Criminal Injuries Helpline Reviews 

208
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 200 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff is incredibly polite, patient, friendly, and very supportive throughout the entire application process, making them feel much more at ease. Consumers consistently appreciate how customer service handles very sensitive personal situations with genuine empathy, ensuring individuals feel truly heard, understood, and respected. However, some customers also noted that claims were unexpectedly rejected after they spent valuable time recounting difficult traumatic events. A few other people also felt that certain staff members lacked emotional care or acted quite cold and dismissive during important phone conversations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their supportive, empathetic, and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are exceptionally... See more

Service

People report high satisfaction with the service, highlighting polite, friendly, and very professional staff... See more

Claim

Reviewers mention positive feedback about claim processing, highlighting successful outcomes and helpful... See more

User experience

Consumers find user experience to be positive, highlighting a fast and easy process. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I called the helpline I was extremely anxious I had not spoken about my ordeal to a stranger before and was apprehensive of what it entailed. The man I spoke to (Youssef Anbar) helped me to feel... See more

Rated 5 out of 5 stars

Youssef Anbar is a soft spoken patient man who is wanting to help restore victims of domestic abuse’s transition back to their new life’s without you feeling judged. As an abuse survivor the level of... See more

Rated 5 out of 5 stars

Criminal injuries helped me by taking control in getting my compensation paid. It has taken nearly two years to get, and if I had to deal with by myself, I think i would of been very stressed. I w... See more

Rated 5 out of 5 stars

After being traumatised by violence for the first time in my life, and being rejected by CICA on my first attempt to gain compensation, this company helped me to achieve it. The process took 3 years a... See more


Company details

  1. Legal Services

Written by the company

We help victims of crime recover criminal Injuries compensation. We specialise in helping victims of Domestic Violence. We've recovered Millions for innocent victims and are here to stand up for your rights. Our team are here to listen and help in any way that we can. Criminal Injuries Helpline is a trading name of Alam Law Limited. A firm of Solicitors regulated by the Solicitors Regulation Authority.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(208)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They listen to you!

I spoke with Najwa about my personal situation, and she really helped me to understand how it all works, and she answered my questions in a very respectful manner, which made me feel better about my experience with her! If you see this, thank you so much for speaking to me! You're a very kind person, and I left our call feeling very grateful and optimistic! 💕

6 June 2026
Unprompted review
Rated 5 out of 5 stars

When I contacted criminal injuries I…

When I contacted criminal injuries I spoke with basma I found my experience stress free really great customer service and felt very comfortable discussing my case with basma she was patient very professional understanding and helped me through whole process with ease 10/10 would recommend to anyone THANKS BASMA

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Mohamed proved to be Gentleman

Mohamed proved to be Gentleman, he's concise and comprehensive knowledge in this matter, can only be described as world class, he's telephone manner and his fastidious attention to detail was exceptional.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

My assistant Amira

My assistant Amira , was very friendly and polite, also very patient with me , and empathy towards me was very appreciated, thankyou so much.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The process took a while and I had many different handlers, but once the ball got rolling everything was very quick, and they were always professional. They kept me up to date on a regular basis and the overall outcome was positive!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Yes my representative who inquired…

Yes my representative who inquired about my claim was extremely understanding, professional, kind and I hope to get the help and support I deserve as a victim of domestic violence, I greatly appreciate the phone call because they took time to listen, took my information, were not judgemental & very patient.
If I rated the service out of ten they would have a ten from me outstanding work keep it up 👍 😊 very satisfied client/customer would recommend highly 🥰💜

19 May 2026
Unprompted review

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