10/10 no notes. This is some of the best customer service I have ever experienced, Matthew G. and Paul T. were quick to respond to my concerns and get everything updated quickly so that my gaming g... See more
Company replied
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Review summary
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Reviews shaping this summary
Aaron at their support is simply incredible. We run a dedicated, custom box and despite Aaron and the support team not being obliged to help us with the issue we had created on our box, he did witho... See more
Tried a couple different server hosting companies. CreeperHost was the best option out of all of them. They've become my default for modded Minecraft servers at this point. Their website navigation co... See more
Great server hosting platform. The servers run well (despite putting them through some pretty intensive experiences) and the customer service is honestly amazing, especially for a hosting platform as... See more
Company replied
Company details
- #105 of 153 best companies in Gaming services
Written by the company
CreeperHost offers top-notch VPS game server hosting with full root access, unlimited customization, and no player slot limits. Our friendly team is dedicated to providing exceptional support. Perfect for gamers of all ages, whether you're a casual player or a dedicated server admin.
Contact info
3, The George Shopping Centre, NG31 6LH, Grantham, United Kingdom
- help@creeper.host
- creeperhost.net
4.5
Excellent
188 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy server hosting
Easy enough to set up a server! Great UI and very affordable prices. Have yet to find a single problem actualy!
27 January 2026
Unprompted review
Reply from CreeperHost
We will take that win 😄
Really glad to hear everything has been smooth so far. We spend a lot of time obsessing over the little things so setting up a server feels easy rather than like a boss fight.
Friendly and helpful staff.
Very simple user interface, amazing staff support (main reason i'm continuing my subscription)
Pricing could be more competitive and the website itself (not actual server) can sometimes run slow.
29 December 2025
Unprompted review
Reply from CreeperHost
Thanks for the kind words about the team. Hearing that our support is the main reason you continue with us is exactly what we aim for, alongside running game servers on high-end hardware that prioritises stability and performance.
You are also right to mention the website and control panel performance. Around the time of this review, two backend issues happened to overlap. One was a brief hardware fault within our Kubernetes cluster, during which we temporarily scaled back some non-essential services to keep everything running smoothly.
The other was during the rollout of SaveGuard, a zero-cost feature we have added across all games that keeps automatic hourly snapshots of save game data. During that rollout we identified an unexpected request pattern that caused intermittent backend load. Our monitoring picked it up and we investigated and resolved it as quickly as possible.
This only affected website and control panel responsiveness. Game servers themselves were not impacted and continued running normally.
Everything has since been stabilised, SaveGuard is running as intended, and additional safeguards are now in place to prevent similar behaviour going forward.
Thanks again for the balanced feedback and for sticking with CreeperHost.
Extremely fast response time and solves…
Extremely fast response time and solves problems efficiency.
14 January 2026
Unprompted review
Reply from CreeperHost
Fast replies, problems solved, happy days 😄
Really glad that was your experience. That is exactly how we try to run things.
Thanks for choosing CreeperHost.
Definitely recommend them
Tried a couple different server hosting companies. CreeperHost was the best option out of all of them. They've become my default for modded Minecraft servers at this point. Their website navigation could use a little work, but fair price and great customer service
2 January 2026
Aaron and the support team are simply amazing!
Aaron at their support is simply incredible. We run a dedicated, custom box and despite Aaron and the support team not being obliged to help us with the issue we had created on our box, he did without judgement and with haste. Incredible team and great company who clearly care more about their customers than profit!
I was considering switching a few days ago to find a cheaper provider but Aaron has ensured I will remain a life-long customer of their servers for any projects I am undertaking.
18 December 2025
Unprompted review
They lost my data in their cold…
They lost my data in their cold storage. To be fair, they did refund me for the cost of storing my data.
7 December 2025
Reply from CreeperHost
Thank you for your review. I am sorry for the trouble you experienced.
Earlier this year, we retired the option to request the old cold storage system, although the backend for it was still running for older services. Your service went through one of the last remaining places where that option was still visible. The request was accepted, but it did not complete or record your server’s identifier in our cold storage database, so the system did not notify us that the job had failed.
When your service ended on 19 August 2025, our newer backup system sent you an email containing a world download link. This link remained available until 17 November 2025. This newer system no longer requires any customer action and automatically provides a copy of your world with a 90-day download window. It was designed specifically to avoid the kinds of problems that the legacy system could occasionally cause.
Because the cold storage request did not complete and the server identifier was never recorded, and because the DNS entry was later replaced when a new service with the same name was created, we were not able to trace your old server back to any stored data, even within our own internal backups.
We refunded the cold storage charge, but I would welcome the chance to offer a more complete resolution. If you contact us through your support ticket or via help@creeper.host, I will handle this personally.
Thank you again for raising this.
setting up vintage story was easy
setting up vintage story was easy, installing mods from the menu is amazing (tho some UI to indicate a mod's installing/installed would be great), and the possibility to give permissions to others is super helpful
6 December 2025
Reply from CreeperHost
Thank you for the lovely review. We are really glad to hear that setting up Vintage Story and installing mods felt easy.
Your point about clearer UI feedback for mod installs is very helpful.
Great to hear the permissions system helped too. Thanks again for choosing CreeperHost.
