Creative Gardens Reviews 63

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including plants, garden furniture, and various accessories, often highlighting the wide selection available. Many people also commend the efficient and quick delivery service, noting that items arrive well-packaged and often sooner than expected. The overall ordering process, including the ease of using the website, is frequently described as smooth and straightforward, contributing to a highly positive customer experience. However, some customers also noted minor issues with delivery speed, mentioning that it could have been faster or was a bit slow on occasion. Additionally, a few people expressed dissatisfaction with the dog-friendly approach in the cafe, finding it complicated and restrictive for those visiting alone with a dog.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and... See more

Order

People report positive experiences with ordering. Customers found the process easy, with many praising the... See more

Service

Customers had positive experiences with service. Many reviewers praised the fantastic and excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You couldn't leave this place empty-handed. The selection of plants, shrubs and trees is fabulous - not to mention the accessories, cafe, gifts and premium foods to go. But just as important is the c... See more

Rated 5 out of 5 stars

Prior to my on line purchase I contacted Creative Gardens by phone. The person was very helpful and I felt confident to place an order. I ordered 2 Jellycat items that were out of stock elsewhere. T... See more

Rated 5 out of 5 stars

I was delighted to find a local garden centre who could supply the garden furniture covers from Bramblecrest which I really wanted due to the quality. The company themselves don’t deliver to N Irela... See more

Rated 5 out of 5 stars

The garden centre is a great place to go,quality all round,plants, barbeques, furniture etc. We ended up buying a Weber traveller compact griddle piece for our Weber. We got 2 bags of John inne... See more


Company details

  1. Garden centre
  2. Cafe

Written by the company

Creative Gardens is a family-run group of garden centres that opened in the early 80s and has since grown to have 4 stunning Garden Centres & Café locations across Northern Ireland. Creative Gardens have recently launched its new website, making many of its fantastic gardening and outdoor living products available across the UK and Ireland The business has won countless awards for its centres and cafes over the years and as the only Northern Ireland member of the prestigious Garden Centre Association customers can be assured of a top-notch experience when they visit any Creative Gardens location.


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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Rated 5 out of 5 stars

Now that's what I call service...

A simple search for seeds had become a saga of refusal to post to my address. I then came across the practical, positivity of Creative Gardens, a firm I knew a bit from Bushmills, and extremely well from Donaghadee. The delight will be the growing of course, but pretty close behind will have been the fun of receiving my order by hand from a man in a Creative Gardens van! Great supplier. Thanks guys.

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Pergola 3m screens

Graham who dealt with us since we ordered the sides for our pergola did a great job. He also did did the delivery. No problems at all. Many thanks.

26 March 2024
Unprompted review
Rated 5 out of 5 stars

Kamado Joe

Had an issue with a Kamado Joe, DoJoe (not the fault of Creative Gardens), where there was a failure in the aluminium, causing the frame to warp slightly. Creative Gardens informed by email with photos, who then contacted Kamado Joe themselves. As a result they replaced the malfunctioning items with minimal fuss or problems. A1 service from both companies.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a birthday present for my…

Ordered a birthday present for my father from Sydney, Australia. Spoke to Louise at the Galgorm store and she was amazing. Managed to process and deliver an online order on a Saturday. Extremely helpful and amazing service.

28 October 2023
Unprompted review
Rated 5 out of 5 stars

Perfect service and excellent delivery…

Perfect service and excellent delivery (ordered on a Saturday and arrived on Wednesday morning). Amazing given the company is based in Northern Island and I am backed in the Kent, UK

By comparison ordered another product from a local company (20 miles away) on the same day I ordered from creative gardens and I am still waiting for it

20 May 2023
Unprompted review
Rated 5 out of 5 stars

Such a great place & vibe!

Such a great experience! I love it here. The garden staff were so helpful in advising me on the right plants for my home. I got a lovely little book in the gift shop and then had such a warm and cosy trip to the cafe. I was impressed with all of the gluten free options - totally yummy scones and tray bakes. The cafe Staff were so helpful and friendly - what a great vibe 😁

23 January 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service and delivery!

Fantastic service and delivery, ordered a truck's worth of soil and compost which was promptly delivered in a kind and courteous fashion, will return as soon as required, excellent!

27 June 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I recently purchased a Ooni pizza oven from the web site and when it arrived it had a crack on the stone (possibly damaged in transit). I contacted the company and spoke to Graham Ervine who was extremely helpful and sorted out a replacement stone quickly. He kept me informed of the progress with the delivery regularly and answered my e mail within a few hours of sending. 10 out of 10 for excellent customer service.

22 May 2022
Unprompted review
Rated 5 out of 5 stars

Hands down the best garden centre experience

Excellent high quality plants here. They also have a gorgeous homeware department. The way things are displayed makes me want to buy more. If you want inspiration for anything then this is the place to go. Desserts in their café are amazing too - well worth a visit.

16 May 2022
Unprompted review

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