CSB Reviews 

They sent me the wrong item for my girlfriends birthday and i am now going on 7 days no response. I’ve emailed 5 times

I had ordered two packages worth €200, but they never arrived, and I have not received a refund either
Following up on your concern, I contacted DHL regarding the issue. They have informed me that the packages have successfully cleared customs, but for an unknown reason, they remain stored in their Amsterdam warehouse.

Unfortunately, this matter is now beyond my control, as it appears to be on your end. I have made multiple attempts to resolve the situation, including sending several emails, but I have only received one automated response from the AI system

I completely agree with the other reviews — I’ve placed multiple orders with this company, and it consistently takes over a month to receive anything. Even worse, some packages never arrive at all. When I contact support, I get the same automated-sounding message about “slight delays,” with no real resolution.

It’s frustrating, anxiety-inducing, and frankly a waste of time trying to follow up. At this point, I would not recommend this store to anyone. I won’t be placing any more orders — the experience has been nothing but disappointing.
I will be reporting fraud to my bank from this company

They are unprofessional and should be investigated. Their portal was down so I wasn’t able to lodge my return, I sent customer service an email. Explained the situation and sent a screen shot of the issue. I heard nothing back so after the second attempt I Sent my expensive return back and also sent them an email with tracking. Once it arrived to their warehouse I send another Screen shot of it being delivered. All ignored!!!! A week later, I followed up. Ignored - then followed up again every couple of days afterwards. Ignored.
I’m filing with the ACCC. Do not shop here!!!
Why don’t they have a customer service number you can call?

*update. 6 weeks later!!!! Once I publicly commented on one of their instagram posts then I finally get a response!!! Shocker!!! However they offered a credit note “out of good faith”
Absolutely disgusting. I want a refund for your horrible product. As if I would shop with you again.

⭐ 1 Star — Feels like a scam at this point
I’ve spent over $4,000 at Shop CSB and honestly, I’m shocked at how careless and unprofessional their service has become. My last order was left at the gate, ripped open, and dirty — and no one ever contacted me, even though I provided my phone number during checkout.
I emailed CSB multiple times over two days and got no response. In the end, I had to contact the delivery company (Veho) myself to fix the issue — which is THEIR responsibility. When CSB finally responded, they told me to “enter my gate code at checkout” — but there’s no place to do that on their site.
Now, my next order was marked “shipped,” but the tracking hasn’t updated for nearly two weeks. Nothing is moving. No ETA. No status update. Just silence. For how much money I’ve spent, this feels like a total scam at this point. CSB loves to post on social media and market like a luxury brand, but can’t even handle basic customer service or proper delivery.
If this is how they treat loyal customers, I’ll be making sure people know before they spend a single dollar here. CSB — get it together.

Really seamless transaction and lots of communication about the item's shipping and arrived on time and exactly as expected. Seems they might have addressed a lot of the issues shared here!

Poor customer service. 2nd time buyer.
First time, clothes were faulty. Second time (decided to give them a chance), couldn’t help with changing the delivery address. Going to use up all my credit from this return (because the clothes are not true to size, they run very small and they don’t offer refunds just credits lol) then will be done purchasing from CSB moving forward

- edit: if you’re looking for shorts / leggings that make your butt look good - keep that pump’s brand recoil shorts are better than csb invisible scrunch

Like most of the other bad reviews here, I had a bad experience with ordering and returns. I ordered a toffee color set and they ran out of my color for the bottoms, so they sent me what they believed was the next closest color? Skin color? I caught it before it technically shipped and asked them to fix it. Five days went by and no response. Once I finally got a response they said they had already shipped my order. Another two weeks go by, no order. I emailed again, and they gave me a fake tracking number that never updated. Another two weeks and my package finally arrived after I threatened to report them as a fraudulent company. I got the pants of the wrong color and immediately returned them. The new color arrived within 8 days for the return with no updates or tracking. Moral of the story, don’t buy from them unless you’re incredibly patient and willing the threaten them.
EDIT: after the company responded below, I can 100% say the statement they gave below is FALSE. Down grading my review to 1 star. I don’t do business with immoral companies.