Very good and fast support.
30 November 2025
Unprompted review
Reply from CreeperHost
Thank you for taking the time to leave a review. We really appreciate the kind words. Fast and friendly support is something we work hard on every day, so it is great to hear that it shows.
Customer Service is amazing! 10/10
The servers are super stable and fast. Customer service through MineTogether is AMAZING. Any problems I get a quick response and a quick solution. Would highly recommend
28 November 2025
Unprompted review
Reply from CreeperHost
Thank you for the fantastic feedback. We are very happy to hear that your server has been stable and that MineTogether support has been helpful. The team always tries to respond quickly and it means a lot to see that recognised.
Really fast and easy to set up a…
Really fast and easy to set up a server. 100% uptime and performant server. Price could be a little more competitive
3 November 2025
Reply from CreeperHost
We are glad to hear that your server was quick to set up and that the performance and uptime have been solid for you.
We appreciate the note about pricing. We run a very broad range of hardware tiers, and we recently introduced a lower-cost Eco range for customers who prefer something more budget-friendly. It may be worth a look if you ever need another server.
Efficient/Helpful
I had Matthew G helping me today. He was very quick to answer and was able to fix all my problems efficiently. Compared to other server hosts i've used in the past this one has already become my favorite just from how easy it was to receive help.
2 November 2025
Unprompted review
Reply from CreeperHost
We are very glad to hear that Matthew was able to help you so quickly and clearly. We will make sure he sees your feedback. It is great to know that the experience stands out compared to other hosts you have used.
Great response time and quick to solve…
Great response time and quick to solve my issues. Very friendly and effective support
20 October 2025
Unprompted review
Reply from CreeperHost
Thank you for sharing your experience. We are pleased to hear that our response time and support team were able to solve your issue quickly. Friendly and effective help is exactly what we aim for.
Long-Time User, Since 2014
Best hosting company I've ever used. First time ever was back in 2014, been using them on-and-off ever since, whenever I need a server.
15 June 2025
Unprompted review
Reply from CreeperHost
Thank you for being with us for so many years and for taking the time to write such a kind review. It really means a lot to the whole team. We are proud to have supported your servers since 2014 and we appreciate you continuing to return to us whenever you need a host.
Thank you for being part of our community.
Not trustworthy
You had Sydney Australia available for my server, but put me on Auckland. Sydney is also not an option to transfer, now customer support is ignoring me. Extremely poor business, enjoy the next 2 months, make every day count.
4 October 2025
Reply from CreeperHost
Sydney was selected on order, but as the page explains, if a location is full at the time of deployment, the system automatically uses the next closest with space. In this case, Auckland.
If Sydney becomes available again, you can migrate across from the panel. It's completely free and takes just a few clicks. No need to start over or lose any data.
There's also a refund option available directly from the support menu in the panel. No need to contact us or wait, it's instant.
Your ticket came in during the shift handover between our AU and UK staff, so there was a delay in it being seen. We responded as soon as it was picked up.
Let us know if there's anything else we can help with.
Good service but there are some issues with connection.
Service was good but the random server closing is not very appreciated.
30 September 2025
Reply from CreeperHost
Thanks for the stars and the heads-up!
“Random server closing” is a bit of a mystery boss without clues. We did have a blip for a small group in Los Angeles right after a hardware upgrade a few days ago; beyond that, there have been no outages on our side for the last few months.
Help us speedrun the fix; pop a ticket in with:
server name + region
when it happened (rough time is fine)
what you saw (closed, restart, timeouts)
We’ll dig the logs, bonk the gremlin, and get you smooth again.
Awesome host
Awesome host, very easy to understand and with a lot of possibilities.
30 September 2025
Unprompted review
fast and profesional
6 September 2025
Unprompted review
super quick response always happy to…
super quick response always happy to help
6 September 2025
Unprompted review
Excellent and simple hosting site.
Excellent and simple hosting site. This is my first time hosting a server, so a simple tutorial/step-by-step setup would have been helpful and what was missing for the 5 stars.
1 September 2025
Vintage Story server. Overloaded and confusing setup.
The setup of the Vintage Story server was relativley simple, but the world customization options did not acuratley reflect the settings in the games menu, often making options like ocean coverage confusing and making me have to skip them all together.
When first buying the server i had used the spider option because it was the highest available option on the initial screen, but thought 3GB of RAM was too little. Once i got the server set up, it was overloaded before anyone was even in the server, constantly throwing 3000ms, so i upgraded to Blaze, which i believe is 8GB of RAM, and it still occasionally throws random 500ms overloads for up to 20-30 seconds at a time.
Otherwise the service has been ok.
3 September 2025
Reply from CreeperHost
Hi Gabriel, thanks for the review.
Our Vintage Story world-gen dialog is new. A few labels don’t yet line up with the in-game menu. That’s on us. We’ll tighten the wording so options like ocean coverage are clear.
On the performance note, it’s hard to say without looking. We haven’t seen a support ticket from you. If you open one from the panel or via our Discord live support system, we’ll check your logs, settings and mod list and help get rid of the spikes. There is never any extra charge for that.
For anyone reading, upgrades are pro-rated. It doesn’t cost more to start small and scale if you need it.
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