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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the support and guidance provided, finding the courses and tools helpful for setting up an online business. They often highlight the clear and easy-to-understand video lessons, the user-friendly platform, and the prompt responses from customer service. Reviewers feel that the company genuinely cares about their success and provides actionable advice, making them feel confident in their endeavors. However, some people were dissatisfied with their experience, citing issues with the product not meeting expectations, particularly regarding the "Accelerator" program. These customers felt that the service was overpriced for what was delivered, with some mentioning a lack of personalized coaching, concerns about the completeness of the program, and changes in the program's focus. There were also complaints about difficulties understanding the platform, a perceived lack of comprehensive training, and issues with customer service responsiveness when trying to cancel or resolve problems.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the platform... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers praise the product, highlighting its... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the excellent support, quick... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the quick, professional, and helpful... See more

Price

Customers had ambiguous experiences with price. Many reviewers expressed dissatisfaction, citing the high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am still in my beginning steps, doing trial and error. As I go to each chapter, I go and practice. It feels overwhelming sometimes, but I tried and tried watching the videos until it is done. I ask... See more

Company replied

Rated 4 out of 5 stars

The package and the training that they offer is amazing I need to learn more and I need help to do so..It us a package thst every business should have.

Company replied

Rated 4 out of 5 stars

So far there hasn't been any negative surprises ir anything. I just started a couple days ago so if anything bad does pop-up I'll add to my post

Company replied

Rated 5 out of 5 stars

CreatorU makes me feel less alone as an entrepreneur. It’s a supportive, tight-knit community of people who understand the journey. The creators genuinely care, always offering help and guidance. I’ve... See more

Company replied


Company details

  1. Software company

Written by the company

CreatorU is the ultimate platform for building your online business or brand. Discover the newest strategies. Execute with AI. Track progress in real-time. And network with 80,000+ other creators.


Contact info

3.5

Average

TrustScore 3.5 out of 5

439 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clueless Beginner

The 1 on 1 approach is a game changer! To think I will have access to these great minds is fantastic. I can’t wait to get this going.

5 January 2025
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Randy! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

The 5 day course creator challenge is…

The 5 day course creator challenge is worth way more than the cost. All the information is current. It is so easy to implement and get going!

4 January 2025
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Leanne! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

Exceeds My Expectations & Then Some!

I literally just started using CreatorU and I LOVE it. I have all of the tools to design, create, facilitate and sale my online content. This tool is a dream come true!

A huge thank you to Paul and Brian for this AMAZING product! It has exceeded my expectations. This software is helping thousands of us share our unique gifts and knowledge with the world as well as create a life we love!

3 January 2025
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Jani! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

$239 charge after 1-year CLEARLY POSTED!

I only paid $7 for information and training easily worth $700. Excellent learning experience whether or not you do anything with Creator U or SamCart. 1.Of course they try to upsell you. Duh! Since the $7 beginning level is so comprehensive you get your money's worth. $7. If you don't want to continue, then don't upgrade. 2. Why I'm responding today is because almost all of the 1-star reviews are due to 1 situation. When signing up for the $7 "5-Day Challenge" it is CLEARLY WRITTEN that $239 will be charged after one year unless you cancel your membership. This is not hidden. This is a fair business practice for a subscription service. Creator U provides an ongoing service. First year $7. if you want to continue the second year is IS IN PLAIN VIEW that it will cost $239. It is also clearly marked that you can CANCEL at any time. They have been a pleasure to learn from and work with. If nothing else, get your $7 worth (less than a drink at a pub) and then CANCEL. Quit crying! Heck, even $7 + $239 for 2 years of learning, which is transferable to things other than online sales, is an incredible bargain. If you can't afford $7, go drown your sorrows at your local tavern. Oh wait! That would cost you more than $7.

3 January 2025
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

Talking about Value

Talking about Value! It's through the Roof! Do you know how Resourceful and Valuable you become? There's Trainings in here that I have been wanting to learn and they're in here. Take Advantage while you can. I am.
Thanks CreatorU!

1 January 2025
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

CreatorU Makes It So Easy!

CreatorU makes it so easy! Their user friendly platform is easy to follow. Step by step instructions, videos that show you what to do and targeted prompts that get you the results you are striving for. Brian is great! He really gives clarity and is eagar to see you succeed! Very positive and encouraging! I have tried many programs and this is the first time I feel very confident in my success! I'm very excited! Well worth the small investment! Thank you so much!

30 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Christine! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

Awesome instructor and so much value!!

