Unscrupulous company who will do anything to keep your money. I had a 14 day free trial due to end at midday on a Tuesday, got charged $449 at 4am on the Tuesday, cancelled the subscription at 6am... See more
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See what reviewers are saying
Our company uses CreditorWatch over 5 sites moitoring around 2000 ABN's. The information provided via reports when opening accounts and alerts has enabled us to keep our Bad Debt level very low. We a... See more
Company replied
We became Creditor Watch members because we were having great difficulty with some clients not paying their invoices in time. It has definitely helped our cashflow. The debtor management software is e... See more
Company replied
Yes they will allow their customers who are committing fraud to post a default against you even when the Courts determine there was no default. I do hope the folk at creditor watch will be investigate... See more
Company replied
Company details
- Credit bureau
- Business-to-Business service
- Credit reporting agency
- Information Services
- Non-bank financial service
- Software company
About CreditorWatch
Written by the company
Protect your business from bad debt
CreditorWatch set out to empower Australian businesses to trade confidently with their customers.
Today, we’re Australia’s most preferred commercial credit bureau. We provide businesses access to unique data through solutions covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.
Protect your business from bad debt
Written by the company
- Empower your decision making
- Make informed, AI-powered, credit decisions using our comprehensive reports and predictive data. Understand your level of risk and know who you’re dealing with.
- Onboard quickly, trade confidently
- Use our industry-leading, AI-powered, credit risk insights to efficiently onboard your customers with speed and confidence, ensuring a smooth transition into your business.
- Streamline your collections process
- Transform your account receivable process and reduce outstanding invoices by up to 30%. Eliminate the stress of chasing late payments with CreditorWatch Collect solution.
Contact info
Sydney, Australia
- creditorwatch.com.au
3.2
Average
102 reviews
Replied to 71% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Enables you to review potential clients…
Enables you to review potential clients and not entering a problem account - without any knowledge - also reviews existing clients to see why they are slowing down payments - are there problems - all done in an easy to access platform - has saved us $$$$ by not taking on risky accounts
9 November 2024
Reply from CreditorWatch
Hi Lemi,
Thanks so much for your positive review!
It's great to hear you have found great use in our various tools including our RiskScore, alerts and payment rating data to give you valuable insight into your customers.
We're always here to assist and appreciate you taking the time to leave a review.
Thank you
Team CreditorWatch
Frequent daily emails alerting us of…
Frequent daily emails alerting us of potential risk.
Requested credit reports on one page just right.
9 January 2025
Reply from CreditorWatch
Hi Paul,
Thanks so much for your positive review!
We're so glad to hear you have found our alert functionality useful, as well as an appreciation for the data and design of our credit report!
We take great pride in the up to date data we offer our customers through these tools.
We're always here to assist and appreciate you taking the time to leave a review.
Thank you
Team CreditorWatch
Missing Judgments
Knowing that actual court judgments for payment default we sent to creditor watch aren’t recorded. They don’t detrimentally affect a company’s credit score and that makes the credit scores given misleading. This missing information will cost people a lot of money in the long run.
9 January 2024
Reply from CreditorWatch
Hi Gavin,
Thank you for sharing your feedback.
At CreditorWatch, we work with courts across Australia to include judgment data in our reports. The availability of this information depends on the individual reporting practices of each court, and we ensure that any data provided is accurately reflected in a company’s profile.
Our credit score model incorporates a variety of factors, including tradeline behaviour and traditional risk factors such as payment defaults, to deliver a comprehensive risk assessment. Additionally, when court judgment data is shared, it is included in a company’s profile to provide further insights and transparency.
We’re committed to helping our customers make informed decisions and continuously strive to provide the most reliable and detailed data possible. If you’d like to discuss this further or have any other questions, please don’t hesitate to reach out to our support team.
Thank you
Team CreditorWatch
Too Expensive
I've been a subscriber since the beginning. I got a shock when the business was later sold - the new owner increased prices by 400%
I have a small business and whilst the information provided by Creditor watch is important and useful it isn't worth the high fees to me (it may be worth it to bigger businesses). In summary I don't think your current offerings accommodate the needs of small businesses. I have continued with my subscription at after negotiating a lower rate, but I still consider that it is too expensive and shall monitor it closely.
