I didn’t like the results of my relative finder. I don’t recognize anyone on the list of extended family. I thought I would find connections with closer relatives. Also, I sent messages to all of my 6... See more
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Review summary
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Your cost of more information is very limiting for senior citizens. It’s expensive to get old and our legacies are valuable! “Every time an old person dies, a library is lost.” More is lost than his... See more
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My title referred to my research for a good company for my DNA research . CRI Genetics was in the top 3, if not number 1! They kept me informed as the process went along , and sent me links to educate... See more
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They nickel and dime you for most reports. They don't let you download your DNA file Both paternal grandparents (LaClair and Bellon) are from France, and nothing in reports shows a French backgrou... See more
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Company details
Written by the company
DNA Testing with the CRI Genetics™ home DNA test kit will let you discover your true ancestry & family history. Progressing Mankind’s understanding of the human genome for over 35 years.
Contact info
2425 Olympic Blvd STE 4000 W, 90404, Santa Monica, United States
- support@crigenetics.com
- crigenetics.com
3.1
Average
2K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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This company charges approximately $100…
This company charges approximately $100 for DNA reports that are below average. In my case, there was nothing particularly noteworthy about my report. Instead, CRI attempted to sell me additional products that should have been included in my initial request. I simply wanted to see if I had any other relatives.
20 February 2026
Unprompted review
Reply from CRI Genetics
Hi Daniel! Thank you for your feedback, and we’re sorry to hear that your experience did not meet your expectations.
We’ve reviewed your account and can confirm that all reports included in your purchase have already been fully activated. Additionally, we’ve sent you a detailed email addressing your concerns under ticket #2857021.
Regarding the Relative Finder feature, matches depend on other individuals in our database who have also tested and opted in. If close relatives have not participated, results may be limited or may not include familiar connections.
We understand your concerns about additional offerings and how that may have come across. Your feedback is important to us, and we are continuously working to improve both our services and overall customer experience. Please feel free to reply to the email we sent, and we’d be happy to continue assisting you there.
Very disappointing - Not worth the money!
Overall, very, very disappointing. Awaiting a refund, at least for two of our four unused kits. First, registering the kits online doesn't work so you have to call in. Then, the swab comes off the stick very easily and if you touch it or drop it, it ruins the test so have to start over. We did them by twos as the first two fell off. The other two family members didn't even bother doing them. Ancestry wise, they were ok (some surprises) although multiple pages and clicks - no one place to see, print, nor download it all. I chose this company to get details on the nutrition and health side and boy was it misleading... the additional reports I paid for were not very accurate (literally got my natural hair color wrong) and it just told me how likely it was or was not... it does not give what your actual DNA results they used, just mentions the markers sometimes. The website is very cumbersome to use. The dashboard has no real value. It is advertisements and trying to get you to buy more. The side bar lists every category and trait separately, so each one is a separate click, scroll, report load, scroll through the report, and a lot of the time it takes you back to the top of the page so you're repeating it over and over again. And sometimes, it refreshes and goes to a different person all together if you have multiple kits/people. There is nowhere on the site to get a full report of everything you were tested for. I thought maybe I missed it somewhere so inquired and was told there isn't one, nor can you obtain your own raw genomes for 'privacy reasons'... it's my DNA... why would you have to keep it private FROM ME! My doctor wants it, which was the reason I did this to begin with. Also, once you purchase a kit, the emails to try to get you to buy more services is relentless, even before you send your test back in. Multiple emails a day to get you to buy more, purchase a ring, a membership, more reports, etc.... absolutely horrible for what I paid!
Edited to add - The only good thing was the people I interacted with were nice but could not resolve my concerns and questions once I got the results or asked to speak to a supervisor.
22 March 2026
Unprompted review
Reply from CRI Genetics
Hello Rose! Thank you for taking the time to share such a detailed review. We’re truly sorry to hear about your experience and understand how frustrating this must have been, especially given your expectations for both usability and the depth of your results.
We want to acknowledge your concerns across the entire process, from kit registration and sample collection to the navigation of the dashboard, the level of detail in the reports, and the frequency of communications. Your feedback is valid, and we sincerely apologize that the experience did not meet your expectations.
Regarding your refund request, we can certainly assist in processing the refund for the two unused kits, and we’ll make sure this is handled appropriately.
