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Credit Acceptance for Dealers Reviews 

613
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and dedicated regional representatives who consistently provide exceptional support, professional guidance, and valuable industry knowledge every step of the way. Many consumers also deeply appreciate the remarkably fast funding process, pre-approval options, and user-friendly system that make managing and closing deals completely seamless and efficient. However, some customers also noted occasional difficulties with vehicle approvals, unexpectedly high monthly payments, or frustrating delays in receiving pool money payouts. A few reviewers additionally expressed dissatisfaction regarding restrictive program policies, mandatory service contracts, or dealing with analysts who were not always pleasant.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising representatives for being exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting fast funding and quick approvals... See more

Customer service

Customers report positive experiences with customer service, highlighting quick and easy processes. Reviewers... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform as very... See more

Payment

Reviewers express ambiguous feedback about payment, highlighting a mix of extremely fast funding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Credit Acceptance has taken my dealership to the next level. Mostly, by being able to approve more clients than any other bank. Also, because of the level of ease it is to upload stips and get respons... See more

Rated 5 out of 5 stars

Credit Acceptance has allowed me to take BHPH to a higher level. There are some things I see coming that I’m in disagreement with… The ability for customers to use CA portal and get approved is not... See more

Rated 5 out of 5 stars

The regional rep and VP are awesome! They're very in tune with our dealership and inventory. They are very constructive on helping grow our business. They're definitely an asset to your company. A... See more

Rated 5 out of 5 stars

Absolutely love working with the company. I highly recommend to enroll if you haven’t yet. We were skeptical at first but proof is in the pudding. They are easy to work with, will answer any question... See more


Company details

  1. Non-bank financial service

Written by the company

At Credit Acceptance, we believe in driving possibility for everyone. We were founded by a dealer for dealers, and our mission is to help independent and franchise dealers say yes to every customer. We do that by providing financing solutions that allow dealers to sell more vehicles, regardless of a customer’s credit history. As a leading subprime indirect auto financer, we empower dealers to offer financing to credit-challenged customers while expanding their business opportunities. We understand the challenges dealerships face in securing subprime auto financing, which is why we offer one of the best financing options for independent car dealerships. With fast approvals in 30 seconds or less, same-day funding, and full-spectrum financing options, we make it easier for dealers to secure financing for all types of customers while improving cash flow and operations. Our program helps dealers attract more subprime auto customers, generate repeat and referral business, and strengthen their bottom line. We also report to all three major credit bureaus, giving customers a chance to improve their credit while driving dealership success. Join the Credit Acceptance network today and unlock more financing opportunities for your dealership!


Contact info

Promotion box for Credit Acceptance for Dealers

Say "Yes" to Every Customer

We offer programs to help you aprove every customer!

4.6

Excellent

TrustScore 4.5 out of 5

613 reviews

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4.6

All reviews

(613)

407 reviews in the last 12 months

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Rated 1 out of 5 stars

I-9 CUSTOMERS

If the customer has an i-9 and they are getting a pay check and they have a check stub then they should be considered a w2 not a 1099

14 June 2026
Rated 5 out of 5 stars

Credit Acceptance has taken my…

Credit Acceptance has taken my dealership to the next level. Mostly, by being able to approve more clients than any other bank. Also, because of the level of ease it is to upload stips and get response back so fast. Our regional manager is always right there with us when we need help.

16 June 2026
Rated 5 out of 5 stars

Over 2500 Deals Closed Input Every Deal

Credit Acceptance gives independent dealers the opportunity to compete with other finance companies that will not work with an independent dealer. The streamlined process keeps everything simple. I always input every deal because you never know how CAPS will score the deal. Through the CAPS system there is always a way to finance a customer.

10 June 2026
Rated 5 out of 5 stars

THANK YOU CAC STAFF

Credit Acceptance staff has to be some of the most exceptional I have dealt with. From our area rep Rob, who has been supporting and guiding us from day one, to the amazing service on the phones with the funding team, they do go above and beyond to help the dealer and the customer.

12 June 2026
Rated 2 out of 5 stars

You’re not a competitive bank

You’re not a competitive bank. You make us use your service contracts and gap. We do 100 deals a month with Westlake. You guys get a few you’re not competitive. Weare the largest independent used car dealer in Minnesota. You guys should come and get to know us and try to see if you can help us.

7 June 2026
Rated 5 out of 5 stars

Nita auto sales llc on 156 north main…

Nita auto sales llc on 156 north main st old forge pa 18518 we are happy to have Credtiacceptance as our financial support as always a great and faster communication easy process easy to work with, I would give some more star⭐️ if the apple could allowed me but here is my 5 stars thank you to being a part of my business

10 June 2026
Rated 5 out of 5 stars

No Surprises. No Gimmicks

Love the fact that stips get looked at and cleared before the contract is submitted. No surprises, no gimmicks. E-sign process is easy to use, and customers prefer it over conventional paper contracts.

5 June 2026

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