Crosby Blinds Reviews 

309
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have ordered 8 blinds for my house from them, all electric, and any issues were promptly rectified at no cost to me. The updates were good, tracking supplied and delivery prompt for a custom mad... See more

Rated 5 out of 5 stars

I ordered some horizontal electric blinds back in January 2025. For various reasons, we didn't fit two of them until recently and had a couple of issues. I contacted Crosby Blinds regarding this and d... See more

Rated 5 out of 5 stars

I had a very challenging requirement and Crosby Blinds assisted throughout this process to assist me order the correct blinds. Good service and a very knowledgeable company.

Rated 5 out of 5 stars

We’ve now had 3 lots of blinds from Crosby Blinds. Every time the customer experience has been excellent. Jen and Andrew clearly explain what you might need and the different options available to fit... See more

Company details

  1. Blinds shop
  2. Window treatment store

Written by the company

Crosby Blinds was established back in 1975 as a family-run window blind specialist. With over 80 years of combined experience in the window blinds business, CrosbyBlinds is one of the UK's top-recognised and respected window blinds companies. Our established online business, now 20 years +, offers the most impressive and extensive range of window blinds. We offer online-exclusive products, advanced pre-launches of national collections, and quality-branded goods, all at discounted prices, delivered directly to customers in the UK. Order online and get a genuine 20-50% OFF high street prices. Crosby Blinds are totally committed to child safety and ensure all the blinds we supply comply with the new legal requirements set by the UK Government and Trading Standards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

309 reviews

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4.9

All reviews

(309)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

Very pleased with my new blinds. The visit to the store was a good experience. The assistant was very helpful without any pressure to buy. Once I had made my choice, the service both for measuring up the window, followed up later by the fitting was very efficient. I would have no hesitation in using Crosby blinds again.

B.C Formby

30 September 2020
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, Crosby Blinds. We ordered a large, battery powered roller blind for our bi-fold windows. These were made and fitted exactly as promised for what feels a reasonable price. Good quality and fitted right on schedule. Happy to recommend this company.

24 September 2020
Unprompted review
Rated 5 out of 5 stars

I pulled too hard on a blind string I…

I pulled too hard on a blind string I bought from Crosby Blinds two years ago and snapped a part and they happily sent me a replacement spindle part out free of charge, 1st Class! Excellent customer service thoroughly recommend.

23 September 2020
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service

I ordered one blind which looks great; excellent quality, good value and a perfect fit. I am most impressed, though, with the customer service, and would definitely order from Crosby Blinds again.

20 September 2020
Unprompted review
Rated 5 out of 5 stars

Super happy with my purchase from…

Super happy with my purchase from Crosby Blinds. Was a little bit worried when the order didn't come on the day expected but the communication was first class. When the blind came they were a perfect fit and easy to install. Would definitely recommend this company!

16 September 2020
Unprompted review
Rated 5 out of 5 stars

Excellent blinds

Our first order from Crosby Blinds - 2 roller blinds and a Roman blind. Very happy with the blinds, the fitting service and the very good advice given in the shop at the time of ordering. Will definitely use them again.

9 September 2020
Unprompted review
Rated 5 out of 5 stars

So pleased with my new blinds

This is the first time I have used Crosby Blinds. So helpful in the shop to help me make the right choice of blind. So much choice too. Just delighted with my new blinds. Good quality product and excellent fitting service together with fabulous customer service.
I will certainly be using them again.

7 September 2020
Unprompted review
Rated 5 out of 5 stars

Third time I've ordered from Crosby…

Third time I've ordered from Crosby Blinds and I'll continue to do so, as they're so helpful, knowledgable and prompt. Jennie has always been quick to provide the answers whenever I have a question (like how to I measure for recessed blinds!) and my blinds always arrive promptly and so well packaged. Thank you very much for looking after me.

7 September 2020
Unprompted review
Rated 5 out of 5 stars

I cannot tell you with how pleased I am…

I cannot tell you with how pleased I am with the 2.5m width Roman Blind you made for me. It is absolutely perfect, the pattern match is spot on and it’s beautifully made. Can’t fault it and I’m a perfectionist! Such good value too. Online ordering was easy and a few email exchanges and then it was made and delivered. Easy to put up. One very very happy customer and have recommended you to lots of people. Thank you so much.

1 September 2020
Unprompted review
Rated 1 out of 5 stars

4 out of the 8 Luxaflex Duette Blinds…

4 out of the 8 Luxaflex Duette Blinds are broken where the adhesive has failed. Blinds are 5 years old, so out of warranty. Luxaflex have offered replacements at a discounted price ( Still very expensive) without any warranty. Luxaflex claim that this has been caused by environmental and genetic factors ( Whatever that means?!) without asking where they are installed ( Dining/living room). I always believed they were a quality company, but sadly this doesn't seem to be the case any more.You'd expect the blinds at that price to last more than 5 years! I always enjoyed good service from Crosby blinds, but they seem to have just rolled over and given in to feeble excuses by Luxaflex. We do not appear to be the only ones to experience this problem with the Duette blinds.

1 September 2020
Crosby Blinds logo

Reply from Crosby Blinds

Thank you for your review, nearly 6 years after purchase !

The fabric on Luxaflex Duette blinds have an extended guarantee of 3 years.

When you contacted us regarding the fabric fault the blinds were over 5 years old.
Even knowing that your blinds were completely outside the scope of the guarantee we still contacted Luxaflex trying to find a solution to your problem. We sent many emails and had many long phone calls with them and negotiated a great deal for you.
We offered replacement blinds at a trade cost from Luxaflex with no margin added by us at CrosbyBlinds, a saving of nearly half the RRP.

As you say you’ve always enjoyed good service from us at CrosbyBlinds,.
I am sorry that you no longer feel the same way, and that you felt the need to leave a 1 star review after we made what we feel was an exceptionally reasonable offer.

We at CrosbyBlinds will always go the extra mile for our customers.

Rated 5 out of 5 stars

Tremendous From Crosby Blinds

I have had INTU blinds for about 6 years now and they are tremendous as well as their service. I needed some more blinds for our new french doors and they came within just a few days. Just ask for Jenny and she will give you an excellent service, she is brilliant at her job.
But first, go into their website and it explains how to measure for the blinds you require.

29 August 2020
Unprompted review
Rated 5 out of 5 stars

Perfect

Only company to make perfect fit blinds over 1.6m fitted and noticed a crease at top and a hole in one of the slats contacted customer services with photos. Excellent response blinds remade delivered and fitted.
Excellent company to deal with

25 August 2020
Unprompted review
Rated 5 out of 5 stars

You can't go wrong with Crosby Blinds

Crosby Blinds have supplied and fitted all the blinds in my home (I don't have any curtains!) and I wouldn't go anywhere else. They are knowledgeable, have an amazing selection and Andrew is a whizz at putting them up. I can't recommend them highly enough

13 August 2020
Unprompted review
Rated 5 out of 5 stars

Have ordered several times from Crosby

Have ordered several times from Crosby, always find them not only the cheapest but hassle free. Latest order I was confused with the installation and Jenny helped me greatly!
Wouldn't hesitate to recommend them.

6 August 2020
Unprompted review

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