CRiS Reviews 16

No stars . Sent application and all docs October 2025 they said they had all docs needed to process . I chased 23rd Jan as hadn’t heard and the said unable to process with out chassis stamped number which I had sent a photo of …but they had just sat on my file and not bothered to even contact me . It’s the worst customer service

Having received incorrect documentation I telephoned to discuss the matter, I realise that mistakes can happen, but the way I was spoken to and told that I was completely wrong, when in fact I was completely right was totally unacceptable, the agent just kept talking over me. After serval calls and emails I requested their complaints procedure to make a formal complaint, no reply to email albeit I had an automated response to say received, when I telephoned to request this again, I was told no one could speak to me, and they had not received my email, even though I had proof. After pressing the matter I was told to send it to an email address that I very much doubt was the correct person to address my issues to. This company has the monopoly on this industry, and if the insurance companies didn’t insist that the caravan be registered with CRiS then I would certainly would not deal with them again. A mistake that if handled in a different manor would not received this review, But the service provided was Atrocious.

"Ella" probably the most obnoxious customer assistant I dealt with on 02/07/25 @1604. Absolutely won't be continuing registration if it means even the slightest chance I have to call up again.

Customer service when you speak to these guys on the phone is absolutely outrageous. The lady's on the phone have customer service skills of a broken pencil. For a paying customer the way these speak to you on the phone when your new to this and all they want to do is fight against you and not actually help. This is not the first time I have spoken to them trying to sort the paperwork out for my caravan but every time I speak to them they are just so rude. Lucky that should be the last time I have to deals with this company.

CRiS were absolutely brilliant! Extremely helpful to us. Communication was professional and efficient. I would give them more stars if I could.

I purchased a security system for an additional £50 when I paid my £20 registration fee.
When the kit came with various security items there were no instructions with it. I have to go online and ask for this, then print it off myself.
Now I have the kit I think that I would not bother again as I am doing what the insurance company should provide free. If my van is stolen I have new for old so I am in effect paying to reduce their risk for them.I agree with the registration but in retrospect not the additional security.

Another Julie success! She contacted the dealer on my behalf when the dealer failed to pass on the ownership details onto CRIS. The dealer passed on the incorrect VIN number for my van and again, Julie was back on the case. Julie was reassuring and I felt that I could trust her to resolve the issue

CRiS are a monopoly and because of this they haven't bothered to update their business processes. Caravan insurers require registration so you have no choice but to use them.

It's a great idea to have a caravan register, but they must modernise. They need to invest in an online registration form and payments, like other organisations, as opposed of relying on a hard copy form requesting a cheque payment. It's extremely slow and frustrating working through this out dated process and a bad customer experience.

I hope this criticism helps them to improve?

Juilie was centrally to resolving an issue of non transfer of ownership created by my dealer Raymond James. Her tenacity in holding them to account and persistence calls resolved the issue. She kept excellent communication with me through the process until it was resolved. A Star with outstanding customer service skills. Thanks you Julie

The transfer of ownership process is slow and complicated.

The chip and vin packs are rubbish. Shelf life is 6 months, I never used them in time due to my mum being ill, microdots were all dried up. £50 down the drain. Instructions are too complicated.

How can we trust an organisation that is suppose to help cut down caravan theft when they can't get the basics right. Had to phone to do a change of ownership as the online system did not have my model caravan as an option. The original documents have everything correct. Was encouraged to take out the Vin Chip plus for more protection. The caravan has it on already as I discovered later. After three more attempts the document is still wrong and the model is stated as D25 i.s.o TI . The previous owners goes up every time a correction was made. The most incompetent organisation I ever dealt with in my 60 plus years on this earth

Very confusing to the consumer purchasing the product.I paid £17.95 for what i thought was to purchase proof of ownership. I called them straight away to explain i thought i was registering my caravan ownership.
The lady i spoke said no you will have to pay another £19.95 to register it now.I explained i thought that was what i thought i had done.Feeling ripped off.

We had an issue with our dealership giving us the wrong caravan (right caravan wrong CrIS number) Julie couldn’t have been more helpful. We are on holiday at the moment and she made all the calls between the dealership and Black Horse to make everything right and to make sure our new van was legal. Fantastic work.
Thanks again Julie.

Waiting a month for documents, phoned twice chasing then asked for an email to confirm the details needed to obtain further information from a separate company. Told a central system would be sending the information. The staff don't know what they are doing and have to put you on hold after every question to check for the answer. If we didn't have to use this company we wouldn't. Total waste of time.

They move at the speed of a glacier, seriously, I have never known a company so slow and inefficient. I am only using them because I need to get a warranty transferred. If you don't need to, don't waste your time, it will take forever to get a change of ownership, and they do not tell you if there is an issue - you have to chase them.

Bear in mind this is a privately owned database, unlike the DVLA which tends to be fairly efficient, this service is the polar opposite,

Please be aware this is a complete con do not fall for this they will take your money and give you absolutely nothing in return, they promised me a 30 day turn around this is now been 60 days and I have nothing for my money, obviously I'm reporting them to the legal authorities and also will be claiming back the amount from my credit card but you just need to be aware that this it's just a fraudulent company

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