For your concerns about the reports, please note that our results are designed to provide genetic insights based on analyzed markers, focusing on likelihoods and predispositions rather than definitive diagnoses. We understand, however, that this may not have been clearly communicated and may have felt misleading, this is something we are actively working to improve.
In terms of raw DNA data access, we understand your perspective. At this time, access is limited due to internal policies around data handling and privacy, but we recognize how important this is, especially when working with your doctor—and we appreciate you raising this concern.
We also hear your feedback regarding the platform usability and report accessibility. To provide some context, the reports are categorized and displayed independently so that each section can focus on specific information without overwhelming the system. Because of the large amount of data and file size involved in each report, combining everything into a single page can affect loading times and overall performance. Also, new reports are being launched every week, so the current format allows the customers to easily identify which are the new reports.
That said, we truly hear your concerns about the number of clicks, page resets, and switching between profiles, as well as the overall usability of the dashboard. Your feedback highlights areas where the experience can definitely be improved, and we will be sharing this with our team for further review.
Lastly, we sincerely apologize for the volume of emails you received. We can absolutely adjust your communication preferences to ensure you’re not receiving unwanted messages moving forward.
We truly appreciate your recognizing the efforts of our support team, and we’re sorry we fell short in resolving your concerns. If you’re open to it, we’d still like the opportunity to review your case further and see if there’s anything more we can do to make this right.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Relative finder results
I didn’t like the results of my relative finder. I don’t recognize anyone on the list of extended family. I thought I would find connections with closer relatives. Also, I sent messages to all of my 6th degree cousins and I haven’t received a reply. It makes me wonder if they are really getting my messages.
11 March 2026
Unprompted review
Reply from CRI Genetics
Hello Carlos! Thank you for sharing your feedback and we completely understand how this can feel disappointing, especially when you were hoping to find closer or more familiar relatives.
Regarding the limited or more distant connections you’re seeing, this is typically due to one or both of the following:
No Known Relatives in the Database - DNA matches are only possible when biological relatives have also taken our test and are part of our database. If none of your close or recent relatives have tested with us yet, the system may only identify more distant genetic connections.
Privacy and Consent Settings - Some individuals choose not to participate in genetic matching or prefer to keep their information private. We fully respect these choices, which means they won’t appear as matches even if a genetic connection exists.
As a result, the matches shown are limited to individuals who have tested with us and have opted in to participate in relative matching. As more people join over time, there’s always a possibility that closer matches may appear.
Regarding messaging, please note that the ability to read and respond to messages is available to users who are subscribed to the All Access Premium subscription. If your matches are not subscribed to or not actively checking their accounts, that may be why you haven’t received replies.
We truly appreciate your understanding, and if you have any other questions or would like help reviewing your results, we’re here for you! You may reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
CRI is more than just a country-of-origin service. Haplo reports of both paternal and maternal origins as well as dna characteristics and personality traits that you will recognize because they are su
Surprisingly accurate personality traits are revealed through your DNA.
18 March 2026
Unprompted review
Reply from CRI Genetics
Hello Richard!
Thank you for sharing your thoughts. We truly appreciate it!
You’re absolutely right, CRI Genetics goes beyond just country-of-origin results. Our reports are designed to provide a more comprehensive view of your DNA, including paternal and maternal haplogroups, as well as insights into genetic traits and personality tendencies.
It’s great to hear that you found the personality traits to be surprisingly accurate and recognizable. That’s exactly the kind of meaningful connection we aim to deliver through our reports.
If you ever have any questions or would like help exploring your results further, we’re always here to assist you 😊
Mind blowing
I found out things I had no idea. An it blew my mind. It’s really cool to find out something you would of never expected
18 March 2026
Unprompted review
Reply from CRI Genetics
Hello Ruben! That’s amazing to hear! We’re so glad your results were surprising and gave you new insights. It’s always exciting to uncover unexpected parts of your heritage.
I had an overall average experience
I had an overall average experience with this genetic testing company. The process itself was straightforward, and the results I did receive were fine—but nothing that really stood out compared to other services.
The biggest downside for me has been the lack of family connections. I’m still waiting for matches to come through, which is frustrating—especially knowing that many of my relatives have already taken genetic tests through other platforms and were able to find each other quickly.
