Credit Wellness Reviews 

10,709
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,961 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and customer service agents for being exceptionally helpful, patient, and knowledgeable during every call. Consumers find the overall service and user experience smooth, transparent, and truly reassuring when navigating complex credit profiles. Many people emphasize that representatives take the time to answer questions thoroughly and provide clear guidance throughout the process. Though some reviewers were not happy with initial expectations, communication hurdles, or billing details, the majority of clients remain highly satisfied. A few individuals experienced unmet expectations during consultations, difficulties reaching support teams promptly, or unexpected charges on their accounts.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently praised for being exceptionally... See more

Customer service

Consumers find customer service to be positive, frequently praising representatives for being patient,... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with the professional support... See more

User experience

Customers felt high satisfaction regarding their user experience, highlighting how representatives walked... See more

Payment

Clients share ambiguous opinions on payment, with some consumers expressing excitement about credit progress... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Archie G. was a great representative for this company. He was very thorough in how he explained everything to me. He kept asking me if I had questions. He went over every detail step by step and I app... See more

Rated 5 out of 5 stars

I spoke and worked with both Amar & Edward P. regarding negative input on my credit report and an unexplained charge I had on my file. I am looking forward to having these negative items removed fr... See more

Rated 5 out of 5 stars

I had an amazing conversation and interaction with Matthew M. while trying to get my account sorted! He was very knowledgeable and friendly while getting me to where I wanted to be after the call! (GR... See more

Rated 5 out of 5 stars

AMMIR WAS AWESOME HELPFUL KNOWLEDGABLE HE PROVIDED EVERYTHING THAT I NEEDED AND WANTED AND VERY PROFESSIONAL HE NEEDS TO RECEIVE A RAISE


Company details

  1. Information Services

Written by the company

We help people understand and monitor their credit. Provide assistance in ensuring their reports are accurate and give them the tools they need to build strong credit profiles.


Contact info

4.9

Excellent

TrustScore 5 out of 5

11k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(10,709)

1,963 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tokoni O has to be the best in the…

Tokoni O has to be the best in the business. She was amazing with all the help and insight that she gave me. It’s as if she really cared about her job and assisting me with my credit problems. I most definitely would recommend this company because of her. Thanks

24 August 2026
Unprompted review
Rated 5 out of 5 stars

For 😊 me EVERYTHING!!!

For 😊 me EVERYTHING!!!
Esther is the Best, she took her time and explained everything until I fully understood.
She is kind with a lovely personality and Great at her Job!!!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Adam E

Adam E. Was very excellent. Able to answer all of my questions and concerns and was personable. Thank you Adam.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Brian was so thorough about what was…

Brian was so thorough about what was impacting my credit scores and went over all of my accounts in detail and noted all the discrepancies listed on my reports. I had no problem signing up for the services after Brian went through everything negatively impacting it. Definitely worth the money spent for future peace of mind

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Thankful

Bryan p great guy. Really patient took care of business also made my day better. Definitely will tell family and friends about this experience. Thanks alot

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Wisdom R

Wisdom R: Helped me out a lot. I called before and someone messed me up, signed me up with something different and they kept on taking my money. But when I called again wisdom was able to help me and fix it and he was so patient with me and my baby. So thank you so much Wisdom God bless you…….

20 August 2026
Unprompted review
Rated 5 out of 5 stars

I don’t recall the man’s name that…

I don’t recall the man’s name that helped me today, but I needed his assistance in getting a dispute issue resolved urgently so that I can get moved. My case presented a few obstacles. He was very patient, knowledgeable and understanding. Making the process and experience both manageable and painless for me the, customer. He is great at what he does. In a world where costumer service has gone to hell, he’s a saint lol. Thanks again, I really appreciate it.

20 August 2026
Unprompted review

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