There was an issue that we were made aware of via email, where 2 of our hats had been damaged, so they were being reprocessed and sent separately. Our entire order, including those 2, all arrived prom... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mike Randall is an amazing colleague. He is always willing to research products no matter how small. He is friendly and professional. His response is always prompt and making sure we meet our event... See more
Company replied
I will never be able to say enough good about Abrey! She has always been there for me and we've built a good relationship over the years. She looks out for me, remembers me, finds the best prices, and... See more
Company replied
Wow, our gift bags for our annual fashion show turned out so good! The customer service was outstanding and they even helped us with logo placement and colors. The quality of the bag and ink were supe... See more
Company replied
Company details
- Promotional items
- Business-to-Business service
- Printing shop
- Printed clothing store
- Promotional products supplier
About Crestline Promotional Products
Written by the company
Custom promotional products, corporate gifts, branded swag & custom apparel from Crestline. Shop our incredible selection of custom promotional items with a price match guarantee!
Crestline has been around since 1962 helping thousands of companies and organizations leverage promotional products to spread their message.
The key to swag is selecting just the right products, perfecting your design, and sharing it with your audience. Our team of export account managers have years of experience and are standing by to help you do just that.
When you shop with Crestline, you can browse our huge selection of items at crestline.com or get connected with an expert account manager who can provide ideas that will fit your budget and promotional needs.
We don't just sell swag; we also provide free art preparation and proofing to ensure your imprint will look perfect on the items you've selected. Our team of skilled graphic designers know exactly how to bring your design to life!
Crestline has been around since 1962 helping thousands of companies and organizations leverage promotional products to spread their message.
The key to swag is selecting just the right products, perfecting your design, and sharing it with your audience. Our team of export account managers have years of experience and are standing by to help you do just that.
When you shop with Crestline, you can browse our huge selection of items at crestline.com or get connected with an expert account manager who can provide ideas that will fit your budget and promotional needs.
We don't just sell swag; we also provide free art preparation and proofing to ensure your imprint will look perfect on the items you've selected. Our team of skilled graphic designers know exactly how to bring your design to life!
The Crestline Guarantee
Quality products at fair prices
Crestline guarantees quality products at fair prices. Your custom imprinted items will be delivered exactly as you approved in your proof, free from material defects. If an issue arises, our expert resolutions team will make it right.
Contact info
70 Mount Hope Avenue, 04240, Lewiston, United States
- 866.488.4975
- crestlinehelp@crestline.com
- crestline.com
Price Match Guarantee!
4.8
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amber Roy provides the best customer…
Amber Roy provides the best customer service ever!
She is kind, energetic, helpful, and knows the products. She knows what to suggest when you cannot find what you are needing to order!
Thanks Amber.
8 April 2026
Reply from Crestline Promotional Products
Bettie,
Amber is the best and we are so glad you got to experience it! Thanks for sharing.
Warm regards,
Jonna Demeo
Crestline Director of Marketing
Great working David and Crestline
Everything has been good working with David.
He responds very quickly to our orders and to answer all questions and concerns.
Thanks
6 May 2026
Reply from Crestline Promotional Products
Hi Gail,
We are thrilled that you've had a great experience working with David. I will share this with him and I'm sure it will make his day.
Warm regards,
Jonna Demeo
Crestline Director of Marketing
It was a re-order so I had experience…
It was a re-order so I had experience but Nicole Savage responded quickly to questions, she was very conscientious about checking back with me, following through with changes, and always with respect and friendliness. We love the stress balls we get from you, very good quality.
23 April 2026
Reply from Crestline Promotional Products
Hi Maria,
Thanks for sharing your experience. I'm thrilled that you came back to reorder and that your experience was great again. We'll be here next time when you need another reorder!
Warm regards,
Jonna Demeo
Director of Marketing
New Office Mugs
Order was placed, communication back was good and the order was fulfilled. The way it should work-seemless.
6 April 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for the positive feedback! We’re glad the ordering process, communication, and fulfillment all met your expectations. It’s great to hear everything worked seamlessly from start to finish — exactly the experience we aim to provide. We are so thankful for your business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Easy ordering process
The process of designing and ordering was easy. Approval of the proof was easy and simple to do.
6 April 2026
Reply from Crestline Promotional Products
Good morning Jenn,
Thank you for the great feedback! We’re glad to hear the design and ordering process was easy and that approving the proof was simple and straightforward. We are so thankful for your business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Great Customer Service
Good customer service. I heard from my sales representative, Nicole, relatively quickly after I place my order.
4 May 2026
Reply from Crestline Promotional Products
Good afternoon Luana,
Thank you for your positive review! We're delighted to hear that Nicole provided prompt and attentive service after your order was placed. We are so thankful for your business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products
Good morning Kelli,
Thank you for your feedback! We’re so glad to hear you had a great experience working with Tim Roy. We truly appreciate your continued business over the years and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
I sent my order to our rep Daniel…
I sent my order to our rep Daniel Poulin and he was right on it sending me a quote within a short amount of time.
