Sold a product that wasn't even produced yet without stating this at the time of purchase. I ordered a Ghostface Hoodie(Scary Hours Hoodie) for my daughter prior to Christmas, never arrived and they r... See more
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Ordered September 21, 2025. It's almost December. Several emails and the same story. The crazy part is... they had the audacity to have a black friday sale with same day shipping, lol. Pissed me off... See more
Company replied
Just like everyone else, I purchased shorts and a hoodie December 12th. Not a single update or tracking info, never got an email when I asked for tracking….they are 100% a scam, do not purchase anythi... See more
Company replied
Horrible cheap products not only did I wait at least six months for my hoodie, but I ordered black got blue, then when I wore it with my heated seats in my car, the Cleveland Indian dude melted on my... See more
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1.3
Bad
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Ordered 4 pair of shorts on July 5
Ordered 4 pair of shorts on July 5, 2024 and was told that normal time is 2-3 weeks it is now August 27, 2024 and I have not received my shorts or a refund. On August 6, 2024 I received an email from Crisp with tracking number for USPS but only a label was created and no items were sent to carrier. This business is a scam and has customers funding their purchase orders without providing items to customers. Refusing to provide refunds to customers because you refuse to send out produce is unconscionable. I will move forward with legal action. PS I have ordered from Chine and all over the world and they have better business and ethics and provide a refund or ship items out sooner than this clown.
5 July 2024
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We have been in contact with you through email and we have been as transparent as possible, we emailed you already to inform you the order will be in transit soon, if you would like to discuss this further feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Really happy with my new shorts
Really happy with my new shorts! The quality is fantastic, especially considering the price. Customer service was great at keeping me informed.
19 August 2024
Reply from crispy-nyc.com
Thank you so much for taking the time to share your positive review! We’re truly grateful for your trust in us and your patience throughout the process. Your satisfaction is our priority, and it means the world to us to know that you loved the product and were happy with our service.
Your feedback is incredibly valuable as we are constantly striving to improve and grow as a company. We sincerely appreciate your business and look forward to serving you again in the future!
Crisp NYC
Idk if they slow or take your money
Man I placed my shorts July 13 still no shorts I was gone do a promo video on tictok for them but I guess that’s out the window good luck to any1 ordering
13 July 2024
Unprompted review
Reply from crispy-nyc.com
Hey James!
Thanks for your review! We tried looking up your order but you only provided your first name James so we couldn’t find it. If you ordered on July 13th you’re perfectly fine. That’s our normal shipping time especially if you ordered during a sale. All shipping times are posted on our site n each product description and also the shipping tab. Not sure if you read this before ordering or else you would have known what our shipping time is.
There’s no need to worry tho. Everything is fine and you’ll be receiving your order. You can always reach out to our customer service team via email as they are available 7 days a week. Also if you’re not doing so already follow us on IG for daily updates on shipping and sales where we keep everyone updated
Thanks
Team Crispy
Never received my shorts
Never received my shorts. After two months of waiting for shipping I finally filled a dispute with my bank.
3 July 2024
Unprompted review
Reply from crispy-nyc.com
Hey Rey!
Upon checking your order we see that you ordered around 5 weeks from the day you filed your chargeback. You also ordered during our 4 for $99 sale. We ask all customers to please be patient when ordering during a sale like this as each of our shorts are made from scratch to ensure top quality. Our shipping times are all stated on our site before ordering but can take a week or 2 more which is just normal
We also see that you reached out to our customer service team twice in which both times we advised you there was no need to worry everything was fine with your order. We understand you would’ve liked your order to be shipped with Amazon speeds but as we continue to grow we will for sure be there soon
Thanks
Team Crispy
The shorts are dope!!
I know everyone below is complaining about how long it takes for shipping but it’s clearly printed on the site nowadays nobody has any patience if the shipping isint like a multi billion dollar corporation like Amazon. This is an amazing fast growing brand with amazing people and great quality shorts not to mention the messaging behind the company is strong. Dont believe the haters this is a great brand !!!
18 August 2024
Unprompted review
Reply from crispy-nyc.com
We sincerely appreciate you taking the time to leave such a positive review. Your trust and patience mean so much to us. It’s wonderful to hear that you’re happy with your product and our service.
Your feedback is truly important, and knowing we’ve met your expectations inspires us as we continue to improve as a company. Thank you for choosing us, and we look forward to having the pleasure of serving you again!
Crisp NYC
I placed an order in May and still…
I placed an order in May and still nothing. Multiple emails, IG chats and comments via IG and nothing but fluff about how they are backed up and are going to send my stuff. be patient. Contacting my credit card company. Terrible business man.
