 of 8 best companies in Fertility clinic
  2. #3 of 6 best companies in Fertility Doctor
  3. #1 of 1 best companies in Sperm Bank

Written by the company

As part of the world's leading fertility group, we combine global expertise with personalised fertility treatment from your caring local team, to achieve exceptional success rates.


Contact info

  • 150 Cheapside, EC2V 6ET, London, England, United Kingdom

  • 0203 319 9490

4.3

Excellent

TrustScore 4.5 out of 5

275 reviews

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Replied to 69% of negative reviews

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4.3

All reviews

(275)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All the staff are exceptional

All the staff are exceptional! Could not find a single fault with their service.
During difficult times you feel reassured you are in great hands.
I have been supported by the St Paul's & Oxford clinic

15 October 2025
Rated 5 out of 5 stars

Our experience so far

We are currently one cycle into a multi cycle package and so far we are very happy with our treatment at Create St Paul’s.
Our patient coordinator is Isobel, and she has been wonderful. She is very prompt in replying to emails and answers our endless questions. She takes the time to explain everything to us, even double checking with the doctors if we have further questions.
She is in clinic most days that we have been there and is always available for a chat. She makes us feel very well cared for, not just another number.
Everyone we have encountered at Create has been wonderful so far, and we feel positive heading into our second round.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

My egg freeze experience was excellent

My egg freeze experience was excellent. From the very beginning my journey was kind, supportive and professional with no hidden costs. Their duty of care is outstanding. I highly recommend this clinic. I am grateful I had my procedure at ABC create x x

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Lovely staff throughout

Lovely staff throughout at the St Paul’s branch, but in particular the wonderful Claire who made the whole experience stress-free and gentle. Attentive, lovely, knowledgeable and kind.

15 August 2025
Unprompted review
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi RP,

Thank you for your lovely feedback. We are delighted that Claire and the team made your experience as stress-free as possible.

Wishing you all the best!

CREATE x

Rated 5 out of 5 stars

I was very nervous about everything…

I was very nervous about everything then when I did reach out there , seat down with doctor that explained me everything and then all nervous was gone.
And I can’t wait to start my journey with your Clinic.
Thank you 🙏.

5 August 2025
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Amandine,

Thank you for your lovely feedback, we are delighted that you chose us to be on this journey with you.

Best wishes,

CREATE x

Rated 5 out of 5 stars

The nurses are all very compassionate…

The nurses are all very compassionate and knowledgeable, Stacey who does the bloods is very good and very patient with you.
The reception staff are lovely and good at thier Job. They keep to thier word and follow things through. The Doctors are all very professional at all times and keep you grounded they will always be honest with you. Sometimes it's not what you want to hear. I have complete trust in the advice and process.

18 July 2025
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Gizelle,

Thanks for sharing your experience with us. We are delighted to hear you've had a positive experience.

Best wishes,
CREATE Fertility x

Rated 4 out of 5 stars

Should’ve offered PGTA

Overall Create has been amazing from egg collection until transfer. However, I feel like I should’ve been given information and option to choose PGTA testing when under NHS funding. Create does not recommend PGTA testing if you are under 35 but you can still have many abnormal embryos under 35. PGTA helps me select which ones to transfer first. In my case, I paid for PGTA after my first transfer ended up in a chemical, resulting my frozen embryos having to be thawed again and this increases risk of damage. Had I been given the PGTA option I wouldn’t need to thaw my embryos twice and third time for transfer in the future. Please do consider informing NHS patients about their options as I really think this is unfair.

17 April 2025
Unprompted review
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Wan Ying, thank you for your honest feedback. We are looking forward to continuing to support you on your fertility journey.
Best wishes,
CREATE Fertility

Rated 5 out of 5 stars

Wonderfully considerate

The team on the whole is very professional and friendly. Maria's help meant a lot along the way and I would highly recommend their services as they are truly great at making dreams come true.

