Creative.Lighting Reviews 

323
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, most reviewers were unhappy with their experience overall, warning others not to waste money on the company due to continuous issues. Customers frequently complained about extremely poor product quality, noting that items felt cheap, broke down quickly, or looked completely different from the advertised photos online. Consumers also experienced severe delivery delays, missing package contents, and unresponsive customer service when attempting to resolve their problems. Some reviewers were happy with the nice minimalist design of the lamps and found them very simple to set up in their homes. Others mentioned that certain purchases arrived much quicker than expected and worked adequately for evening reading.

What people talk about most

Product

Reviewers mention negative feedback about product quality, noting that items feel cheap and do not match... See more

Quality

People report negative experiences with quality, expressing deep disappointment over cheap materials and... See more

Order

Reviewers highlight deep frustration and dissatisfaction regarding their order experiences. Customers... See more

Delivery service

Customers had negative experiences with delivery_service, expressing frustration over delayed shipments and... See more

Price

Customers consistently note negative experiences with price, feeling that the items are extremely overpriced... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I had a very enthusiastic sales person when I was making inquiries about the under unit lights I wanted for my kitchen. I soon discovered that the lights just don't hold their charge and run out... See more

Rated 2 out of 5 stars

I’m not convinced about the quality of the spotlights I have bought. They are not the same size as those on the advertisement, the solar panels are smaller and the arms are a different configuration a... See more

Rated 2 out of 5 stars

The lights that I received did not match the ones advertised on the web. The stand was smaller and not very practical. The solar panels are about half size advertised. When I complained I was asked to... See more

Rated 2 out of 5 stars

My delivery never arrived and I e mailed them . They shared photos of the delivery outside my house on a plant pot .They claimed it was an Evri delivery ; it was not, it was Relay and despite sever... See more


Company details

  1. Lighting Shop
  2. Lighting consultant
  3. Lighting manufacturer
  4. Lighting wholesaler

Written by the company

We are a Swedish company based in Stockholm, driven by a passion for creative lighting solutions. Our products reflect our love for Scandinavian design, blending aesthetic simplicity with smart, technical functionality to lighten and simplify your everyday life. With an international customer base of over 100,000, we proudly offer worldwide shipping, ensuring that our beautifully crafted products brighten homes across the globe. We are proud of our beautifully crafted products, and we’re confident you’ll love them just as much as we do. To demonstrate our commitment to your satisfaction, we offer a 30-day return policy. Your happiness is our top priority, and we’re dedicated to delivering exceptional service. Should you have any questions or need assistance, the 24/7 contact form on our website is always available, and we promise to respond as quickly as possible. Warm regards from the Creative.Lighting team


Contact info

2.2

Poor

TrustScore 2 out of 5

323 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.2

All reviews

(323)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

⚠️ Warning: Scam Experience with Creative.Lighting – Refused Refund After Customs Duty

I ordered a product (Order #CL-129078) from
Creative.Lighting on March 9, 2025, and paid ₹12,600 (~€133.43) using my credit card.

The seller promised to reimburse any customs duty, and later confirmed this via multiple emails. After I paid INR 6,531 (~$78) as custom duty to receive the product and sent them the official receipt, they refused to refund, falsely claiming the receipt wasn't valid.

Their support team (Ebba, Idun) kept delaying and then backtracked completely on their commitment — despite me fulfilling my part.

This is a clear case of false promises and unethical behavior.

📌 I have reported this scam to:

The FTC (Report #185928628)

Shopify for merchant abuse

My bank (ICICI) for a chargeback

⚠️ Please be very careful before making any purchases from this site. The store appears professional but uses deceptive practices and refuses accountability once payment is made.

8 April 2025
Unprompted review
Rated 3 out of 5 stars

This Company does not want you to…

This Company does not want you to return items have asked so many times for a return authority and just been given lots of excuses from them. They also had one part of my order returned to them through Australia Post and when I inquired about where my parcel was they had it sent back to me they just play games with people. First two items arrived quickly only for the third to take a month or more to be sorted out and return it through Australia post with packaging damaged so I have not opened these parcels as return policy is they have to be retuned in original packaging and authority has to be given to be able to return them which they don’t give you so they are not a trustful company to deal with would advise everyone to stay away from them as they treat you like an inconvenience once they have your money you won’t get a return if not satisfied with the product and there constant demands to give you the run around for months is disgusting.

11 February 2025
Unprompted review
Rated 1 out of 5 stars

Poor and i have ordered 3 periodic…

Poor and i have ordered 3 periodic tabelseach one afret the other because the came with scratches and you cant read the names of the elements because the elements self is on rhe wrong place and over the writing.I got it from my parents as a really special gilf and now i feel sad because if the quality.You dont get what you pay for.😡

8 April 2025
Unprompted review
Rated 5 out of 5 stars

The Christmas candle is a great…

The Christmas candle is a great alternative to real candles. I love that it can hang on the tree, makes my tree so . The only issue was that my package was slightly dented on arrival, but the product itself was fine. Works great in my room, I’m happy with my purchase.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

I needed a portable camping lamp

I needed a portable camping lamp, and this store had a few interesting items. The battery lasts a long time, and it’s compact enough to fit in my backpack. The only improvement I’d suggest is making the power button a little more tactile, it’s hard to find in the dark.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

I ordered the Periodic Table Light as a…

I ordered the Periodic Table Light as a gift for my nephew, and he absolutely loves it. The fact that it includes real elements makes it such a unique item.It looks beautiful when lighing up. The only thing I’d say is the delivery is a little slow, but it’s not a major issue. Overall, very happy with the purchase and will be checking out other products from this store soon.

3 April 2024
Rated 1 out of 5 stars

They are a fraude

They are a fraude. It's a chinese company of dropshipping, not a swedish company that produces goods. They buy they products from Aliexpress ans sell them 5 times the price. All 5 stars reviews are fake ones. Just report this website to your athorities.

29 March 2025
Unprompted review

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