Banner for Credit Canada

Credit Canada Reviews 204

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and extensive knowledge, making them feel heard and understood. Many highlight the exceptional customer service, noting that interactions were compassionate, non-judgmental, and provided clear, detailed answers to their questions. The service offered is frequently described as excellent, with people appreciating the guidance and support received, which helped them feel relieved and hopeful about their financial situations. Reviewers also found it easy to contact the company, often receiving prompt assistance and feeling comfortable discussing their concerns. However, some people mentioned that they couldn't receive help due to residency restrictions, while a few others reported poor communication and a lack of follow-up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their kindness, patience, and... See more

Customer service

Consumers find customer service to be positive, with many expressing gratitude for the compassionate and... See more

Service

People report positive experiences with the service, expressing gratitude for the help received when facing... See more

Customer communications

Reviewers highlight positive aspects of contact, with many feeling relieved and less stressed after making a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was unsure who to talk to about my debts. I originally went to a bank to discuss consolidation but they only wanted to profit off of my situation by charging extremely high interest over a short rep... See more

Company replied

Rated 5 out of 5 stars

I am so grateful for the conversation and plan I was able to organize with Doris Asiedu, Credit Counsellor, today. Before I called I had been stressed about my debt and felt very confused on what to d... See more

Company replied

Rated 5 out of 5 stars

Complete and concise answers to my questions, and detailed. These people know their stuff! A Credit Canada representative got back to me speedily and then conducted a follow up to see if I had any mor... See more

Company replied

Rated 5 out of 5 stars

If you're having problems with debt, or feel like you're stuck paying an insufferable amount of interest, CALL THEM! This is your solution! Doris is wonderful, she's very knowledgeable and there was n... See more

Company replied


Company details

  1. Credit Counselling Service

About Credit Canada

Written by the company

For more than 50 years, Credit Canada has been providing debt relief to people just like you. As a non-profit organization and Canada's first and longest-standing credit counselling agency, we've helped thousands avoid bankruptcy, become debt-free and achieve financial wellness.

Our team of certified Credit Counsellors works with Canadians daily to find the right solutions based on their situation. Our services include confidential and free one-on-one financial counselling, low-cost debt repayment assistance and interest relief, and financial wellness education. We are also a financial literacy leader, providing insight and thought leadership for the media, community, and government-supported initiatives.

Credit Counselling Canada accredits Credit Canada, we have an A+ consumer rating with the Better Business Bureau, and our clients consistently give our team 5-star reviews on Google.

Credit counselling is confidential, non-judgemental and free. Our certified Credit Counsellors will review your debt situation, discuss your options, and take the time to explain the pros and cons of each. If our Debt Consolidation Program can provide the debt relief you need, our Counsellors will explain how it works, the benefits, and how to get started.

Visit us at www.creditcanada.com or call us at 1.800.267.2272 to speak to a credit counsellor right away.

Speak to a Credit Counsellor Now

Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Very polite explained everything i needed to know !

15 October 2024
Credit Canada logo

Reply from Credit Canada

Hi Jake, thanks for the review. We are pleased to hear that everything was explained to you and that the counsellor was very polite. Take care, Credit Canada

Rated 5 out of 5 stars

I recently signed up for Credit Canada

I recently signed up for Credit Canada. Onboarding was smooth with no judgement. I talked to Cathy, she was very friendly and understanding with no judgement. after my meeting I received a thorough email with the details we discuss and next steps. I feel more relax and looking forward to completing this program.

5 October 2024
Credit Canada logo

Reply from Credit Canada

Hi C. Bailey, thanks for the review. Cathy is amazing and provides great counselling support with no judgement. We are pleased to hear that you were satisfied. Take care, Credit Canada

Rated 5 out of 5 stars

EXCELLENT SERVICE

Very positive experience. Representative was so knowledgeable, pleasant and kind.

28 September 2024
Credit Canada logo

Reply from Credit Canada

Hi Shelley, we are pleased that you had a positive experience with your counsellor. Thanks again for the review, Credit Canada

Rated 5 out of 5 stars

Anxiety to Confidence

I started off today by being extremely overwhelmed about my debt situation, and after calling and talking with Saj, I feel so relieved. He was super helpful, patient and explained every step thoroughly. Im very impressed, and I feel like Im back in control of my debt.

