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CrepsUK Reviews 413

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TrustScore 4 out of 5

4.2

Streetwear store
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See what reviewers are saying

Rated 5 out of 5 stars

I reached out to crepsUK for a Chanel piece that I had searched over the world for and asked other personal shoppers and they came through! The service was wonderful, it was a large purchase so they s... See more

Rated 5 out of 5 stars

I bought all my different series of Labubus becus i mad on them , They Authentic boxed everything you would wish for . A fantastic reliable honest company . Thank you to Creps uk You made me... See more

Rated 1 out of 5 stars

I am not sure if this is a real site I place an order about a week ago for a hoodie that was supposed to arrive within 1/3 days. I haven’t received anything nor an update Iv tired to call & email.... See more

Rated 5 out of 5 stars

Was a bit hesitant after reading some of the reviews. But once I placed my order I realised that a lot of the negative reviews are from Karen’s. Transaction was smooth was kept in the loop about dispa... See more

Company details

  1. #41 of 66 best companies in Streetwear store

Written by the company

Exclusive footwear, clothing and luxury accessories connoisseur. Worldwide shipping.

Contact info

4.2

Great

TrustScore 4 out of 5

413 reviews

5-star
4-star
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1-star

Replied to 20% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Happy customer

Placed order for trainers yesterday at 4pm for my daughter’s birthday which is on Tuesday, expected delivery was 2-6 working days, so wasn’t sure they would arrive on time, pleasantly surprised for them to get here today at half twelve. Definitely use Crepsuk again.

23 June 2022
Unprompted review
Rated 2 out of 5 stars

Order Cancelled

Had my money for a week to then receive an email to say that had no stock of the sneakers. They did give a full refund.

1 June 2022
Rated 5 out of 5 stars

This company is amazing!!!!

This company is amazing!!!!!

Ive always ordered from here & from the service, to the delivery and the quality of products its so worth it!!!

Thank you so much for being so helpful with my queries.

4 May 2022
Unprompted review
Rated 1 out of 5 stars

Terrible Supplier ❗️

Please do not waste your hard earned money on this supplier…. They do not answer customer concerns, will not accept product isn’t new (even with photographic evidence)

They will show no concern for you as a customer whatsoever, passing off damaged goods as new ❗️

Purchase at your peril ❗️

3 May 2022
CrepsUK logo

Reply from CrepsUK

Hi Guy,

We have sent you multiple correspondence to try to resolve this issue and have reached out directly on multiple occasions to which your response has always been that you are handling the dispute via a third party ADR mechanism offered by your purchase provider.

Given the purchase provider, following examination of your case has concluded that your claim is invalid, in which you have exhausted every avenue to try and reopen multiple times claiming different excuses every time. We have again tried to reach out as we’d be keen to try to assist and to regain your custom but our efforts have terminated in vain.

Could you please kindly reach out to info@crepsuk.com or reply to one of the emails we have previously sent, so as to address this?

Thanks,
CrepsUK customer care team

Rated 5 out of 5 stars

Always willing to help…

Always willing to help out with any concerns I have and rectify any issues. A continued great service! If you have any queries reach out to them on instagram, also worth giving them a follow and subscribing to their newsletter for discounts and promotions!

27 April 2022
Unprompted review
Rated 5 out of 5 stars

Best trainer company!

I was very skeptical at first as Iv had a bad experience with ordering Jordan 1s but this was the best experience Iv had to date. Order confirmation come through straight away , got regular updates about dispatch/delivery , delivery came quicker than the expected 2-5 days and finally they use the best courier DPD. Will be ordering from CrepsUK only from now on.

8 April 2022
Unprompted review

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