13 August 2024
Unprompted review
Reply from crispy-nyc.com
Hello Jonathan
,
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are hand made one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to assure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We see that you already received your order delivered so we hope you are happy with the quality. If you would like to further discus this issue feel free to email our support team as we are happy to answer any other questions or concerns
Thank you
CrisP
I ordered from crispy and still haven’t…
I ordered from crispy and still haven’t received my order and it’s been over a month. I wrote an email to them and they then told me it takes a month for a shorts order. It’s been almost a month and two weeks and I still haven’t received my order. They created a tracking number for me but without the product. I’ve had a tracking number for two weeks that’s never been sent off. This company is unprofessional & horrible service
24 June 2024
Unprompted review
Reply from crispy-nyc.com
Hello Marquise
,
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are hand made one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to assure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We see that you already received both your orders delivered so we hope you are happy with the quality. If you would like to further discus this issue feel free to email our support team as we are happy to answer any other questions or concerns
Thank you
CrisP
Expect at least 8 weeks to ship!
Same as everyone else, placed an order first few days of June, got a tracking number 5 weeks later. Going on 8 weeks and no update, customer service is copy and paste. Absolutely do not recommend this clothing company!
31 July 2024
Unprompted review
Reply from crispy-nyc.com
Hello Jimmy
,
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are hand made one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to assure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discus this issue feel free to email our support team as we are happy to answer any other questions or concerns
Thank you
CrisP
The worse ever!!!!!!
The worse ever!!!!!!! Almost 7 weeks and I’m still waiting
29 July 2024
Unprompted review
Reply from crispy-nyc.com
Hello
,
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are hand made one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to assure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discus this issue feel free to email our support team as we are happy to answer any other questions or concerns
Thank you
CrisP
If I could give it a 0 star I would
If I could give it a 0 star I would. I ordered it may 4 in hopes to have it before June 20. Never came. It came a week after I got back. I got back July 5 so figure around the 11 of July is when I finally got them. After I got them, they were extremely small and way too tight. I searched the website to a return policy. It stated no returns whatsoever so I figured maybe if I reach out they’ll be able to exchange them for me instead for a larger size. Nope. They wouldn’t work with me just a little. They instead tried to give me a 60% off. Why would I spend more money on shorts and throw away 100$ worth of shorts? I told them, they could give me 90% off, I won’t buy from them again and I’ll write in the reviews and comments on social media explaining why. Scumbags. No professionalism whatsoever. If you decide to buy from them, good luck and Make sure you know what you’re doing before buying from them.
11 July 2024
Unprompted review
Reply from crispy-nyc.com
Hey Michael
Appreciate your honest review! And we definitely understand your frustration about not being able to exchange your shorts after receiving them. This is just a policy we had in place since Covid and we have stuck to it. It’s also stated in the site under each product description and also under our exchange and returns tab before ordering that way we avoid future problems like this.
We will continue to evaluate our policies and make sure that they are well known to customers before they purchase.
Thanks
CrisP
The other reviews are true!!
The other reviews are true!!! It took 4 weeks to have them print and label for my order and 2 weeks after that the post office is still waiting to have my order dropped off. Contacted their “customer service”, which is just their Instagram, and got some generic autofilled response. Don’t waste your time or money!!!!
26 July 2024
Unprompted review
Reply from crispy-nyc.com
Hello Cweezy
,Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are hand made one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to assure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discus this issue feel free to email our support team as we are happy to answer any other questions or concerns
Thank you
CrisP
Fronting Ass Company..…Crispy_NYC
This Company is the epitome of the saying robbing Peter to pay Paul.So what they advertise was a 4 shorts for $99 which seems cool but they have no inventory.So what there doing is collecting all the customers money from the sale putting In orders to the manufacture to get all this inventory but now it’s a time gap for the shorts to get made & sent to Crispy.I placed a order late May 2024 & it’s late July 24 2024 & still no shorts.They even said they don’t refund money on a sale so the customer has to just wait 3 to 4 months for 4 pair of shorts.This company is the worst hands down & customers should not even buy from them at all.I highly doubt if they will be in business come the next 5 years.Truly a dissatisfied customer
24 May 2024
Unprompted review
Reply from crispy-nyc.com
Hello Dwill
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are hand made one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to assure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discus this issue feel free to email our support team as we are happy to answer any other questions or concerns
Thank you
CrisP .
Terrible service and shipping times
I placed my order in early may ‘24. After waiting for several weeks for a shipping confirmation I contacted them. They said that processing times were 3-4 weeks and that this was stated at checkout. So I continued to wait finally around the 5th week I got a shipping confirmation with a tracking number. Problem was it said label printed pending pick up. 2 more weeks went by and it still said the same thing so I contacted them. They said that my order should ship the week of the Fourth of July or during the weekend and that if the tracking didn’t update I should contact them again. Well I did, because it didn’t! Now they say that most of May’s orders got dropped off at the post office over the weekend and that if my tracking doesn’t update then it’s set to go out this coming weekend. What really bothers me is they have a reel advertising their clothing on instagram. It’s a warehouse full of shorts that they say they have ready to ship. If so why am I waiting almost 2 months? Don’t waste your money or time! Especially your time!
25 May 2024
Unprompted review
Reply from crispy-nyc.com
Hello Vikram
,
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are hand made one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to assure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We see that you already received your order delivered so we hope you are happy with the quality. If you would like to further discus this issue feel free to email our support team as we are happy to answer any other questions or concerns
Thank you
CrisP
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