For the price, I expected much more. It feels overpriced for what you actually get, particularly when compared to other options. I recently purchased a test through Ancestry for around $50, and based on what I’ve seen so far, I’m expecting better and more meaningful results there.
Overall, not a terrible experience—but definitely not worth the cost in my opinion.
18 March 2026
Unprompted review
Reply from CRI Genetics
Hello Marianne!
Thank you for sharing your experience. We understand your frustration with the wait for family connections. Matching can take time depending on how many relatives have tested with us and opted in to sharing.
While our reports focus on providing accurate ancestry and trait information, we know that family matching is an important part of the experience for many users. We appreciate your feedback on pricing and results, as it helps us improve the value we deliver.
If you’d like, we can review your account to ensure you’re seeing all available matches and reports, and guide you on ways to enhance your connections. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
I had waited a long time before I could…Misleading advertising or explanation of what valuable information I would receive. Disappointed doesn't even come close.
I had waited a long time before I could afford to order my genetic testing. I researched companies and thought CRI seemed like the best choice for me.I think advertising for all of these companies is very flawed. I am so profoundly upset over the lack of information that I received in regards to family history and wellness.The information provided may be accurate but for me it was so generic that I feel like it could have been dug out of the trash. I know for money spent it is not going to open up the world to you. However for me it provided no factual information that I could even verify because there was not enough information provided where I could fact check anything. I wanted to learn a little about my people to give me a sense of belonging and where I come from. On the health side my family has traits ofsome specific health issues and that I might be able to understand how far back some of these traits went back my family. I received no information that I was expecting. That may be my fault for not truly understanding what is provided. I learned nothing of my family other than it is all European descent and percentages and in my opinion no actual health related information at all. They could have just printed a short report with the data that I actually received. It was stated that for additional fees I could obtain more information. Thought that was what I paid for. I do understand that for the millions of people ordering this information you are only going to get a specific amount due to cost and time.I just feel so completely let down and I was so excited. I personally do not feel like I was given any information that I considered to be of value to me. I was just left feeling deflated.
15 March 2026
Unprompted review
Reply from CRI Genetics
Hello Jana! Thank you for sharing your feedback, and we’re truly sorry to hear how disappointed you feel especially after looking forward to your results for so long.
We understand that the reports may have felt too general, particularly if you were hoping for more detailed family history or specific health insights. Our results focus on bio-geographical ancestry and genetic traits, which can sometimes feel limited compared to personal expectations.
That said, we’d be happy to review your reports with you to ensure you received everything included and help clarify the information in a more meaningful way. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Managed my expectations
They managed my expectations from the start and continue to provide insightful email content.
15 March 2026
Unprompted review
Reply from CRI Genetics
Hello Dion! Thank you for sharing your feedback! We’re glad to hear that our communications have helped set clear expectations and provided you with useful insights. It’s wonderful to know that our updates and email content are making a positive difference in your experience.
Very general
Very general, vague information. And anything else is another fee charge. Advertising is very misleading. Ancestry.com is much better.
25 February 2026
Unprompted review
Reply from CRI Genetics
Hello Ollie! Thank you for sharing your feedback. We’re sorry to hear that the information in your report felt too general and did not meet your expectations.
Here at CRI Genetics, we value accuracy over precision, and so the chosen regions and information in the reports allow us to maintain our 90%+ accuracy rate. Because many neighboring populations share very similar genetic markers, broader regions are sometimes used to ensure the results remain scientifically reliable.
Please also note that all reports included in your purchase are automatically activated once the DNA test is completed, so you should already have access to all the reports that were part of your order. Any additional reports offered later are optional features that customers may choose to unlock if they want further insights.
That said, we would be glad to review the reports included in your purchase with you to make sure everything has been properly activated and to help clarify any information that may seem unclear.
As our algorithm and reference database continue to improve, providing state-of-the-art ethnicity estimates that are not only accurate but also more precise remains one of our top priorities.
Thank you again for your feedback, and please feel free to reach out if you would like us to review your reports together. You may reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
I learned a few things about myself…
I learned a few things about myself that I didn't know. I am curious to know more.
11 March 2026
Unprompted review
Reply from CRI Genetics
Hello Thomas! Thank you for sharing your feedback! We're glad to hear that you were able to learn new things about yourself through your reports.
