I am still in my beginning steps, doing trial and error. As I go to each chapter, I go and practice. It feels overwhelming sometimes, but I tried and tried watching the videos until it is done. I ask... See more
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Review summary
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Reviews shaping this summary
The package and the training that they offer is amazing I need to learn more and I need help to do so..It us a package thst every business should have.
Company replied
So far there hasn't been any negative surprises ir anything. I just started a couple days ago so if anything bad does pop-up I'll add to my post
Company replied
CreatorU makes me feel less alone as an entrepreneur. It’s a supportive, tight-knit community of people who understand the journey. The creators genuinely care, always offering help and guidance. I’ve... See more
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Company details
Written by the company
CreatorU is the ultimate platform for building your online business or brand. Discover the newest strategies. Execute with AI. Track progress in real-time. And network with 80,000+ other creators.
Contact info
United States
- support@creatoru.com
- creatoru.com
3.5
Average
439 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Update - full refund emitted
I bought a $7 product a year ago without knowing they added a subscription of $239 to be charged a year later. Never used the platform whatsoever.
I’ve contacted samcart support the same day the amount was debited from my account, asking for a cancellation and refund which they refused.
After my review here on trustpilot and contacting creatorU support, they emitted a full refund.
What I initially thought was a scam company turned out to be a wonderful surprise of honesty. Thank you Larry L for your help! There’s still honest people in the world.
1 November 2024
Unprompted review
Reply from CreatorU
Thank you so much for your kind words Sofia! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.
Fabulous course. Highly recommend.
I have only just started going through the CreatorU training but so far I'm loving it and it offers amazing value for the money paid.
4 November 2024
Unprompted review
Reply from CreatorU
Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.
Scammer company! Fraud fraud fraud!
I purchased something from this company a year ago for $10 legitimately, and now a year later they are saying that I have a subscription to some AI creator thing? I did not want this service. I did not authorize this service. I opened up my banking app to see that they had automatically withdrawn $239 without my consent, this is clearly a scam, a very elaborate scam. I see that other people on here are having the same experience. I have tried to contact customer service, but I have not received a response yet disappointed This is clearly a mistrust of consumers and a scam, if I do not receive satisfactory resolution to this. I am going to escalate this to some other entity because it is some sort of consumer fraud, it has to be.
1 November 2024
Unprompted review
Reply from CreatorU
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt.
Could you please contact us directly at support@creatoru.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and help make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Really disappointed with this company
Really disappointed with this company. Didn’t realise I had signed up to a subscription and now have billed £196 a year later. Have contacted customer service however they are refusing a refund and instead offering coupons to the same value for other products. I just want my money back but I feel defeated already. Such a cliche but I have a son with brain cancer at home and I don’t have the energy to fight this. Very sad. I’ve read other reviews where refunds were given so seems very hit and miss
30 October 2024
Unprompted review
Reply from CreatorU
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt.
Could you please contact us again directly at support@creatoru.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and help make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Fast response and professional service…
Fast response and professional service by Ask.
Thank you.
29 October 2024
Unprompted review
Reply from CreatorU
Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.
From $10 to $239: When Small Purchases Lead to Big Charges
I initially signed up for a $10 course on CreatorU, only to discover a year later that they had set up an automatic payment that hit me with a $239 charge—without any clear notice or recollection on my part. I’ve never used the site, nor did I knowingly authorize an annual subscription.
The day this charge appeared, I immediately emailed to request a refund, only to be flatly refused. This approach feels less like transparent business practice and more like a deliberate cash grab, taking advantage of customers who likely missed or never agreed to these terms. This kind of conduct is incredibly disappointing.
28 October 2024
Unprompted review
Reply from CreatorU
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt.
Could you please contact us directly at support@creatoru.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and help make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Katsumi Customer Support
Katsumi Customer Experience Specialist from CreatorU provided perfect service ! Thank you so much for the support :)!!
28 October 2024
Unprompted review
Reply from CreatorU
Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.
Easy and Good instructions
Easy and Good instructions. You get a lot of help.
28 October 2024
Unprompted review
Reply from CreatorU
Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.
Refund received
Supposedly a year ago I signed up for something that would allow them to charge me 239 dollars a year later without even sending an email reminding me of this. I have no recollection of doing this and have never utilized the site. I am being refused a refund and I have not used this product ever. An email reminder of an upcoming charge if I didn't cancel would have been appreciated. SMH. Update: I have been issued a refund to PayPal for 239.00. It will take 5-30 days to reach my bank and I am nevative right now but I am thankful that I did receive a refund. I do believe that the company should send notification emails regarding renewing the subscription prior to charging. I honestly did not know I had subscribed to this, and I believe this to be bad business on their part. Customer service did promptly respond to me after I wrote a review on here, for which I am grateful.
25 October 2024
Unprompted review
Reply from CreatorU
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Great education and fantastic customer service!
Great education and fantastic customer service!
I needed help with a issue and it was handled promptly, professionally, and with compassion and understanding🙏🏻💜
24 October 2024
Unprompted review
Reply from CreatorU
Thank you so much for your kind words Kellie! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.
5 day ccc is exceptional value
5 day ccc is exceptional value and contains some absolute nuggets
24 October 2024
Unprompted review
Reply from CreatorU
Thank you so much for your kind words Peter! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.
I liked that my issue was resolved…
I liked that my issue was resolved swiftly and with professionalism.
16 October 2024
Unprompted review
Reply from CreatorU
Thank you so much for your kind words Annette! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.
I would like to share the positive…
I would like to share the positive experience I had with CreatorU. I had a problem that I discussed with them and I experienced them as understanding and meeting me above my expectations. I want to whole heartedly commend them to anyone who wants to make use of their services.
22 October 2024
Unprompted review
Reply from CreatorU
Thank you so much for your kind words Wilna! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.
Extremely thought out and working great
22 October 2024
Unprompted review
Reply from CreatorU
Thank you so much for your kind words David! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.
Very dissapointed
Very dissapointed, I haven’t used these services for a year and they charged me 240$ for another year when I wanted to cancel. I do not recommend at all …
14 October 2024
Unprompted review
Reply from CreatorU
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt.
Could you please contact us directly at support@creatoru.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and help make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
What a great course
What a great course! I love these guys. They have made it very simple to get ahead in this online realm.
22 October 2024
Unprompted review
Reply from CreatorU
Thank you so much for your kind words Rudy! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.
Amazing service
Didn’t realise I signed up to a subscription service and it left me a bit short. Emailed the guys at CreatorU who were super understanding and refunded it right back. I can’t speak for their product as I didn’t end up using it but I can speak for their customer service!! Thank you again!
21 October 2024
Unprompted review
Reply from CreatorU
Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.
Like so Many others in here getting…
Like so Many others in here getting billed 239$ for a 19$ product a year ago. And of course not going to do a refund… i feel scammed. What a Way to do business
21 October 2024
Unprompted review
Reply from CreatorU
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt.
Could you please contact us directly at support@creatoru.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and help make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Thanks Nikole Mathews for your…
Thanks Nikole Mathews for your kindness, knowledge and Professionalism during the call....
I know I have someone that is looking out for my best interests...Thanks Again for you help and kind words.
18 October 2024
Unprompted review
Reply from CreatorU
Thank you so much for your kind words Gerald! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.
Customer service that's about Customer First
Extremely helpful customer service that truly listens to the customer's need and priority.
18 October 2024
Unprompted review
Reply from CreatorU
Thank you so much for your kind words Gaby! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.
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