Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all their service to customers is great interms of communication Secondly they are there to help you anytime you are in need is 2nd time I have applied for loan they never refused me or t... See more
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If you are trusted to pay your loans back regularly, this is the best financial institution to borrow money from. Very low interest rates and great customer support. As long as you keep up with your... See more
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I’ve had a relationship with the SOUTHWARK branch for a number of years now. Gone through some traumatic experience and I could only turn to these guys. One thing I will say is, I think... See more
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Company details
- #10 of 50 best companies in Bank
- #2 of 5 best companies in Credit union
Written by the company
Savings and loans at the heart of the community with London Mutual Credit Union. We serve Lambeth, Southwark, Camden and Westminster, and members of the UK armed forces. Since 1982.
Contact info
4 Heaton Road, SE15 3TH, London, United Kingdom
- 020 3773 1751
- feedback@creditunion.co.uk
- creditunion.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very efficient process with…
A very efficient process with continuous communication from an organisation that actually helps you.
9 June 2025
Reply from London Mutual Credit Union
Dear Daniel,
Thank you for the great feedback! We're so pleased to hear you found the process efficient and supportive—it's exactly what we aim for.
Best Wishes,
London Mutual
In the past 15-years with them..they…
In the past 15-years with them..they Treats me as Never missed a payments....them knows I'm Deaf.. thanks samuel
9 June 2025
Reply from London Mutual Credit Union
Dear Samuel,
Thank you for your continued trust over the past 15 years. We’re proud to support you and always aim to provide respectful, understanding service.
Best Wishes,
London Mutual
It was ok had abit of a problem but…
It was ok had abit of a problem but then one woman (can't remember her name) sorted the whole thing out for me within a hour so she was great
10 June 2025
Reply from London Mutual Credit Union
Dear Emma,
Thanks for your feedback! We're sorry for the initial issue, but glad to hear one of our team members was able to resolve it quickly. We appreciate your feedback!
Best Wishes,
London Mutual
Being valued as a member of LMCU.
Being valued and the loan considerations as a member of LMCU that what matters not by being a poor credit. Thank you indeed Havva for on time updates and compliance!
11 June 2025
Unprompted review
Reply from London Mutual Credit Union
Dear Frank,
Thank you for your thoughtful review! We're glad you feel valued as a member, and we’ll be sure to pass your thanks on to Havva for her great support and communication.
Best Wishes,
London Mutual
The LMCU EXCELLENT STANDARDS…
I rated the London Mutual Credit Union five star because having been associated with them for several years, I can confirm that they have grown tremendously. They have become very efficient in operations including attending to customer concerns very promptly. I can also add that they now easily operate just like the regular high street banks. Do keep it up.
9 June 2025
Reply from London Mutual Credit Union
Dear Eugenia,
Thank you so much for your kind words and continued support over the years! We're delighted to hear that you've seen our growth and improvements firsthand. Providing efficient service and being responsive to our members’ needs is at the heart of what we do. Your feedback means a lot—thank you for being part of our journey!
Best Wishes,
London Mutual
Great service
I’ve been a customer of London credit mutual for a while and every time that I’ve needed a loan they’ve always delivered in a really good timeframe. I’ve recommend them to my friends and family who couldn’t believe what fantastic service they provide.
10 June 2025
Reply from London Mutual Credit Union
Dear Anna,
Thank you for your wonderful review and for recommending us to your friends and family! We're so pleased to hear that you've had consistently positive experiences with our loan services.
Best Wishes,
London Mutual
Customer service is brilliant
Customer service is brilliant. Very quick at responding to emails, helpful and efficient. Havva always deals with my queries and is always very helpful.
10 June 2025
Unprompted review
Reply from London Mutual Credit Union
Dear Sam,
Thank you for your kind words! We're thrilled to hear you’ve had such a positive experience with our customer service. We'll be sure to pass your lovely feedback on to Havva—she’ll really appreciate it!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Patricia,
Thank you for your kind words! We're glad you found the process clear and quick. We appreciate your feedback!
Best Wishes,
London Mutual
Always a great service
4 June 2025
Reply from London Mutual Credit Union
Dear Camilla,
We are happy to hear you are satisfied with the service and continue to strive to ensure we provide excellent service to our customers. Your comments and feedback have been noted and will be used to continue to improve our services.
Kind Regards,
London Mutual
Very quick and efficient
Very quick and efficient. Definitely a hassle free way of getting some much needed cash. Thank you London mutual
28 May 2025
Reply from London Mutual Credit Union
Dear Connor,
Thank you for your kind words! We're glad to hear you had a quick and hassle-free experience with London Mutual. We're always here to help when you need us.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Aminata,
We are happy to hear you are satisfied with the service and continue to strive to ensure we provide excellent service to our customers. Your comments and feedback have been noted and will be used to continue to improve our services.
Kind Regards,
London Mutual
Reply from London Mutual Credit Union
Dear Jay,
Thank you for your feedback! We're glad to hear that you found our loan services helpful.
Best Wishes,
London Mutual
You guys were a great help and really…
You guys were a great help and really helped me throughout the process. Everything was quick on response and answered everything I needed to know. Very good team
3 June 2025
Unprompted review
Reply from London Mutual Credit Union
Dear Chris,
Thank you for your kind feedback! We’re glad our team could help you throughout the process and answer all your questions quickly. If you have any further questions or require assistance, please don't hesitate to contact us.
Best Wishes,
London Mutual
Very good rate
30 May 2025
Reply from London Mutual Credit Union
Dear Nasrullah,
Thank you for your feedback! We're glad you found our rates good. If you have any questions, then please do not hesitate to get in touch.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Toyin,
We are very happy with your 5* review and that we have delivered more than you have expected. Thank you for banking with us.
Best Wishes,
London Mutual
Fantastic service from them today I’ll…
Fantastic service from them today I’ll always bank with them
30 May 2025
Reply from London Mutual Credit Union
Dear Abdulwahilee,
Thank you for your kind words! We’re glad you had a great experience with us. Please get in touch if you have any questions.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear S Walker,
We are happy to hear that you like saving when you are repaying the loan. It's a really great tool and it encourages members to save without any hustle. For any more feedback please do not hesitate to email feedback@creditunion.co.uk.
Kind Regards,
London Mutual
Am so happy with the outcome of my loan…
Am so happy with the outcome of my loan and the best of it all, Quick response from the Team makes me happy. Thanks for the team work.
29 May 2025
Reply from London Mutual Credit Union
Dear Modupe,
Thank you for your kind words! We're so glad to hear you're happy with your loan outcome and our team's quick response. If there's anything else you need, feel free to get in touch!
Best Wishes,
London Mutual
Very dedicated and quick in service…
Very dedicated and quick in service delivery. Pleasant experience indeed.
29 May 2025
Reply from London Mutual Credit Union
Dear Emeka,
Thank you for your kind feedback! We're glad to hear you had a pleasant experience and that our service was quick and dedicated.
Best Wishes,
London Mutual
Efficient Service
My experience with the LMCU was positive. I appreciate the thorough check / processing procedures before the decision was made that my application was successful. The communication throughout was respectful and positive. LMCU is an effective and efficient provider. Five stars 🌟
29 May 2025
Reply from London Mutual Credit Union
Dear Halima,
Thank you for the great review! We're delighted to hear that you appreciated our thorough and respectful approach, and that you found our service effective and efficient. We're always here to help!
Best Wishes,
London Mutual
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