Credit One Bank Reviews 

1,388
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 715 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the straightforward user experience, noting the ease of card activation and setup. Reviewers frequently highlight the quick delivery of their cards and find the service beneficial for building or rebuilding their credit. However, some people mentioned unexpected annual fees charged immediately upon activation. A number of customers also reported difficulties with customer service, describing it as unhelpful or inefficient. Additionally, some users experienced issues with slow payment processing and card functionality.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with some expressing satisfaction with receiving credit... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting positive... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process of getting and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising excellent service, fast... See more

Product

Clients share positive opinions on the product, with many expressing satisfaction with their new credit cards... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was disappointed in the fact I was charged my annual fee of $75 the second I activated my account. I was unaware that would be charges immediately taking a 1/3 of my credit limit. You figure your an... See more

Rated 4 out of 5 stars

It's got a high apr and a pretty hefty annual fee, but it's helping me rebuild my credit. That alone is priceless. I learned the hard way how difficult it is to climb out of debt once you're in it...... See more

Rated 3 out of 5 stars

It’s really way too early to give an honest review, which is why I only have it three stars - asking for a review this early makes a statement also, no?

Rated 3 out of 5 stars

I had a problem getting my card. It would not accept my information so I went to my bank and after discussions with you we finally got it straightened out.


Company details

  1. Bank
  2. Financial advisor
  3. Non-bank financial service

Information provided by various external sources

Credit One Bank is one of America's leading credit card issuers, serving over 7 million card members nationwide. We are committed to providing credit card products that offer more value through cash back rewards and free online monthly credit score tra...


Contact info

3.5

Average

TrustScore 3.5 out of 5

1k reviews

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No history of asking for reviews

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3.5

All reviews

(1,388)

758 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible company

Horrible company. Take advantage of people trying to re-establish credit. It will take hours of your life navigating the crazy uninformed rules they suddenly change, There is no American call center only foreign and they are very hard to understand. Go to a credit union to to build your credit You wll regret using these people.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!!

They don't allow autopay, so this is how they get you with fees. I pay my credit cards off every month but i hadn't used this card in months an a yearly fee went on i didn't know about - I paid it and the late fee and then the customer servive agent didn't speak english and got confused and when I called to set up auto pay she said she closed the account as they have no auto pay - she barely spoke english and I had a horrid time understanding her - plus I never asked to close my account - I literally pay the bill off every month but it was such a nightmare I decided to just keep the account closed. I called back and got someone who spoke English, and she said the previous agent had closed the account and then asked if I wanted to reopen it - I didnt want the hassle - I hadn't used the card for 7 months and always pay it off on time so I am not their ideal client anyway - they only m ake money on people that don't pay their bills because of the interest.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Credit 1 Bank American Express Credit Card scam

I have a Credit 1 Bank American Express credit card. It has a $10k available limit. I've tried 3 different times over the past few months with 3 different merchants to use this card, once for $1997, once for $1333 and yesterday for $665. It has always been blocked.

This last time I spent over 4 hours, yesterday and today, on the phone with their customer service trying to get the card unblocked, not counting the time I waited for a return call they promised but never happened. I would explain everything, then they transfer me to someone else where I explain everything all over again. Each time I spoke with someone they had a different excuse why my card was not working.

At this point I think their $10k credit card is a scam to somehow make their available credit profile look better than it is.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I want to thank Almighty God and Credit One

I want to thank Almighty God, His Son Jesus and I want to thank you Credit One for blessing me with a credit card. I thank Almighty God for helping me to be wise and responsible.I pray Almighty God blesses Credit One, as you have blessed His child. Thank you. In the presence of Almighty God.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Credit one is not a honest company

Credit one is not a honest company. They lied to credit bureaus. When my friend applied for that credit card, she used it every month. She decided to close her account. She got emails with payment due dates. But the emails stopped. She didn’t know if she had to pay or not. She got a letter from credit collectors. She told them that she haven’t gotten the emails. Credit one claimed that they sent emails to her. We checked with our internet company. They said that the emails stopped in 2016. Then credit one hired the lawyer firm to sue my friend. We wrote the letter to the firm with proof. They decided to drop the case with credit one. Then in 2020, the small claims court sent a letter to my friend. She called them. They told her to show up. But it was last minute! She is deaf. Credit one took advantage! And she got my brother as her lawyer. We sued credit one.

13 August 2025
Unprompted review
Rated 1 out of 5 stars

One of the worst financial services on…

One of the worst financial services on this planet with my experience in USA, Canada , Australia, and few other places in the globe .
This company’ has no easy way to contact a live agent !
After we pay, monthly payments with an extra $ 4.95 “ extra payment” on top of the amount we pay on well before stipulated pacific time , they still show even on the following day
“ processing” after taking money from my bank account.

I advise any one not to get their credit card which also at an exorbitant fee , compared to the amount of credit they give ; this they never revealed simply in advance in simple English or thru the live person ! This’s actually about 1: 2.5 times higher!
I think call centre staff can be approached, only by selecting on their “ Credit One “ App reaching the menu’s “ lost card” !

Also, the call centre staff , if you succeed getting them, are in a foreign country as on all occasions you get someone with an Asian accent !
This company must be avoided by any means no matter what your credit score is becoz by dealing with them, your credit score will definitely be THE WORST!
Keith Rod LA, CA

13 June 2026
Unprompted review

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