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Criminal Injuries Helpline Reviews 

208
•
TrustScore 4.5 out of 5

4.7

Legal Services
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Review summary

Created with AI, based on recent reviews

Evaluating 200 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff is incredibly polite, patient, friendly, and very supportive throughout the entire application process, making them feel much more at ease. Consumers consistently appreciate how customer service handles very sensitive personal situations with genuine empathy, ensuring individuals feel truly heard, understood, and respected. However, some customers also noted that claims were unexpectedly rejected after they spent valuable time recounting difficult traumatic events. A few other people also felt that certain staff members lacked emotional care or acted quite cold and dismissive during important phone conversations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their supportive, empathetic, and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are exceptionally... See more

Service

People report high satisfaction with the service, highlighting polite, friendly, and very professional staff... See more

Claim

Reviewers mention positive feedback about claim processing, highlighting successful outcomes and helpful... See more

User experience

Consumers find user experience to be positive, highlighting a fast and easy process. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I called the helpline I was extremely anxious I had not spoken about my ordeal to a stranger before and was apprehensive of what it entailed. The man I spoke to (Youssef Anbar) helped me to feel... See more

Rated 5 out of 5 stars

Youssef Anbar is a soft spoken patient man who is wanting to help restore victims of domestic abuse’s transition back to their new life’s without you feeling judged. As an abuse survivor the level of... See more

Rated 5 out of 5 stars

Criminal injuries helped me by taking control in getting my compensation paid. It has taken nearly two years to get, and if I had to deal with by myself, I think i would of been very stressed. I w... See more

Rated 5 out of 5 stars

After being traumatised by violence for the first time in my life, and being rejected by CICA on my first attempt to gain compensation, this company helped me to achieve it. The process took 3 years a... See more

Company details

  1. Legal Services

Written by the company

We help victims of crime recover criminal Injuries compensation. We specialise in helping victims of Domestic Violence. We've recovered Millions for innocent victims and are here to stand up for your rights. Our team are here to listen and help in any way that we can. Criminal Injuries Helpline is a trading name of Alam Law Limited. A firm of Solicitors regulated by the Solicitors Regulation Authority.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

208 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(208)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant

They were absolutely fantastic dealing with my case. And with such care and empathy. Thank you. I won the claim, and the staff and service were brilliant

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Ive been looking for a claim for a very…

Ive been looking for a claim for a very long time. Come across these and now Im getting a claim that I deserve and what I have been through. I never knew I would get anywhere but I finally am. So that's why im giving this company a 5 review star. Can't thank you enough for helping me get somewhere after all this time ive been trying.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

After getting in touch with criminal…

After getting in touch with criminal injuries i didnt expect the outcome of opening up to them would be so easy. The agent i spoke with was very patient and understanding.. Im glad im finally getting the help just waiting for the outcome now.. thank you ...

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Very easy , was completed on WhatsApp as talking for me right now triggers my emotional state .
Very professional service .

8 April 2026
Unprompted review

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