Cronkhite Home Solutions out of Peoria, Il will take your money and do no work. Also dont expect to get all your money back
5/18/26 Signed a contract and gave a deposit to have insulation put in a crawl space under our rental property. We specifically asked for the words "time is of the essence" to be added to the contract. Instead, Mr. Rod Taylor put "please install ASAP". The contract states "install to be complete in approximately 2 to 4 weeks". 4 weeks was when we needed it to be done because we were leaving on an extended vacation. Received a call that a contractor would be there on Saturday June 13th. No one showed up. On June 15th went back and forth with Tim from Cronkhite he wanted to send another contractor to the house while we were on vacation. Check book was with me and Cronkhite wasn't going to complete the work and wait for me to send them the check when I came back. Received a call from Jason (must be a subcontractor) after we got back, that he would be there on June 26th. My husband met them at the property and told them he had forgotten the check for the remainder of the bill, he went home to get it. While at home he received a call from the renter that the contractors left a few minutes after he left to get the check. Tim called on June 26th and said the contractors claimed there was a wild racoon in the crawlspace. Set a trap and caught the wild racoon which turned out to be a cat. Called Tim on July 6th, Tim now informed me that there was fecal matter (from the cat) that had to be cleaned up before any other contractor could come back. Why he didn't mention that when he told me about the racoon/cat is beyond me. It was now 7 weeks from when I signed the contract. I asked to cancel the contract. I have emails from Tim on July 13 and 17th leading me to believe that I would be getting my deposit back. On July 22nd I called Cronkhite again and talked to Douglas. He said that Dale Cronkhite (the owner) has our file and would be calling me back. Never received a call back. Filed a complaint with the Better Business Bureau. On July 31st the BBB said Cronkhite would send a settlement agreement to us via certified mail. In August I talked to the BBB and said that I did not receive an offer and that I thought Cronkhite never sent one to me. I suggested that the BBB contact Cronkhite and ask for a copy of the certified mail receipt. On September 16th instead of sending the certified mail receipt Cronkhite sent a copy of the settlement offer to the BBB, and they sent the offer to me. The offer was for 1/2 of my deposit! I have sent several certified letters to Cronkhite stating my dissatisfaction and as of November 8th I have never received any direct correspondence from them. My attorney has advised me to file a police report and let the Illinois attorney general handle it.