Creation Furniture Reviews 

598
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 261 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional craftsmanship and solid wood construction, noting that the items look even better in real life and beautifully complement their living spaces. The online ordering system is smooth and highly user-friendly, while the delivery service is prompt, exceptionally well-packaged, and handled by professional couriers who keep buyers fully informed throughout the process. However, some people mentioned minor drawbacks regarding furniture assembly and hardware adjustments. Specifically, a few reviewers observed that certain cupboard doors or drawers did not close properly or align completely flush due to minor mechanism limitations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, frequently praising the stunning craftsmanship and... See more

Quality

People report positive experiences with quality, often describing the furniture as stunning, solid, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising smooth, on-time arrivals and... See more

Service

Consumers find service to be exceptionally positive, praising the smooth delivery process, careful packaging,... See more

Order

Reviewers highlight high satisfaction with the order process, frequently praising the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not easy buying a significant piece of furniture on line. Experience taught me that the picture does not always give the actual look and feel of the object. However, the piece I ordered from CREA... See more

Company replied

Rated 5 out of 5 stars

With the draw of an ambient feel website, I was pulled in to a furniture world where you can find some really beautifully designed pieces. I ordered the copper flamed coffee table with a due delivery... See more

Company replied

Rated 5 out of 5 stars

When I ordered this it stated 3 weeks. Unfortunately I had to chase the order only to be told it was out of stock until January 26. I really liked the look and style so decided to wait however the com... See more

Company replied

Rated 5 out of 5 stars

Used this company for the first time. Ordered a beautiful little cabinet. Its solid wood, well made, a stunning design, that catches the attention of everyone who sees it. The item was in stock, arr... See more

Company replied


Company details

  1. Home Furniture Shop
  2. also in
  3. Lighting Shop

Written by the company

We are a company established by a group of friends which are passionate about turning good ideas into real life. One day we decided to create something not only for our joy but also to meet the needs of others. Our experience and personal expectations pushed us to create a place where everyone will be able to turn their home into a work of art, and this is how Creation Furniture has made.


Contact info

4.8

Excellent

TrustScore 5 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(598)

233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very classy piece

An absolute beautiful piece of furniture. The craftsmanship is so detailed and realistic. Not tacky one bit which was what I was worried about. This piece is going to last a lifetime. Excellent value for money also.

4 February 2026
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Reply from Creation Furniture

Thank you so much! We’re so pleased it exceeded your expectations. Craftsmanship and quality are exactly what we aim for. It’s wonderful to hear it feels like a timeless piece you’ll enjoy for years to come 🙂

Rated 5 out of 5 stars

excellent service and great products…

excellent service and great products delivery service excellent .

3 February 2026
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Reply from Creation Furniture

Thank you! We’re so pleased you’re happy with the service, products, and delivery. Really appreciate your kind words 🙂

Rated 5 out of 5 stars

I had to wait for delivery of my lamp…

I had to wait for delivery of my lamp but worth the wait! Orange arc style but looks so impressive in my living room and easy to put together! Definitely a good buy

2 February 2026
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Reply from Creation Furniture

Thank you! We’re so glad it was worth the wait 🙂 Delighted to hear it was easy to assemble too!

Rated 5 out of 5 stars

Heavy and beautiful

Purchased a table and a matching bench from Creation. Received a bit quicker than expected, but man that thing is a statement. I thought I only buy a table but it’s over 100kg monstrosity which is just exceptionally beautiful. Absolutely love the live edge and the craftsmanship. Table is just a table but in this case it was the thin my dining room needed. Perfectly matches the bench and our chairs that we’re currently renovating. Just be prepared it’s heavy not some ikea thing you move around generally it stays where you put it :). It will stay with us for years now - wood is wood and you can’t compare with cheap stuff. Very happy with final effect and how it presents.

30 January 2026
Unprompted review
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Reply from Creation Furniture

Thank you so much for such a fantastic review!

We love how you’ve described it. A true statement piece in every sense. Solid wood really does have a presence you simply can’t replicate and it’s wonderful to hear the live edge and craftsmanship made such an impact in your dining room.

You’re absolutely right, these pieces are built to stay and be enjoyed for years to come. Delighted you’re so happy with the final look 🙂

Rated 5 out of 5 stars

Really nice piece of furniture

Really nice piece of furniture. Arrived well packed. Will use creation again for good quality items.

26 January 2026
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Reply from Creation Furniture

Thank you! We’re so pleased you’re happy with your furniture and that it arrived safely and well packed 🙂

We’d be delighted to welcome you back again for more quality pieces!

Rated 5 out of 5 stars

Good reliable supplier

This was the second item we have purchased from Creation Furniture .The whole process was seamless and the item was as described on the Web Site.

26 January 2026
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Reply from Creation Furniture

Thank you so much for coming back to us for a second purchase. We truly appreciate your trust 🙂

Delighted to hear everything was seamless again and that the item was just as described. We’d love to welcome you back anytime!

Rated 4 out of 5 stars

Not as good as the models in the pictures

The company and the delivery were well done. It did take a while for the sideboard to reach me.

However, although the quality of the sideboard is good, it doesn't look anywhere near as good as the one in the photo.

21 January 2026
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Reply from Creation Furniture

Thank you for your feedback.

We’re pleased to hear you were happy with our company and delivery. Regarding the appearance: as our pieces are made from natural wood, the grain, tone and pattern can vary from item to item, which means no two sideboards will ever look exactly the same as the photography.

We appreciate you taking the time to share your thoughts and hope you continue to enjoy the quality of your piece.