30 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

I thought Typeset was an incredible…

I thought Typeset was an incredible tool, but I didn’t know the guys that did Typeset provided SO MUCH more. If you are looking for guidance to launch your products, figure out what niche is best for you and what problems can be solved BY YOU, these guys are great. Highly recommended.

27 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Josh! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 1 out of 5 stars

Hidden Charges and Unauthorized Subscription – Avoid This Service!

recently purchased a $7 course from CreatorU by SamCart, and what happened next was completely unacceptable. Without my knowledge or consent, a CreatorU Plus subscription was activated on my account, which includes a yearly billing plan of $239!

This is incredibly frustrating and feels like a deceptive practice. I did not sign up for this subscription, nor was I informed about it during the purchase process. Now I have to go through the hassle of contacting their support to cancel a subscription I never authorized.

This lack of transparency and unauthorized subscription activation is completely unacceptable. If you're considering using CreatorU, beware of hidden charges and check your account carefully after making any purchase. I hope they resolve this quickly, but the experience has left me deeply disappointed.

28 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.

Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt.
Could you please contact us directly at support@creatoru.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!

We would appreciate the opportunity to review your account further and help make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

Rated 5 out of 5 stars

Love the experience with CreatorU!!

Love the experience with CreatorU!!! Modules are straightforward and relatable! My 65 year old brain can grasp it and retain the information because of how it’s presented!
Would recommend to anyone looking to start an online business!!!

26 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Cheryl! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

Great course!

Great course! Fast to move through and really helpful. Amazing free resource!

21 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 1 out of 5 stars

TOTAL SCAM

CreatorU.com is a total scam. I signed up for a project that I later canceled, only to discover they’d sneakily bundled a £140 yearly subscription into the T&Cs without my knowledge. I never even created an account, yet they charged me and flat-out refused to refund.

THEIR SHADY PRACTICES RELY ON PEOPLE MISSING THE FINE PRINT—AN APPALLING WAY TO DO BUSINESS. AVOID THIS COMPANY AT ALL COSTS!

6 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt.
Could you please contact us directly at support@creatoru.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!

We would appreciate the opportunity to review your account further and help make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

Rated 1 out of 5 stars

I’m not seeing any value in this at all.

18 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.

Could you please contact us directly at support@creatoru.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!

We would appreciate the opportunity to review your account further and help make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

Rated 5 out of 5 stars

Only signed up today

Only signed up today. Seems straightforward enough. Time will tell¬

14 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words David! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 1 out of 5 stars

⚠️ Scam!

⚠️ Scam!
At some point I clicked on an ad. Months later, out of nowhere, they tried to charge me $239. I never signed up for any subscription. I don't even know what this payment is for. This is credit card misuse.

12 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
[Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt.
Could you please contact us directly at support@creatoru.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and help make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

Rated 1 out of 5 stars

I woke up to a charge of $239 on my…

I woke up to a charge of $239 on my personal account. This makes no sense as anything I would have purchased would have been for business and I would have used a different card.
I was never warned or asked about $239 and therefore can't figure out how to unsubscribe from something I am not intentionally subscribed to. This is very predatory.

8 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt.
Could you please contact us directly at support@creatoru.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and help make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

Rated 1 out of 5 stars

They charged me €239,- for nothing i…

They charged me €239,- for nothing i have no cantract with them or northing they just took my money and i cant get it back they are absolute scammers be aware.

7 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt.
Could you please contact us directly at support@creatoru.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and help make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

Rated 5 out of 5 stars

Great help with payment difficulties

Very greatful that CreatorU was able to help me out when I've had payment difficulties. Really sweet helpdesk people, thank you very much!

4 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

I would like to say first of all this…

I would like to say first of all this is a very positive review. It just happens to be when i was leaving after a year having had their products. I am based in Scotland and have enjoyed their training and really was pleased.

What stood out for me, was when i became unwell a few weeks ago, i was bed ridden and couldn't be bothered to check emails for a few days (we've all done it) and i missed that i had a payment coming out which was not expected on my behalf.

I sent an email explaining this and not only was my money returned as i was not taking a second year (i have new business needs and commitments) i was shown a level of respect and compassion i have not felt in business dealings online where i don't get to meet the people but i was shown such a kindness and open clear communication from the lovely person i will call K who really made my exit so pleasant.

I will definitely be coming back to CreatorU & Samcart

Great team

3 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Steve! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

Genuinly worth checking out!

These guys have exciting products and services and excellent customer service!

4 December 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

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