Credio Reviews 91

Rubbish company stay well clear

Terrible misleading company that make out they will accept you on pre check only to make you damage your credit score stay away a lot better companies out there

Very poor customer service. Initially when I first took out a loan with them they were very good. But when I took a complaint out against them for irresponsible lending they have been very lacklustre.

I now have an FOS decision for them to refund me and yet they are ignoring that and refuse to e-mail me back now! You cant ring them as number just goes to some message.

They did ring me when the FOS decision had been made to say did I fancy paying back the interest of last loan. I had to say to them that FOS had awarded me refund of interest for numerous loans so you owe me...... That was from a mobile number of 07889 449045

I would give them a zero star rating but 1 star is the lowest. they don't deserve 1 star.
nightmare company. they put a default on my account after months of me trying to contact them to arrange payment and getting no respnse. I even looked up the names of directors and found one of them on linked in who doesn't work there anymore. I emailed him and he emailed the main director direct for me. I opened a complaint with the financial ombudsman who also did not get any response from them. when I did finally get a response and settle my account with them they agreed to remove the default on my credit file as the ombudsman were telling them it shouldn't be on there. 6 months later and I'm recieving emails from them asking me to change my card details as they can't take a payment! this company should be shutdown they are nothing but a bunch of thieving scam artists.

i was with this company. unfortunately fell on bad times and had to get a debt relief order, which has now been completed, yet i still get emails harrassing me and recieved one today saying they was getting a ccj on me!! sorry credio but this matter has already been sorted in court. now delete my contact details stop harrassing me with emails as our business together is now over and my debt to you is written off! i have sent you many emails explaining this but you choose to ignore them.

Received this email from them after I made a complaint about irresponsible lending. No company should be allowed to trade with this customer experience.

Dear xxx,

At this moment we do not have enough manpower to deal with complaints from defaulted borrowers. It's people like you who are ruining our business when not paying back they're due but complaining about everything, starting from weather and finishing with complains about irresponsible lending. Something a 6 year old would say if you ask my personal opinion.

If you have any further questions, comments or concerns, please email to

Kind regards,

Credio Team

Credio | Cashbridge Corporation Ltd
372 Old Street, Suite 167, London, EC1V 9LT, UK

Stay clear of this company - I am not sure who is handling their email queue but my goodness this is surely not allowed

Lots of reviews here say no contact, having not contacted them - they wont leave me alone! SEVERAL Spam texts a DAY from different numbers so i can't block them!!

Applied 10 days ago.Emailed and advised running behind with applications but nothing since.Appauling service and would never recommend to anyone.Whoever runs this outfit should relook at the way they handle their business.Thankfully i was helped elsewhere within 5 hours!!!

Scam artistes, STAY AWAY!! AND DON'T GIVE AWAY YOUR BANK DETAILS TO THEM!!

Same as the review below, No contact Well over a year, was on a DM with StepChange, Credio started to send back payments, tried to ring them even email to have no reply, then all of a sudden I receive an email stating that my loan is now over due and in default and they will be pursuing a CCJ against me

I took out a loan well over 18 months ago! I then entered into a debt management Plan. Credio accepted some payments then started to return them. I spent months calling and emailing asking why. But as other state you never get a response and the phone only goes to a voice message service. Over a year later I started to get emails stating there taking out a CCJ because they have had no payment in the last 14 days. (Tho it's been well over a year since they last accepted a payment from stepchange) Yet they are the ones who returned it! I have no way of contacting them and they never get back to me. So I'm worried and in limbo over these emails.

Update! They emailed me yesterday! About this review, nothing to do with my issues! Just wanted a loan ID to provide proof I've used them! Deal with my complaints please! Not just trying to hide bad reviews! This is crazy! a bad review and they get in touch within 12hrs! Everthing else they ignore.

Update 2. Sep 2018! Nearly a year later and still nothing! I opened a complaint with the financial ombudsmans service. But you guessed it they haven’t heard anything back at all from credio! They ruled in my favour and ordered a debt write off and compensation. I’m now in the process of taking legal action and will keep you updated.

Update 3. After credio ignore the financial ombudsman services ruling, I brought my complaint to the financial conduct authority who after hearing all of my experiences with this company and how they have just ignored me and the FOS, are now looking closely into my complaint.

Don't touch them the whole application process is a joke tries so many time to enter card details to just keep getting no where how the he'll do they have any customers cowboys and really really not worth the aggro

AVOID!! Apply for loan and don't hear back and same week bank account is defrauded! Company accounts also make an interesting read! Reported to fraud department at bank and police 👍

No contact generic responses no working number also asking for internet banking details scam written all over it

I applied for a loan. Completed the application, and received an email confirmation. That was it! Nothing else! No follow up email or phone call, and no loan! What has happened to honest payday loan companies? Complete waste of my time, and such a shame

I would like to say i have had many loans with Credio and have never had a problem.
Thankyou Credio
Mrs MacDonald

Applied, could not complete application emailed them got a reply " sorry having problems try in 7-10 days "

Not very helpful needed it then, now very glad after reading reviews.

Applied, but no response, tried to call but no one is available, emailed may get automated response. Not happy, clearly fraudulent company

do NOT give them your details

UPDATE: Just been emailed by trustpilot sating credio have flagged my review as one sided i did not include my customer service experience.

OK so my experience is THIS COMPANY IS SUSPICIOUS i am still waiting to speak to someone at credio they havent replied to any of my emails so all in all customer service DOES NOT EXIST

the 1st response from Credio i have had is indirectly via trustpilot just now about my review which i stand by, Credio took all my personal details and that was that heard nothing since, this is the same story repeated over and over all over google search

Has taken me since April, a FOS final decision and almost legal action but they FINALLY paid up. After doing an offer where you get £5 back for each payment made via PayPal they made up so many lies about the "computing person being off sick" or "payment is in process" I went to the ombudsman and they even ignored them! It took the ombudsman beating them with a stick and me preparing to start legal action for them finally to make payment as per the ombudsman decision. Do not under any circumstances deal with this company.