I have been waiting for my DBS 2 mo ths now, only to be told there was an error on my application. Still waiting

Very easy to use service - recommended

Hi my case manager is Catrin Nicolls she is great with her job ,very polite and very professional.
thank you

Harvey provided an excellent service, will be using Credence's services again.

Efficient service. No complaints.

They do not seem to be set up to support not for profit small organisations. I used them to help me process DBS checks which we need for our volunteers. Many did not have both types of photo ID. It has turned into a total nightmare and I have to manually check them all. I could have done that in the first place and saved the money.

We have used credence for years. Always good service, prompt and efficient.

We are not able to download the annexures most of the times. Therefore we are dissappointed,

We've been using this system for nearly 2 years now and its been great. The process for requesting a DBS is easy and straight forward to use and it is easy to monitor the progress of your applications. Highly recommended.

I always try to tell you if we need the check completed by a certain date.
Credence is not very proactive at adding notes / updates to the case that I can pick up and follow up on.
If there are no responses to Credence requests, I would like to know so that I can work with the candidate to get the reference completed in the least possible time.

The team at Credence is very professional, supportive and helpful.

We are a small charity and have just moved our DBS outsourcing to Credence. We run enhanced checks on our volunteers and we are very happy with the service Credence are providing.

A personal and responsive service. Pleased we moved to Credence.

A lot of promise only for the checks not to include awarding bodies. Will be looking for another qualification checking service.

I used to find Credence excellent to use, it has now become cumbersome and challenging and slow. I don't know if that is down to the account team or what but I am looking for alternative providers now and will move unless things improve

Great service and easy to use. Quick response.

Credence team always assists us with the highest professional standards. We can fully relay on them in regards to the standard tasks they complete for us but also their advisory. Their replies are fast and accurate. We appreciate the relationship we were able to build and look forward to the future projects.
Regarding the Credence platform, it is intuitive, thus easy to navigate. We find the latest DBS-related launch helpful and informative. We suggest improving it further by differentiating ID to three statuses instead of two: ID verification needed (Credence's action), ID verification needed (Client's action) and ID verification completed. It would indicate not only if the action is needed, but also who is responsible for completing it.

Super fast, efficient and excellent service! Highly recommended! Thanks for your support!