Rated 5 out of 5 stars

Love it

Love it. Had lots of compliments about it. Looks great and 2 year old neighbour thinks it doubles up as a great drum!! 😍

26 January 2026
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Reply from Creation Furniture

Thank you! We love hearing it’s getting so many compliments and clearly it’s passed the toughest test of all with the 2-year-old drummer 😍 So glad you’re enjoying it!

Rated 5 out of 5 stars

Bought a fabulously stylish TV stand…

Bought a fabulously stylish TV stand (Olympia) and it’s even more beautiful irl. Really lovely quality and worth every penny.

3 February 2026
Unprompted review
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Reply from Creation Furniture

Thank you so much! Beautiful quality pieces like this are truly worth it 🙂

Rated 5 out of 5 stars

Really good experience

Really good experience. Quality product . Easy transaction. Would buy again

19 January 2026
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Reply from Creation Furniture

Thank you! We’re so pleased you had a great experience and love the quality. We’d be happy to welcome you back again 🙂

Rated 5 out of 5 stars

Gorgeous

Gorgeous, eye catching addition to our room. Goes so well with my coastal themed 😍

21 January 2026
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Reply from Creation Furniture

Thank you! We love that it complements your coastal theme 😍

Rated 5 out of 5 stars

Delivered on time, good product.

The desk was delivered on time, in perfect condition and at a good price. Communication about the delivery was clear and efficient.

21 January 2026
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Reply from Creation Furniture

Thank you! We’re glad everything arrived on time and that you’re happy with the desk, price and delivery communication 🙂

Rated 5 out of 5 stars

Lovely lamp just what we needed

Lovely lamp just what we needed. Item was delivered on the right date. Excellent communication throughout. Thank you.

19 January 2026
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Reply from Creation Furniture

Thank you! We’re so pleased the lamp was just what you needed and that delivery and communication were spot on 🙂

Rated 5 out of 5 stars

I have not received the item yet so…

I have not received the item yet so cannot comment on the delivery,but it spoke with customer service about changing legs on a piece of furniture to a different style and they have advise this is not an issue and will do so iam very pleased with that,so far so good

12 January 2026
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Reply from Creation Furniture

Thank you for sharing your thoughts regarding our service! You received the review invitation because you ordered the wood sample. There will be another invitation after the delivery of the actual furniture. We are looking forward to your feedback!

Rated 5 out of 5 stars

What a beautiful piece of furniture!

What a beautiful piece of furniture! I bought their tv stand and it looks perfect in my newly decorated living room. It was a great choice and I paid for it to be assembled which they did in no time.

13 January 2026
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Reply from Creation Furniture

Thank you so much! We’re delighted your TV stand looks perfect in your newly decorated living room and great to hear the assembly was quick and hassle-free. Enjoy your beautiful new piece 🙂

Rated 1 out of 5 stars

Do not trust this company

I ordered a lamp in November for delivery in January. On the 14th of January after having no correspondence from the company since I ordered the lamp I sent them email asking for a delivery date. Today January 15th they have informed me that I will receive my lamp in May due to delays. I’m having to ask for a refund and I’m extremely disappointed and appalled that I had to get in touch with them to find out this information. Do not trust this company, would not recommend to anyone.

15 January 2026
Unprompted review
Creation Furniture logo

Reply from Creation Furniture

Thank you for your feedback.

We sincerely apologise for the issue you experienced with your order. The delay was caused by incorrect information provided to us by our supplier, which unfortunately led to the misunderstanding regarding the delivery date.

As soon as the matter was clarified, the situation was resolved and your lamp was delivered on 3rd February. We also offered a significant discount as compensation for the inconvenience caused.

This is certainly not the experience you can normally expect from us. We are truly sorry for the frustration this caused, it was never our intention to mislead you. While mistakes can occasionally happen, we always do our very best to resolve them quickly and fairly.

We genuinely hope this experience will not discourage you from shopping with us again in the future.

Rated 5 out of 5 stars

Fabulous Company at last

I ordered the most beautiful exquisite statement piece that was the beautiful solid acacia wood tv stand with sculpted front. I thought it would arrive before Christmas as per the website but after payment was informed it would not arrive until January or February. I was mega disappointed as I expected guests and hoped to have it on time. I have been stung before from disreputable companies but not this one. I emailed them to ensure I’d get a refund if I waited. The furniture was so lovely it was worth the wait despite my disappointment. Imagine my surprise when a lovely lady phoned me up personally and told me she would get it to me before Christmas and they did have one in stock after all. True to her word it arrived packaged like Fort Knox such was the care they took to protect this beautiful item. I was struck by the care and time they took to ensure protection, pure quality and pleasure when unpackaging your item.
It’s absolute craftsmanship from beginning to end the whole piece has been carved and crafted lovingly and assembled from one whole piece of wood by the looks of it . Not disjointed and unmatching like most furniture out there. There is nothing short about this , even the legs were so sturdy and needed because it is quite heavy yet look delicate and minimalist. . I am delighted and I can’t thank you enough for delivering me this piece of art that takes centre stage in my front room. I’d recommend this company they are trying their best and really are shipping high quality and unique pieces of furniture from my experience . If you want something that will last, this is it! I can’t praise them enough! Thank you Creation Furniture!!

5 December 2025
Unprompted review
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Reply from Creation Furniture

Thank you so much for taking the time to share such a heartfelt review. We’re truly delighted we could turn what started as a disappointment into a positive experience and get your TV stand to you in time for Christmas. Hearing how much you appreciate the craftsmanship, care in packaging and the character of the piece means everything to us. Your trust, patience and kind words are deeply valued. Thank you for choosing Creation Furniture and for such a wonderful recommendation 🙂

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