18 June 2025
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Ella, thanks so much for sharing your experience. We are delighted to hear you have had a positive experience with CREATE

Rated 5 out of 5 stars

Amazing support

I felt well looked after and supported along the way of my treatment. Everyone was empathetic and supportive throughout the whole time. I had 3 rounds of IVF with genetic testing and now I am pregnant after the first transfer. A special thank you to Dr Kulkarni and to all the staff at the clinic.

12 June 2025
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Natalia, that is wonderful news! We are delighted to hear about your pregnancy and that you had a good experience at CREATE. We will pass on your thanks to Dr Kulkarni

Rated 5 out of 5 stars

Very well managed and professional…

Very well managed and professional organisation. I felt well looked after and supported along the way of my treatment. A special thank you goes to my kind Patient Coordinator Lauren.
The only 'disadvantage' of such a large clinic is that you have different doctors for all appointments along the way- but I didn't mind that too much, the main thing for me was to have appointments asap and efficiently and Create was able to offer that. Would definitely recommend!

1 July 2024
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi, thank you so much for your positive review.

Rated 5 out of 5 stars

Hard journey

I had hard journey did two icsi cycle. First cycle failed then did second one but yes create team is amazing they are very caring and very helpful specially doctor Archana and doctor Arti as well doctor fillis. All there support and help we are now parent of child and we have more embryos in freezer too. Obviously we will try for siblings of our child when we will ready but I highly recommend creat fertility St Paul’s. They are extremely nice and helpful. Environment is very friendly there.

1 July 2024
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Thanks for your review and we are delighted to hear you had a successful second cycle. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Highly recommend

My husband and I are in our late 30’s and had no identifiably ‘issues’ but were unable to conceive naturally. We now have two very healthy and happy children as a result of two separate ivf treatments, 2 years apart, with Create (St Paul’s). Both were first time successes. You do feel a bit like a number when you are being treated at Create which I initially found scary and off putting however I now realise it’s their quiet confidence that actually ended up being quite reassuring. Whenever I had additional questions or forgot what to do, I would call and someone would always be there to help with a kind attitude. The facilities are clean and practitioners are very experienced. They spent extra time whenever there was anything that required a more in depth review. I would highly recommend this clinic to anyone going through IVF and wanting a more natural medical experience

6 June 2024
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi CB,
Many thanks for taking the time to share your detailed review. We are delighted to have played at part in growing your family.
Wishing you a wonderful parenthood!
CREATE Fertility

Rated 5 out of 5 stars

Very efficient and friendly staff

Very efficient and friendly staff.
They have given us the chance to have a family. I will be forever thankful.

4 June 2025
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Laura, many thanks for your lovely feedback.
Wishing you all the best!
CREATE Fertility

Rated 5 out of 5 stars

I had a great experience with Create…

I had a great experience with Create Fertility . I had a successful transfer after two failed frozen embryo transfer. I am now holding my little princess . I would highly recommend Create. They are very professional. Thanks Create fertilty to make my dream come true.

6 June 2024
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Noreen, thank you so much for your lovely review. Huge congratulations on your baby girl! We are delighted to have been on this journey with you.
Best wishes,
CREATE Fertility

Rated 5 out of 5 stars

Hands down the best experience we could have asked for!

Hands down the best experience we could have asked for. Everyone was super lovely and went above and beyond to make me and my husband feel safe and looked after the entire way through our process. They checked up on us and treated every concern and question we had without delay which really made us feel at ease and calm the entire way.

17 January 2025
Unprompted review
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Laura,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

A kind person...

Went to see Nisha for a scan earlier today and she was professional, caring and compassionate. She listened attentively and explained everything in detail. Thank you for your kindness during the appointment.

8 January 2025
Unprompted review
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi MMR,

Thank you for sharing your experience and the lovely review. We're so glad to be able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

Outstanding

The doctor the staff everyone was so humble and helpful throughout the treatment .

27 December 2024
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Ujala,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

Quick respond

Efficient in answering any questions. They learnt the cycle well and changed the treatment when needed and advised accordingly.

6 March 2024
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Anees,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

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