Within a blizzard of emails and texts, unknown to me CE set up an account and deducted money from my bank. However when I spotted it and contacted them (which you will not be surprised to hear is extr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve just signed up with them, and the person I spoke to was very helpful. He walked me through the forms and explained everything as we filled them out. I would recommend Credit Engine to anyone who... See more
Company replied
It was straight forward few details and done within about 5 mins 👌🏻 may be even less wasnt watching the clock
Company replied
Company details
Written by the company
Credit Engine was set up to help UK consumers who are struggling to access credit, to understand their credit profile and find credit products that work for them. Whether you have an issue with your credit file you need help with, or want to understand what’s affecting your ability to get credit, we can help. Our team of credit experts are on hand to help you understand what lenders see when making lending decisions. Get a personalised action plan with tips and tasks to help you manage your credit score. With daily updates and 24/7 access to your credit report, you can track your progress towards a healthier credit profile. Try us free for 14 days, membership is £19.99 per month thereafter. You can easily cancel online at any time. If you cancel within your free trial you will not be charged.
Contact info
United Kingdom
- creditengine.co.uk
4.3
Excellent
2K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great services
4 March 2026
Unprompted review
Reply from Credit Engine
Dear Vebaiz,
Thank you for the great 5-star review!
We're delighted to hear that you had a positive experience with our services.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Sinclair,
Thank you for the fantastic 5-star feedback!
We're delighted to hear you find our service "easy and reliable." That's exactly what we aim for!
Kind regards,
The Credit Engine Team
Was a nice experience and the lady was…
Was a nice experience and the lady was very understanding and clear and well spoken i appreciated the time she took to explain everything overall was a lovely telephone call I would recommend this service. 5☆+
3 March 2026
Reply from Credit Engine
Thank you for your wonderful 5-star review!
We are so pleased to hear that you had a nice experience and that the lady you spoke with was clear, understanding, and well-spoken.
Kind regards,
The Credit Engine Team
EDIT - RESOLVED! :D
EDIT - Thought I was scammed but this company did amazing at making sure that I was satisfied and that I wasn’t fraudulently taken advantage of. They took it out of their day to ring me multiple times and then compose an email explaining why I may have been confused and that it was all a simple mistake, they offered me a refund higher than I even expected. Just brilliant, brilliant all around company should feel very safe when using these guys!
2 March 2026
Unprompted review
Reply from Credit Engine
Thank you for your time.
I am pleased that we were able to resolve this matter.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Joel,
That's fantastic to hear!
We're so glad you had a 10 out of 10 experience and got the best.
Kind regards,
The Credit Engine Team
Great experience and service from start…
Great experience and service from start to finish really pleased customer here, would 100% recommend. Xx
19 February 2026
Unprompted review
Reply from Credit Engine
Dear Lesley-Anne,
Thank you so much for your fantastic 5-star review!
We are delighted to hear you had a great experience and were pleased with our service from start to finish.
Kind regards,
The Credit Engine Team
Listened and resolved 😁
27 February 2026
Reply from Credit Engine
Thank you for your fantastic 5-star review!
We're so pleased to hear that we listened and were able to resolve everything for you.
Kind regards,
The Credit Engine Team
Straight forward and very informative
Straight forward and very informative
27 February 2026
Unprompted review
Reply from Credit Engine
Dear Adam,
Thank you so much for your 5-star review!
We're delighted to hear that you found the experience straightforward and informative.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Thank you for taking the time to leave a 4-star review!
We're pleased to hear that you found the cancellation process good and easy.
Kind regards,
The Credit Engine Team
Quick and easy
25 February 2026
Unprompted review
Reply from Credit Engine
Dear Angie,
Thank you for taking the time to share your fantastic feedback!
We're delighted to hear you found our service "Quick and easy." We strive to make the experience as seamless as possible.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Jade,
Thank you for your fantastic 5-star review!
We're delighted to hear we did well for you.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Ty,
Thank you for your fantastic 5-star review!
We're so pleased to hear you received "Brilliant service."
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear David,
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
Amazing there doing there best to help…
Amazing there doing there best to help me
23 February 2026
Unprompted review
Reply from Credit Engine
Dear Charley,
Thank you so much for your 4-star review!
We're glad to hear that our team has been doing their best to help you.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Duda,
Thank you for your fantastic 5-star review!
We're delighted to hear you find the platform great.
Kind regards,
The Credit Engine Team
Great Customer service
A Polite and very understanding lady spoke to me calmly on phone and was really helpful. Also got my issue resolved swiftly.
23 February 2026
Reply from Credit Engine
Dear Newton,
Thank you so much for taking the time to share your 5-star review!
We are delighted to hear that the lady you spoke with was both helpful and calm, and that your issue was resolved swiftly.
Kind regards,
The Credit Engine Team
Very helpful and supportive people at…
Very helpful and supportive people at the end of the phone.
20 February 2026
Reply from Credit Engine
Dear Ian,
Thank you for your fantastic 4-star review!
We're so pleased to hear that you found our team helpful and supportive.
Kind regards,
The Credit Engine Team
My loan got rejected but they offered…
My loan got rejected but they offered to help build my Credit Score
19 February 2026
Unprompted review
Reply from Credit Engine
Dear Eric,
We appreciate your 4-star review.
While we understand the frustration of a loan rejection, we're glad the alternative credit-building offer was valuable.
We aim to help customers achieve financial goals, often starting with credit health.
Kind regards,
The Credit Engine Team
I had an issue with my account and…
I had an issue with my account and called customer service. The gentleman I spoke to was very polite, professional, and extremely helpful. He explained everything clearly and resolved my issue quickly. Thank you for the great support.
20 February 2026
Reply from Credit Engine
Dear Arash,
We're so glad you took the time to share your positive 5-star review!
It's wonderful to hear that the gentleman you spoke with was polite, professional, and quickly resolved your issue. We strive to offer great support, and your feedback is a valuable affirmation.
Kind regards,
The Credit Engine Team
Fantastic service
Although I got rejected for a loan,they offered me loqbox which I accepted and now I can rebuild my credit score
19 February 2026
Unprompted review
Reply from Credit Engine
Thanks for a great 5-star review!
We understand that a loan rejection can be disappointing, but we're thrilled that Loqbox was a suitable alternative to help you on your journey to rebuild your credit score.
We wish you all the best!
Kind regards,
The Credit Engine Team
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