I placed an order with CSB on May 8, and what followed was a frustrating, unprofessional experience from start to finish. They sent me a tracking number that never worked, and for over a month, I received zero updates or communication.

Then, more than 30 days later, I received a vague email buried in my spam folder saying one item was sold out — and instead of offering a partial refund or asking how I’d like to proceed, they cancelled my entire order without my consent.

It’s completely unacceptable for a business to sit on an order for weeks, provide fake tracking info, and then silently cancel everything with no proper outreach or apology.

This company clearly lacks transparency, communication, and basic customer service. Do not waste your time or money with CSB.

No help whatsoever with my order. Keep sending me back to DHL when they are legally required to ensure my package has been shipped with the correct address that I provided them when I ordered and payed. They refuse to request contact with DHL to give them my correct address. No help from them ever, only back and forth e-mails with the same information. The most ignorant customer service I dealt with ever in my life.

DO NOT BUY FROM THEM. I ordered something early May, never received it. Complained to them several times via email, they ignored me UNTIL I gave them a bad review. Now they tell me the courier lost my package and they want to give me a store credit. I want a full refund, NOT a store credit. I was naive for purchasing from them in the first place. I repeat, do not buy from this company. Read the reviews, there is a reason they are horrible!

I placed an order on April 27th and STILL HAVENT RECEIVED MY ITEM. They refuse to cancel or refund my order. And on top of that the customer service team (if they actually respond) are so rude and passive aggressive. I wish I could get this warning out to more people before they lose their money trying to order from this brand

I had a really frustrating experience with CSB. My package (Tracking #9261290318423020945121) was first marked as "delivered" by USPS, then suddenly updated to "returned to sender." This doesn’t make sense at all—my building’s mailroom is monitored by security cameras 24/7, and there was no delivery or return.

The order was already shipped later than expected, and I’ve now spent two weeks trying to figure out what happened with no clear answers. I haven’t received helpful support from CSB, and I’m left without the item I paid for.

I understand that delivery issues can happen, but I don’t think it’s fair for the customer to deal with all the stress and confusion alone. I’d really appreciate a proper solution—either a refund or a replacement. I just want what I paid for.

Terrible company. I am not sure if it’s scam or not but I ordered products from them and it has been a month and never received product. I tried to contact a customer service several times because they already charged my money. Now i don’t know what to do because not only i will never get my items but they also will never give me a refund. So I don’t recommend this company and every one should avoid as all cost.

It’s been more than a month since I placed my order and I have yet to receive my package. If you’re ordering from the US, don’t bother!

Returns policy is cooked - received a faulty item, have to use their only returns portal, store credit only and have to pay for return shipping.
Quality is poor girlie's, don't waste your money.

I’m seeing so many negative reviews on here and I thought I should write my experience. I’ve spent THOUSANDS with this store. At times I’ve returned a few things if something was too sheer or there was a flaw in the fabric but the team have always exchanged, refunded etc. I recommend this brand over ryderwear, keep the pump etc. Quality is great and customer service is wonderful. Hit them up on instagram if you haven’t gotten a response to an email and they’ll get back to you :) Kimberly S

Product design is cute but runs e-commerce like a scam. The experience of ordering is DEPLORABLE. No clear communication that you have to pay customs fees, which you obviously can't get back if you place a return. Returns are also only eligible for refund the first time as per policy, but once you start your return, there are no options to do so. Chat feature does not have chat. Contact is a form you have to hunt for somewhere in the website. This company designs cute things but runs e-commerce like a scam.

First of all, I received my order late. more than two weeks late. Secondly, as they arrived, the sizing was insane. We based the sizing with the model and her measurements so I took the XXS. And as i saw the top, it was too small so I returned. And few weeks of returning an item, they haven't received it and it was LOST! I have returned orders to other shops with the same post office, Swiss Post and so I trust them and for the first time ever CSB said they haven'g received any. So the item was lost and had to reorder because it's for a friend's gift. No refund. Disappointing!

Never again:
- quality is shitty, looks only good once and piles after the first wash
- Can‘t return goods, can only get store credit
- They came back 1(!) year after a missing return and asked me for money