9 January 2024
Reply from CreditorWatch
Hi Graham,
Thank you for taking time to leave feedback here.
We greatly appreciate you joining us as a CreditorWatch customer since 2015. Our plans have changed numerous times over the years to reflect increases in value and data quality that we offer our customers.
While we appreciate these changes may not have been as valuable to your small business, we are glad to hear you still find great utility in using our platform and its various new tools and resources.
We are confident that we are still offering you a highly competitive plan that still gives you great value in the current market.
Please feel free to reach out to our support team to discuss any further questions or feedback you may have.
Thank you
Team CreditorWatch
Quick and easy way to check companies…
Quick and easy way to check companies credit standing. Pages are well thought out. The only thing I would prefer is the Default section. It does not show a history of previous defaults, nor is there a notification that a default has been settled.
9 January 2025
Reply from CreditorWatch
Hi Zoran,
Thank you for your review and valuable feedback! We're delighted to hear that you find our platform quick and easy to use, and that the layout of our pages meets your needs.
Regarding the default section on credit files, we understand the importance of having a clear and detailed view of defaults. Defaults remain on file for a maximum of five years, after which they are automatically removed in compliance with reporting standards. Unfortunately, this means we’re unable to display removed defaults or provide a history of past defaults once they’ve been cleared.
That said, your suggestion about including notifications for settled defaults is a great idea, and I’ll pass this on to our development team for consideration in future updates. If you have any other feedback or questions, our support team is always here to assist.
Thank you
Team CreditorWatch
I love having the security of Creditor…
I love having the security of Creditor Watch. In times where extending credit is a massive risk you can check with Creditor Watch to help with the decision to extend credit or indeed chase an account a bit harder.
9 January 2025
Reply from CreditorWatch
Hi Lisa,
Thank you for sharing such positive feedback!
We're delighted to hear that CreditorWatch provides you with the security and confidence needed when making important credit decisions.
It's great to know our tools help you assess credit risks and take proactive steps in managing accounts.
Your trust and support truly mean the world to us!
Thank you
Team CreditorWatch
Reply from CreditorWatch
Hi Ray,
We're so glad to hear you have found utilising our various tools and resources useful when onboarding new clients.
We're always here to assist and appreciate you taking the time to leave a review.
Thank you
Team CreditorWatch
Since the structure has changed we no…
Since the structure has changed we no longer have access to some of the functions we relied upon. As a small business the ability to invest is limited.
9 January 2025
Reply from CreditorWatch
Hi Megan,
Thank you for providing feedback here.
Please feel free to reach out to us separately to discuss how we can improve your overall experience going forward.
Thank you
Team CreditorWatch
Reply from CreditorWatch
Hi Susan,
Thank you for taking time to leave feedback.
We are dedicated to offering our customers high value data and insights at a variety of price points to ensure we maximise the value we provide our subscribed customers.
Please feel free to reach out to our support team to discuss additional features we may be able to inform you about to help you gain additional utility from your subscription.
Thank you
Team CreditorWatch
Focus On Money not Value
Creditor Watch used to allow us to credit check ABN's before transacting, adding them to a watch list and recall previously generated reports.
Since they've started a new monetisation campaign about 2 years ago, we found:
No access to reports - if you run one, navigate away and go to check it again, it burns another credit
Drastic drops in our plan utlility - they hard capped how many businesses we could monitor
Increase credit prices - to run a check we need to buy a credit, and the credit unit price went up
Someone there, to get our attention for a commercial reengagement, simply locked our accounts out until we reached out. Not a great customer experience.
Edit: Regarding looking at credit reports on the same day they are generated, if Creditorwatch is not refreshing the data, the only reason to have this expiry date is again monetisation. Previously it would only burn a credit if the data was updated to reflect a new status, with the monitoring service providing advisements of downgrading without having to fetch a full report (and thus using a credit). So essentially, they devalued their product and the utility we had.
9 January 2025
Reply from CreditorWatch
Hi there,
Thank you for being a valued customer of CreditorWatch since 2017.
We're sorry to hear that the recent adjustments to your plan and our services have not met your expectations here.
Our plans have changed numerous times over the years to reflect increases in value and data quality that we offer our customers.
