Creditfix Reviews 

44,221
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,704 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, understanding, and professional, often going above and beyond to assist. Many highlight the excellent customer service, noting that agents are polite, friendly, and efficient in resolving queries and explaining complex processes clearly. People appreciate the supportive and reassuring service received throughout their IVA journey, with many feeling their concerns were addressed quickly and effectively. However, some customers also noted issues with the closure process and communication, experiencing significant delays in receiving completion certificates and a lack of correspondence for finance-related matters. A few other people also felt that payments could unexpectedly increase or that additional fees were demanded, sometimes exceeding original debts. Some reviewers were not happy with specific interactions, describing them as unhelpful or even degrading.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, support, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, politeness, and... See more

Service

Reviewers mention positive feedback about service, with many expressing happiness and satisfaction with the... See more

Payment

Consumers generally report positive experiences with payment, often expressing gratitude for the support... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers reporting positive experiences, finding it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue this month which required some explanation. I was lucky enough to speak to an officer called Paul Breslin. Thoroughly understanding, thoughtful and incredibly pleasant. He put my mind a... See more

Company replied

Rated 5 out of 5 stars

I have been on IVA with CreditFix for 3 years now. Any time I had any issues with payments, change of circumstances they were helpful and understanding. I have to give shoutout to Paul Breslin for exp... See more

Company replied

Rated 5 out of 5 stars

Sandhya Nowbuth was extremely helpful today. I had made a couple of calls previously and was just given the run around no one was actually helping with my issue. Sandhya looked at my file listened t... See more

Company replied

Rated 5 out of 5 stars

Nikhilesh communicated in a professional manner explaining why he had phoned me. Nikhilesh informed me that my closer of my IVA was almost completed and gave me information and allowed me time to un... See more

Company replied


Company details

  1. Insolvency service
  2. Credit Counselling Service
  3. Debt relief service

About Creditfix

Written by the company

Creditfix and UK Debt Expert are two of the UK's leading debt help companies. As part of the Creditfix Group they provide confidential support to those in need. Talking about debt isn't always easy, that's why our experts are proud to offer friendly, non-judgemental guidance on all the solutions available to help people make informed decisions for a brighter financial future.

Write off up to 81% of your unsecured debts

We've helped over 185,000 people out of debt and we can help you

How much debt do you have?

£0 - £2,000

£2,000 - £6,000

£6,000 - £20,000

£20,000 +


Contact info

4.9

Excellent

TrustScore 5 out of 5

44k reviews

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No recent history of asking for reviews

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4.9

All reviews

(44,221)

3,381 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SOOVIDHA was very reassuring and polite…

SOOVIDHA was very reassuring and polite on the call, I am having a lot of financial issues with payments and she helped me feel as if I wasn't alone in this and that credit fix will work with me during this time. I am very thankful for your time.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Urtika

I would like to thank urtika from the closure department for helping me so much over the past few months, great efficient service and made everything feel so easy for me.
Thank you again

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Spoke with MANDANEE

Spoke with MANDANEE. She was wonderful and dealt with my concern thoroughly and resolved it in a timely manner. Very happy.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and informative

Many thanks to Vaneesha who took my call today, regarding the closure process. She was really helpful and informative, giving clear advice with next steps.
I highly recommend her professional service.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with the service…

I couldn’t be happier with the service I’ve received from Creditfix . From the very beginning, the whole process was explained clearly and made as straightforward and stress-free as possible. Communication has been excellent throughout—I was always kept informed, any questions I had were answered quickly, and I genuinely felt supported every step of the way. The team have been friendly, professional, and understanding, making what could have been an overwhelming experience feel manageable. I would highly recommend them to anyone considering an IVA.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Haarvin Ramlal

Haarvin Ramlal is absolute clueless, I have no idea how is he working for such a big company like creditfix! I’ve already complaint about him to customer services, I literally can’t open up on here and don’t want him to contact or email me ever again.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

I had quite an important financial…

I had quite an important financial issue which was causing me stress. I spoke with Keshav Mathoorah, who was kind and helpful. Not only resolved my issue, but made me feel calm. I'm not a fan of creditfix as a company, but they hire some very lovely people.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Yuvranee was fantastic

Yuvranee was fantastic on the recent phone call. Walked me through how my account will be the final stages of completion. Thanks Yuvranee again.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

IVA1051720H

I was very impressed with Jayaluxmi who knew my case and was very helpful and understanding
demonstrated good interpersonal skills

31 July 2026
Unprompted review
Rated 5 out of 5 stars

We are extremely pleased that our IVA…

We are extremely pleased that our IVA has now been successfully completed. We would like to express our sincere gratitude to all the staff for their professionalism, support, and consideration throughout the entire process. Every time we contacted the team, they were courteous, understanding, and always willing to assist us. Their guidance and dedication have been greatly appreciated, and we are very grateful for all the help we have received. We would not hesitate to recommend your services to others.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service Throughout My IVA Journey

⭐⭐⭐⭐⭐ Excellent Service Throughout My IVA Journey

I have successfully completed my IVA payments and want to sincerely thank the team for their excellent support throughout.

Special thanks to Callum Campbell and Ishitah Jeebun, who were professional, patient, and helpful. They clearly explained the IVA closure process, what to expect over the coming months, and the steps to receive my Completion Certificate, giving me confidence and peace of mind at this milestone.

The service was courteous, prompt, and reassuring. After several years of commitment, completing my IVA feels great, and their guidance made the final stage much less stressful.

I would highly recommend CREDITFIX to anyone considering or currently in an IVA. Thank you again to Callum Campbell, Ishitah Jeebun, and the team for their support.

30 July 2026
Unprompted review

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