25 September 2024
Credit Canada logo

Reply from Credit Canada

Hi Em, we're so happy to hear Saj was able to provide some relief and get you back in control. We'll pass along your message to him.

Rated 5 out of 5 stars

Amazing service

I was honestly really afraid and intimidated to make the call to Credit Canada. No one likes talking about their debt, especially with a stranger. It can be very unsettling and nerve racking. I never leave reviews like this, but honestly I had to after my experience today. Saj was a delight to speak with. He answered all of my inquiries, made me feel like I was not alone and that I had support. Not only did he give me some solid and knowledgeable information for my particular situation, he also gave me some options useful to my unique circumstances. I would recommend anyone to get any contact with Credit Canada if you are in debt, approaching that line or even just to get more information about credit. I am overall pleased with the support I’ve received. 5/5 stars!

23 September 2024
Credit Canada logo

Reply from Credit Canada

Hi Kelsey, thanks you for such an inspiring review. Many feel the same way as you did and feel better after speaking to one of our great counsellors. We appreciate the review and wish you all the best. Credit Canada

Rated 5 out of 5 stars

The councilor was very helpful and…

The councilor was very helpful and understanding.

7 September 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Ellie, thanks for taking the time to provide a review. We are pleased it was helpful for you. Credit Canada

Rated 5 out of 5 stars

Knowledgeable, Kind, and Supportive

Cathy at Credit Canada has been an incredible support to me the past few years. She has a wealth of knowledge and resources, and has been empathetic and nonjudgmental in all our interactions. I highly recommend Credit Canada and especially Cathy.

6 September 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Elisa, thank you so much for your beautiful review. We will let Cathy know how great she did supporting you. Credit Canada

Rated 5 out of 5 stars

Very kind on the phone and helpful

Very kind on the phone and helpful. I really appreciated Cathy.P’s advice and help today.

17 August 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Elizabeth, that you for the review. We are pleased to hear that you had a great phone appointment with Cathy. Sincerely, Credit Canada

Rated 5 out of 5 stars

Cathy friendly and non-judgemental

Cathy was efficient, non-judgemental and friendly. She listened to us, asked good questions, and in the end gave us a few options to consider along with some really good advice. We would highly recommend anyone looking for credit advice to call Credit Canada.

7 August 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Jude, thank you very much for your lovely review. We will let Cathy know how great she did for sure. Credit Canada

Rated 5 out of 5 stars

Cathy was excellent

Cathy was excellent, very thorough and she calmed my anxiety right away, talked me through the process, recommend me an LIT that would further help in my debt situation. I can't say enough good things. If you're struggling to stay afloat in today's economy, there is help and they're only a phone call away.

7 August 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Merc, thank you very much for your review. We are pleased Cathy was able to review your options and find a solution that meets your goals. Credit Canada

Rated 5 out of 5 stars

Cathy plowman agent I was talking to…

Cathy plowman agent I was talking to was extremely knowledgeable about what she was doing explaining everything in detail, She was great help. I would recommend this organization and particularly this agent( Cathy).

30 July 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

We're so glad Cathy was such a great help. Thanks for the recommendation!

Rated 5 out of 5 stars

Excellent Service

I had a great experience. Cathy was helping me a lot to understand the entire process and provided me with the best advice. Prior contacting Credit Canada I had zero knowledge of the process but Cathy explained to me so clearly and patiently everything I needed to know.

Highly recommended. A company that you can trust more than 100%.

CB

30 July 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Thanks for recommending us! We're so glad to hear Cathy was so helpful. We'll make sure she gets your message.

Rated 5 out of 5 stars

Credit Counsellor

As someone who had no prior knowledge of credit/debt programs I was nervous, needless to say that wasn’t necessary because Cathy is absolutely amazing! She explained everything I needed to know about the programs I would be eligible for in great detail and was happy to find a solution that works best for me. I hope future clients are lucky enough to get her as a counsellor. Thank so much Cathy!

27 July 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

We're thrilled to hear that Cathy was able to provide you with some assistance. We think she's amazing too!