Genetics can be a fascinating journey, and there’s often more to explore and discover along the way. If you’re curious to learn more or have any questions about your results, please feel free to reach out and we’d be happy to help you dive deeper into your reports.
Thanks again for sharing your experience!
Reply from CRI Genetics
Hello William! Thank you for your feedback. We appreciate you sharing your thoughts and understand the importance of having accurate and detailed data in your reports.
Your input is very valuable to us, and we will share this with our team as we continue improving our analysis and expanding our database to provide even more precise insights in the future. If you have any specific questions about your results, we would be happy to assist.
Good Report!
My title referred to my research for a good company for my DNA research . CRI Genetics was in the top 3, if not number 1! They kept me informed as the process went along , and sent me links to educate me about what to expect . I got my results earlier than I expected, and they confirmed and added to what research was done by family members.
10 March 2026
Unprompted review
Reply from CRI Genetics
Hello Terry! Thank you so much for your wonderful feedback! We’re truly glad to hear that your experience with CRI Genetics met your expectations and that the reports were able to confirm and add to the research already done by your family.
It’s great to know that our updates and educational resources helped guide you through the process and that your results arrived sooner than expected. Your kind words mean a lot to our team.
If you ever have any questions or would like help exploring more of your reports, please feel free to reach out. We’re always happy to help!
Broad reports
The reports received were broad. The upgrade of the review is based on the volume of reports. In order to get further information there was an additional charge and my choice was not to pay more than was already paid.
8 March 2026
Unprompted review
Reply from CRI Genetics
Hello Barbara! Thank you for sharing your feedback. We’re sorry to hear that the report did not meet your expectations. Our analysis focuses on the bio-geographical origins of your DNA, which can sometimes appear broad since it reflects deep genetic ancestry. Here at CRI Genetics, we value our accuracy over precision, and so the chosen regions/ information allows us to have our 90%+ accuracy rate. But as our algorithm is constantly improving, being able to provide state of the art ethnicity estimates that are not only accurate but highly precise is one of our top priorities
Your feedback is very important to us, and we will share it with our team as we continue improving and expanding the detail in our reports. If you have any specific questions about your results, we would be happy to help clarify them. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
After learning the basics on dna
After learning the basics on dna, from your excellent videos and customer service, Im learning things that are helpful. Im sure I'll have more questions but learning more and more. Very pleased.
9 March 2026
Unprompted review
Reply from CRI Genetics
Hello Ann! Thank you so much for your kind feedback! We’re really glad to hear that our videos and customer support have helped you learn the basics of DNA and that you’re finding the information helpful.
It’s wonderful to know that you’re continuing to learn more as you explore your results. Genetics can be a fascinating journey, and we’re happy to be part of that experience with you.
Please feel free to reach out anytime if you have more questions. We’re always here to help. Thanks again for your support, and we’re very pleased to hear that you’re enjoying the experience! 😊
They gave me lots to think about.
I was impressed at all of the information they gave. I was surprised at how much they had about personal and social tendencies. It was sort of fun, lots to think about. All the reports were clear and easy to follow. I’m anxious to read more.
4 March 2026
Unprompted review
Reply from CRI Genetics
Hello Karen! Thank you so much for sharing your experience! We’re really glad to hear that you found the reports interesting and enjoyable to explore.
It’s great to know that the information about personal and social tendencies gave you something to think about and that the reports were clear and easy to follow. We designed them to be both informative and engaging, so it’s wonderful to hear that you’re excited to continue reading and discovering more.
If you ever have any questions as you go through the rest of your reports, please don’t hesitate to reach out. We’re always happy to help.
I was under the impression that all…
I was under the impression that all information would be given with the cost of the test, that is not the case. You only get the country break down that makes up your genetic makeup.
26 February 2026
Unprompted review
Reply from CRI Genetics
Hi Terrie! Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience felt frustrating and did not meet your expectations.
We want to clarify that all kits include a set of core reports at the time of purchase, so all reports included in your order normally gets activated upon the completion of the test.
That said, we would appreciate the opportunity to review your account and make sure you received everything included with your purchase. Please feel free to contact us at support@crigenetics.com
or call USA 1-800-571-9216 / UK +44 8002081204, and we’ll be happy to assist you further.
Rip off con artists
They charge entirely way too much money to see additional reports. You submit your DNA and they hold it for ransom until you empty your wallet and then you get just a little tiny piece of additional information. You'll need to empty your wallet every time you want a tiny piece of additional information. Con Artists! Switch & Bait!