With regards to the credit reports, so long as you are using the same user, you can access the same report in the same day without using up an additional credit here.
If you have any further questions or concerns feel free to reach out to our team here.
Thank you
Team CreditorWatch
Not a good experience with…
Not a great experiene when renewing our plan, extremely steep increase in price and no better plan.
14 February 2024
Reply from CreditorWatch
Hi Daniel,
We’re sorry to hear that your experience with us hasn’t met your expectations.
After reviewing your account, I noticed there are several features you might not be fully utilising.
Please feel free to reach out so we can assist you in getting the most out of your plan. We’re here to help!
Thank you
Team CreditorWatch
Accuracy & timeliness
Accuracy & timeliness.
The information is both accurate and timely, such that we place significant importance to it.
And watch our debtor list closely.
9 January 2025
Reply from CreditorWatch
Hi Neil,
We're so glad to hear you have found value in your CreditorWatch account.
We put great pride into providing the most relevant and valuable data to our users and altering them of any changes to their monitored customers.
We're always here to assist and appreciate you taking the time to leave a review.
Thank you
Team CreditorWatch
Platform is good but support provide is…
Platform is good but support provide is average and I am yet to have confidence in the data provided
8 January 2025
Reply from CreditorWatch
Hi Robert,
Thank you for taking the time to leave us your feedback.
We appreciate your support for our platform and hope your future interactions with our service team exceed your expectations.
Thank you
Team CreditorWatch
User friendly and efficient credit services
User friendly and efficient services to check and monitor credit
20 June 2024
Reply from CreditorWatch
Hi Tracey,
Thanks for taking the time to leave us a positive review!
We're glad to hear you find our platform user-friendly and benefit from our monitoring feature.
Thank you
Team CreditorWatch
Reply from CreditorWatch
Hi Julie,
Thanks for taking the time to leave a review.
We're thrilled you find our site easy to use!
Thank you
Team CreditorWatch
Credit watch is a great resource
Credit watch is a great resource, we use this to check credit applications and payment histories prior to approving a credit account with new customers.
We get automated warnings if a credit score changes with existing clients - very valuable resource with great customer service.
7 January 2025
Reply from CreditorWatch
Hi Pepi,
We're so glad to hear you have found utilising our various tools and resources beneficial when credit checking your customers.
Our alerts are certainly popular among our users so we're glad you've benefitted for using those too.
We're always here to assist and appreciate you taking the time to leave a review.
Thank you
Team CreditorWatch
Reply from CreditorWatch
Hi Paula,
We're so glad to hear you had a great experience with our product.
It's wonderful to know our service team made a positive impression as well.
We're always here to assist and appreciate you taking the time to leave a review.
Thank you
Team CreditorWatch
Reply from CreditorWatch
Hi Vijay,
Thank you for leaving this 5-star review! We’re thrilled to hear you’re having a great experience with us!
Thank you
Team CreditorWatch
Horrible
Horrible
Deframing businesses
We have a settled matter from 3 years ago and nothing can be done to remove it
6 January 2025
Reply from CreditorWatch
Hi Ku,
We're very sorry to hear about your experience. We’d appreciate it if you could provide us with some more detail so we can better understand what happened.
Please send us a DM with your CreditorWatch ID or ABN so that a member of our team can contact you.
Thank you
Team CreditorWatch
Its just an algorithm!
Several of the customers that I check on are extremely bad payers - yet they have high credit ratings. Others are great payers - yet they have low credit ratings. It seems that CreditorWatch receives data from people who have no real day to day contact with the businesses that they generate ratings for.
6 January 2025
Reply from CreditorWatch
Hi Glen,
Thank you for sharing your feedback.
Our credit ratings are powered by a sophisticated algorithm that leverages a diverse range of data sources, including tradeline behaviour, business demographic risk factors, and traditional credit risk indicators. This comprehensive approach ensures our ratings provide a well-rounded view of a business’s creditworthiness.
To maintain accuracy, we regularly update the RiskScore algorithm with new data, technologies, and insights.
We’re dedicated to equipping our customers with the tools and information needed to make confident decisions. If you have any specific concerns or would like assistance interpreting credit ratings, please feel free to reach out to us.
Thank you
Team CreditorWatch
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