30 April 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for your feedback! We’re glad to hear Daniel was quick to respond and able to get a quote to you promptly. We’ll be sure to pass along your kind words—he’ll really appreciate it. We are so thankful for your continued business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Really personal and prompt…
Really personal and prompt communication and product quality was way better than other online places we have ordered from before.
3 April 2026
Reply from Crestline Promotional Products
Good morning,
Thank you so much for your kind words. We’re really glad to hear that the communication from your Account Manager was prompt and felt personal. It’s also great to know the product quality of the pill cases, clips, and back scratcher/shoehorns exceeded your expectations compared to other online experiences. We truly appreciate the opportunity to earn your business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products
Good afternoon,
Thank you for your feedback, and I’m sorry for any confusion around your order status. I wanted to clarify that your order is no longer pending—it was successfully released to production on April 29, 2026, once your payment was processed. At this stage, we’re waiting for the factory to print them. The tumblers you ordered have an estimated production time of about 9 days, so it’s expected that the order will ship on May 8th or the 11th. We appreciate your patience, and please don’t hesitate to reach out if you have any additional questions in the meantime.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Thanks for your assistance with our…
Thanks for your assistance with our recent rush job.
2 April 2026
Reply from Crestline Promotional Products
Good afternoon,
Thank you for your kind note regarding the recent rush project. We appreciate the opportunity to support you on a tight timeline and are pleased to hear that the tumblers and blankets met your expectations. We are so thankful for your continued business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Order not processed
The artwork was approved and the order paid in full before I went on a two-week vacation. When I returned, I checked in for a delivery ETA just to find out that the order had never been processed. No explanation other than "we don't know why" and do you still want the order. Thankfully, I had allowed enough time and the order could still be put through, but this was disappointing.
1 May 2026
Reply from Crestline Promotional Products
Good afternoon Nicole,
Thank you for bringing this to our attention, we sincerely apologize for the delay in processing your order. This is not the level of service we strive to provide, and we understand how frustrating it must have been to discover your order had not been processed. Our Sales Manager has looked into the situation and has asked your sales representative to reach out directly to try to make this right so you should be hearing from her shortly. We truly value your partnership over the past 10+ years!
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Working with my rep is always a smooth…
Working with my rep is always a smooth and easy process.
3 April 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for sharing your experience! We’re so glad to hear that working with your rep is always smooth and easy. We truly appreciate your continued business over the years and look forward to working with you on future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products
Good morning Donna,
Thank you for your feedback! We’re glad to hear you’re happy with the key tags and that they arrived quickly. We are so thankful for your business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Rhonda Briggs is an All Star!
Rhonda Briggs is an All Star!! She’s very knowledgeable and responsive.
1 April 2026
Reply from Crestline Promotional Products
Good morning Scott,
Thank you so much for your kind words about Rhonda! We’re thrilled to hear she’s been knowledgeable and responsive in supporting your needs. We are so thankful for your continued business over the years and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Very user friendly
Very user friendly. reps answer questions quickly loe the approval before final order.
29 April 2026
Reply from Crestline Promotional Products
Good afternoon Scott,
Thank you for your kind feedback! We’re glad to hear you found the ordering process user-friendly and that our team was able to respond quickly to your questions. We also appreciate you highlighting the approval step—it’s an important part of ensuring everything is just right before production. We are so thankful for your business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Super rush order…
We had a super rush order to reorder some flashlights and Rhonda jumped on it and came through to meet our deadline! Thank you Rhonda for your excellent customer service always!
28 April 2026
Reply from Crestline Promotional Products
Good morning Kathy,
Thank you for sharing your experience! We’re so glad Rhonda was able to jump in quickly and help you meet your deadline—she truly takes pride in delivering reliable support when it matters most. We are so thankful for your continued business and look forward to assisting with your future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Excellent customer service!!
28 April 2026
Reply from Crestline Promotional Products
Good afternoon,
We’re so glad to hear you had an excellent experience with our customer service team! Providing responsive and helpful support is always our goal, and it’s great to know we delivered. We truly appreciate your continued business over the years and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products
Good afternoon,
Thank you for your feedback—we’re glad to hear you had a positive experience with our customer service and prompt delivery. Providing responsive support and reliable turnaround is very important to us, and we’re happy we could meet your expectations. We are so thankful for your business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
My experience with Crestline has been…
My experience with Crestline has been pretty smooth, honestly, and the ordering process didn't feel like a headache. To clarify, we ordered branded gift bags for an event, and the logo placement came out clean with crisp lines and good color, which was a relief. The rep was responsive and the turnaround was consistent with what they told us, so that reliability counts for a lot. Only small gripe is some items have higher minimum quantities than I'd prefer, which makes choosing a little annoying, but I'd still use them again.
27 March 2026
Unprompted review
Reply from Crestline Promotional Products
Good afternoon Nina,
Thank you for sharing your experience—we’re glad to hear the ordering process was smooth and that your branded gift bags turned out exactly as expected. It’s great to know the logo quality, responsiveness, and turnaround time met your expectations, as reliability is something we strive for. We appreciate your note on minimum quantities; you can sort product categories by quantity and can also use filters to find options that better fit your needs, as we strive to offer items in the quantities that meet all our customer's needs. We are so thankful for your business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.