21 February 2026
Unprompted review
Reply from CRI Genetics
Hi Kaylynne! Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience felt frustrating and did not meet your expectations.
We want to clarify that all kits include a set of core reports at the time of purchase, and any optional upgrades or additional reports are entirely voluntary and clearly presented before purchase — your DNA results are never withheld or “held for ransom.” Our goal is to give customers the flexibility to choose only the additional analyses they’re interested in rather than requiring everyone to pay for a larger package upfront.
That said, we understand how the credit and upgrade system may not feel ideal for everyone, and your comments are valuable feedback that we take seriously as we continue improving transparency and overall value.
We would appreciate the opportunity to review your account and make sure you received everything included with your purchase. Please feel free to contact us at support@crigenetics.com
or call USA 1-800-571-9216 / UK +44 8002081204, and we’ll be happy to assist you further.
Certainly not great
First off, didn’t get what I paid for, the $60 extra to know who we might be related to that is famous and couldn’t get anybody to help me at that time. Second, it wasn’t as detailed as my sister’s was, when she went through Ancestry DNA.
Plus, you don’t get a physical report or a way to print it out. There was some neat things like the geographical area. And it did break it down the percentage in each part, but not much else oh, you have to have credits if you want any additional which gets very pricey. Plus I have my receipt showing proof that I paid for this extra famous people in your HAPLOGROUP and nobody could help me. If I can actually talk to a live person over the phone and get this straightened out, but I was never able to get anyone so my review-stays at a two star. This all was done back September 4, 2022, but not able to put that down because it says has to be 12 months but I couldn’t do it back then so I’m doing it now cause I still my opinion.
4 September 2025
Unprompted review
Reply from CRI Genetics
Hello Lorna! Thank you for sharing your honest feedback and we’re truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must have felt to believe you didn’t receive features you paid for, especially the Famous People and Haplogroup reports. We would genuinely like the opportunity to review your account and confirm that all purchased reports were properly activated and accessible, as well as help you locate or access them if anything was missed at the time.
Regarding report detail comparisons, each company uses different databases, reference populations, and analysis methods, so results and report formats can vary. That said, your feedback about report depth, credit usage, and the ability to print reports is important, and we will make sure it is shared with our team as we continue improving the experience.
We’re also very sorry if you had difficulty reaching support previously, that is not the level of service we aim to provide. We would be happy to assist you directly now and help straighten this out. Please contact us so we can review your purchase and resolve this together:
• Email: support@crigenetics.com
• USA: 1-800-571-9216
• UK: +44 8002081204
If you prefer, you may reply with the email associated with your kit so we can locate your account and assist further. We truly appreciate you bringing this to our attention and hope to have the chance to improve your experience.
Have a great day!
No details about my origin.
24 February 2026
Unprompted review
Reply from CRI Genetics
Hi Jose! We’re sorry to hear that you feel your report lacked detail.
Our results are designed to prioritize scientific accuracy, and some regions may be grouped into broader categories to maintain reliability. That said, we understand how important deeper insight into your origins can be.
If you’re open to it, please reach out to us directly by emailing support@crigenetics.com. You may also contact our customer care team at:
USA: 1-800-571-9216
UK: +44 8002081204
We look forward to a productive conversation with you and want to ensure you receive the level of support and satisfaction you deserve.
Have a great day!
Questionable report or error in delivery
The results of my test were either incorrect or I was sent someone elses results. I have documented official documents as to my Native American heritage and nowhere in the results sent to me is there any mention of this.
23 February 2026
Unprompted review
Reply from CRI Genetics
Hello Rick! We’re sorry to hear about your concern and understand how upsetting that must feel.
Please rest assured that results are securely matched to each individual kit, but we would very much like to review your case in detail. Native American ancestry may sometimes be reflected within broader regional categories rather than listed by specific tribe.
Kindly reach out to us directly with your kit number and any relevant details so we can carefully investigate this for you and provide clarification. Please reach out to us directly by emailing support@crigenetics.com. You may also contact our customer care team at:
USA: 1-800-571-9216
UK: +44 8002081204
We look forward to a productive conversation with you and want to ensure you receive the level of support and satisfaction you deserve.
Have a great day!
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