Creative.Lighting Reviews 311

This company is a fraud. I have had 1 month of endless email correspondences and they are a Chinese company pretending to be a Swedish. The company offers low end quality products to low prices and does not follow the EU consumer law.
I suggest everyone reporting them and shutting them down.

Product never delivered. The only way to get a refund is to return the product, which I can’t do since I never received it.
Called my bank and reversed the charge.
Customer service is bot only, no human.

Bad, fake team with fake photo and non human response.
Dont want to cancel a order (#CL-190404) 10 min after i ordered (they say it already has been shipped lol).
Oh and they steal concept and collection from other official Shop , but Creative Lightnig is even more expansive ;'D

Run away from this "shop"

They won't tell you your lights will be on a slow boat from China. Mine took over a month and were far inferior to two I bought on Amazon for half the price. They don't stay charged for long.

Zero stars! You lied to me. I asked about garden lights, if they are heavy. I told I can not have Light lughts, because of very string wind by see. Now I got lughts snd they are Light! I can't sent them back, of can onky painoin myself shipping. You are lier! So dissapoint about that store. Please, dont order! 🤬

I inquired about their Periodic Table of the Elements product. I had a specific question about why the element mercury (Hg) appeared orange in their product. Elemental mercury is silver, so the fact that it appears as orange in this unit makes no sense.

The answer I received was absurd — they said that the mercury sample was dyed orange for “safety reasons”. That makes absolutely no sense, as dying mercury orange doesn’t make it any less toxic, and it is sealed inside an acrylic base, so there’s no exposure to its toxicity, regardless.

So, as a PhD chemist, I totally debunk their contention, and so I have absolutely no confidence in them as a company. I highly recommend you avoid doing business with Creative.Lighting !

Please don't buy from this company. The products are weak - I have bought more than one, and 3 of them do not work. Their refund policy is a joke.
The Customer Service is terrible - I still have not had any replacement for faulty lights - over a dozen emails and still waiting

Sadly I wish I would have read the reviews before purchasing. The website advertises they are a Swedish company. BUT products are made in CHINA and of poor quality.
You are not able to return for a full refund. They will only give $20 back (product was $87) or a credit to buy more of the same. SHAMEFUL

Their product is extremely poor. Rechargeable lights… it lasts 30 sec then you need to charge 1 hour again… you want to return??? No chance. You get voucher to buy that poor quality products more.

I have never been so disappointed with such rubbish in my life and the dreadful customer service
I ordered a butterfly light it arrived all falling apart and not put together ,I emailed them and they without asking just sent another one ,this one was faulty as well ,I emailed them saying I want a refund and u can have your rubbish goods back they ignored me saying nothing
An awful company and absolute rubbish items
I hope they go bust ,every company should let a customer of goods are unsatisfactory get a refund ,ignoring a customer is disgusting ,I budget for my money and deserve better service
Disgusting company

I ordered during the weekend and it shipped Monday morning. Fast processing.

I ordered a cordless lamp for my bedside table. It gives a warm, cozy glow and feels well made. Delivery took about a week which was fine.

Terrible . This company is a scam. Product received is trash .
Item sent back for refund and it bounced back to me from a Chinese address .

Total sham artists

The table lamp I ordered has a nice, soft glow that works great for evenings. It's not too bright but just enough for reading. It took around 8 days to arrive.

Honestly pretty underwhelmed.
It’s now over a week since I ordered the goods and no sign that they are arriving any time soon.
From what I can see the company are based in Sweden but the products come from China. This should be made clear. The event we needed the product for has passed so, highly likely this will be sent back.
Pretty disappointing tbh

Update as at 29th November.
now 21 days since I paid for this item, nothing, no delivery, no goods. when I check they say

"we can't find the shipment so we have shipped it again. don't worry its definitely shipped, we are just giving it a new number"

Not quite sure that's how it works. I asked for a refund but apparently I have to wait for the delivery before I can do that.....

I feel a chargeback coming on ;-)

We bought a Cordless Wall Art Light in Black / 40cm.
It was easy to mount & looked good on the wall.
Unfortunately it takes 4 hrs to charge & lasts only 8 hrs, not the 12-20hrs as advertised! Like most other cordless tools where you need a spare battery when the charge runs out, I presumed you would be able to buy another lamp & have it fully charged ready to go. Unbelievably Creative lighting won't sell you another light only, so I had to buy another unit & now I have a bracket, charging cable & remote control I don't need - crazy!!

bad company

No easy returns. No return address provided; customer service must be contacted. They respond with automated emails and credit notes, but without actual return information. No Danish design, everything is Chinese.

Over priced and very, very poor quality.......absolute rip off and completely dodgy.....I wish I had looked at these other reviews before I made a purchase. Buyer beware!!!!!

Very disappointed – low quality and overpriced
We ordered two lamps from Creative Lighting, and both looked very different in real life compared to the pictures online. What appeared black in the photos turned out to be a grey/silver color. The craftsmanship is poor, and the materials feel cheap and flimsy. For the price we paid, we expected much better quality. Unfortunately, we cannot recommend Creative Lighting and will not order again.