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Credit Acceptance for Dealers Reviews 

612
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, knowledge, and availability, highlighting the funding team's efficiency and helpfulness. The company's service is frequently described as easy to use, streamlined, and efficient, making processes like document uploads, verifications, and funding remarkably fast. Reviewers appreciate the user-friendly system and the overall positive experience, noting its help in growing their business and financing customers effectively. However, some customers also noted challenges regarding payment and approvals. People found it harder to get approvals for certain customers, and some mentioned high payments or limited funding amounts compared to other lenders.

What people talk about most

Staff

Reviewers express high satisfaction with the staff, frequently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, highlighting the ease of the process and quick approvals.... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness and... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and streamlined... See more

Payment

Consumers find payment to be ambiguous, with many praising the fast approvals and funding, sometimes within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Credit Acceptance has taken my dealership to the next level. Mostly, by being able to approve more clients than any other bank. Also, because of the level of ease it is to upload stips and get respons... See more

Rated 5 out of 5 stars

Credit Acceptance has allowed me to take BHPH to a higher level. There are some things I see coming that I’m in disagreement with… The ability for customers to use CA portal and get approved is not... See more

Rated 5 out of 5 stars

The regional rep and VP are awesome! They're very in tune with our dealership and inventory. They are very constructive on helping grow our business. They're definitely an asset to your company. A... See more

Rated 5 out of 5 stars

Absolutely love working with the company. I highly recommend to enroll if you haven’t yet. We were skeptical at first but proof is in the pudding. They are easy to work with, will answer any question... See more


Company details

  1. Non-bank financial service

Written by the company

At Credit Acceptance, we believe in driving possibility for everyone. We were founded by a dealer for dealers, and our mission is to help independent and franchise dealers say yes to every customer. We do that by providing financing solutions that allow dealers to sell more vehicles, regardless of a customer’s credit history. As a leading subprime indirect auto financer, we empower dealers to offer financing to credit-challenged customers while expanding their business opportunities. We understand the challenges dealerships face in securing subprime auto financing, which is why we offer one of the best financing options for independent car dealerships. With fast approvals in 30 seconds or less, same-day funding, and full-spectrum financing options, we make it easier for dealers to secure financing for all types of customers while improving cash flow and operations. Our program helps dealers attract more subprime auto customers, generate repeat and referral business, and strengthen their bottom line. We also report to all three major credit bureaus, giving customers a chance to improve their credit while driving dealership success. Join the Credit Acceptance network today and unlock more financing opportunities for your dealership!


Contact info

Promotion box for Credit Acceptance for Dealers

Say "Yes" to Every Customer

We offer programs to help you aprove every customer!

4.6

Excellent

TrustScore 4.5 out of 5

612 reviews

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4.6

All reviews

(612)

406 reviews in the last 12 months

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Rated 1 out of 5 stars

I-9 CUSTOMERS

If the customer has an i-9 and they are getting a pay check and they have a check stub then they should be considered a w2 not a 1099

14 June 2026
Rated 5 out of 5 stars

Credit Acceptance has taken my…

Credit Acceptance has taken my dealership to the next level. Mostly, by being able to approve more clients than any other bank. Also, because of the level of ease it is to upload stips and get response back so fast. Our regional manager is always right there with us when we need help.

16 June 2026
Rated 5 out of 5 stars

Over 2500 Deals Closed Input Every Deal

Credit Acceptance gives independent dealers the opportunity to compete with other finance companies that will not work with an independent dealer. The streamlined process keeps everything simple. I always input every deal because you never know how CAPS will score the deal. Through the CAPS system there is always a way to finance a customer.

10 June 2026
Rated 5 out of 5 stars

THANK YOU CAC STAFF

Credit Acceptance staff has to be some of the most exceptional I have dealt with. From our area rep Rob, who has been supporting and guiding us from day one, to the amazing service on the phones with the funding team, they do go above and beyond to help the dealer and the customer.

12 June 2026
Rated 2 out of 5 stars

You’re not a competitive bank

You’re not a competitive bank. You make us use your service contracts and gap. We do 100 deals a month with Westlake. You guys get a few you’re not competitive. Weare the largest independent used car dealer in Minnesota. You guys should come and get to know us and try to see if you can help us.

7 June 2026
Rated 5 out of 5 stars

Nita auto sales llc on 156 north main…

Nita auto sales llc on 156 north main st old forge pa 18518 we are happy to have Credtiacceptance as our financial support as always a great and faster communication easy process easy to work with, I would give some more star⭐️ if the apple could allowed me but here is my 5 stars thank you to being a part of my business

10 June 2026
Rated 5 out of 5 stars

No Surprises. No Gimmicks

Love the fact that stips get looked at and cleared before the contract is submitted. No surprises, no gimmicks. E-sign process is easy to use, and customers prefer it over conventional paper contracts.

5 June 2026
Rated 3 out of 5 stars

Great Rep but new update is terrible!

I have always been a strong supporter of CAC, but the new system update is terrible! Things that used to be on 1 easy to use screen are now spread over multiple tabs and sub-screens. The system is now very difficult to use and determine what kind of deal you have. I will give 5 stars to our rep Eric Heisman! He NEVER declines a call for help, whether it's 8:30pm or he's at a poolside in Texas trying to enjoy himself. He is always willing to answer the phone and help with a deal!

4 June 2026
Unprompted review

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