Creative.Lighting Reviews 

323
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, most reviewers were unhappy with their experience overall, warning others not to waste money on the company due to continuous issues. Customers frequently complained about extremely poor product quality, noting that items felt cheap, broke down quickly, or looked completely different from the advertised photos online. Consumers also experienced severe delivery delays, missing package contents, and unresponsive customer service when attempting to resolve their problems. Some reviewers were happy with the nice minimalist design of the lamps and found them very simple to set up in their homes. Others mentioned that certain purchases arrived much quicker than expected and worked adequately for evening reading.

What people talk about most

Product

Reviewers mention negative feedback about product quality, noting that items feel cheap and do not match... See more

Quality

People report negative experiences with quality, expressing deep disappointment over cheap materials and... See more

Order

Reviewers highlight deep frustration and dissatisfaction regarding their order experiences. Customers... See more

Delivery service

Customers had negative experiences with delivery_service, expressing frustration over delayed shipments and... See more

Price

Customers consistently note negative experiences with price, feeling that the items are extremely overpriced... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I had a very enthusiastic sales person when I was making inquiries about the under unit lights I wanted for my kitchen. I soon discovered that the lights just don't hold their charge and run out... See more

Rated 2 out of 5 stars

I’m not convinced about the quality of the spotlights I have bought. They are not the same size as those on the advertisement, the solar panels are smaller and the arms are a different configuration a... See more

Rated 2 out of 5 stars

The lights that I received did not match the ones advertised on the web. The stand was smaller and not very practical. The solar panels are about half size advertised. When I complained I was asked to... See more

Rated 2 out of 5 stars

My delivery never arrived and I e mailed them . They shared photos of the delivery outside my house on a plant pot .They claimed it was an Evri delivery ; it was not, it was Relay and despite sever... See more


Company details

  1. Lighting Shop
  2. Lighting consultant
  3. Lighting manufacturer
  4. Lighting wholesaler

Written by the company

We are a Swedish company based in Stockholm, driven by a passion for creative lighting solutions. Our products reflect our love for Scandinavian design, blending aesthetic simplicity with smart, technical functionality to lighten and simplify your everyday life. With an international customer base of over 100,000, we proudly offer worldwide shipping, ensuring that our beautifully crafted products brighten homes across the globe. We are proud of our beautifully crafted products, and we’re confident you’ll love them just as much as we do. To demonstrate our commitment to your satisfaction, we offer a 30-day return policy. Your happiness is our top priority, and we’re dedicated to delivering exceptional service. Should you have any questions or need assistance, the 24/7 contact form on our website is always available, and we promise to respond as quickly as possible. Warm regards from the Creative.Lighting team


Contact info

2.2

Poor

TrustScore 2 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(323)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Alibaba products

Buying a lamp from Creative.Lightning for 364USD

Then I receive a package directly from Alibaba.
- I do some searching there and find the same lamp on Alibaba for 20USD

So this company just forwards you products from China!

Went to the bank and did get my money back.

Creative Lightning - Halo Chandelier

Find The lamp on Alibaba - Search for:
Modern Circular Ring Hanging Lamp Black Ring Pendant Light for Kitchen Dining Room BY1066

3 February 2025
Unprompted review
Rated 1 out of 5 stars

I wish I could give 0 stars

I wish i could give 0 stars. It’s scam, don’t buy anything from them it’s like throwing your money in garbage. I bought lamps and it looked nothing like the pictures on website. And when I returned it, they refused to refund the money because they claim they haven’t received the package!!!! And nobody answers anymore. Huge SCAMMERS!

9 February 2025
Unprompted review
Rated 1 out of 5 stars

Avoid them!!!!!!!!!!

They are dishonest and unreliable—one of the worst companies in Europe. I strongly advise against buying from them, as they do not honor their refund policy. I returned my items seven months ago, yet I still haven't received my refund. Avoid them at all costs!

9 August 2024
Unprompted review
Rated 5 out of 5 stars

I purchased a product from this company…

I purchased a product from this company after seeing a Facebook ad. The product was delivered promptly but became defective after a month of usage. The support center asked me to take a video to show them what the problem was (one of the sonicator a was defective) and they sent me another one for replacement. Top class, what else to expect ?

1 December 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They claim to have shipped, twice. Then send me a photo of my building with no proof of signature for delivery.

Avoid at all costs.

16 November 2024
Unprompted review
Rated 1 out of 5 stars

China Scam

Dreadful quality, cheap plastc lamps, no user instruction and potentially dangerous fake CE “certification”. Remote didnt work. China at its worst claiming to sell Scandi design from Stockholm. I fell for it, the photos look great…. Same lamps cost a fraction of the price on Temu (dont shop there).
Complained to Klarna and Shopify, when I complained to Shopify it only took 1 hr to get the order cancelled and I kept the lamps for free. So thats efficient if you have been scammed too, keep complaining to CC and Shopify!

20 September 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look