Rated 5 out of 5 stars

I've had the pleasure of speaking with…

I've had the pleasure of speaking with Saj and he was very professional and very helpful. I highly recommend

17 June 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Cff, thank you for the wonderful review. We will let Saj know all the nice things you said about him. Credit Canda

Rated 5 out of 5 stars

Life-changing Financial guidance

I am incredibly grateful to have spoken to Doris over the phone. She provided me with a sense of ease and much-needed breathing room when I was drowning in credit card and loan debt. Doris's financial guidance was a game-changer for me.

She got me moving in the right direction by setting up a manageable monthly plan, which allowed me to avoid those overwhelming interest fees and relentless creditors. Thanks to her expertise and support, I now feel hopeful and empowered about my financial future.

If you think there's no way out of your credit dive, think again. Call Doris! I highly recommend her to anyone in need of financial assistance. She truly knows how to turn a seemingly hopeless situation into a path toward financial stability.

RS

20 June 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Rohit, thanks for such a beautiful review. We will for sure pass this on to Doris to hear it for herself. We are so pleased to hear you are now on the right direction with a manageable plan to get out of debt and back into life. Credit Canada

Rated 5 out of 5 stars

Exceptional Service

I had an exceptional experience with Credit Canada. The representative I spoke with was incredibly helpful and did everything possible to assist me. They took a significant amount of pressure off my shoulders by negotiating with all of my creditors, who agreed to allow me to make payments without interest rates. The stress I was feeling before has been replaced with a sense of relief, and now I only have to make one manageable payment. I highly recommend Credit Canada to anyone struggling with debt, as they truly work hard to help people regain financial stability.

13 May 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Ayshan, we are so pleased to hear you had an exceptional experience with us. Helping people is what we do. Credit Canada

Rated 5 out of 5 stars

The right choice

I was reluctant to ask for help because I was embarrassed to tell anyone. But I am so glad I contacted Credit Canada!
Doris listened without judging and took her time to explain the process and program. She helped alleviate my anxiety and stress and encouraged me to reach out if I had any further questions or concerns.

6 July 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Georgina, thank you for the beautiful review. We are so pleased to hear that your anxiety and stress are alleviated now you have spoken with Doris. Take care, Credit Canada

Rated 5 out of 5 stars

So Happy I Called

I had such an amazing experience with Cathy on the phone. I am a 27 year old who has never spoken about money with anyone. I have lost my job and am struggling to find work so I have fallen behind. Cathy helped me with outside resources to get me through this hard time. She let me know about what my option are going to look like with this program once i’m on my feet again. This appointment alleviated a lot of anxiety. She was patient and nonjudgmental when I was emotional. She was friendly. I was so grateful to have gotten her as my representative. If the rest of the staff are as amazing as her, I couldn’t recommend this more! Thank you for all your help. It truly means the world to me.

28 June 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Em, thank you for the beautiful review. We will show this review to Cathy so she knows how great she did helping you through this challenging situation. We wish you all the best, Credit Canada.

Rated 5 out of 5 stars

Great Experience!

my financial situation to build my report, she showed no judgment and was very professional, yet also very friendly. She analyzed my numbers and was able to tell me approximately how long it would take to pay off my debt and what Credit Canada could do for me. Additionally, she provided tips on spending and saving, and offered valuable advice on dealing with the big banks, for which I am really grateful.

19 June 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Lisa, thank you for the lovely review. Our counsellors truly enjoy helping our clients in any way they can. We wish you all the best, Credit Canada.

Rated 5 out of 5 stars

Cathy was absolutely amazing

Cathy was absolutely amazing, respectful, and took some stress off me, I will definitely recommend her to anyone who needs help figuring all their debt out! I was very impressed and she answered every one of my questions I asked her. I'm am so thankful my sister in law sent me the link and I had an appt immediately after I sent the email! I give Cathy 10 stars 🌟 she was fantastic and deserves a raise for her expertise 😉

12 June 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Amanda, thank you for the beautiful review. We will show this review to Cathy so she knows how great she did helping you through this challenging situation. As for the raise, we will see what we can do. We wish you all the best, Credit Canada.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look