I ordered 2 sweaters, for 2 different people. The one for my husband is too small. I have emailed 3 times to do an exchange. Well within the return window. First off, I ordered this on Thanksgiving, i... See more
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Review summary
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The product (order No 519820) was not as expected (way too small and the zip on the wrong side) but decent-ish. The customer service up until a certain point was okay. Now after returning the item... See more
Company replied
Shipping was very slow and delivery was rejected because there was postage due even though I paid for shipping. The last item I ordered is definitely not the size or color I ordered. I don’t think I w... See more
Company replied
My wife purchased a sweater for me as a Christmas present. She placed the order Dec 5th; we finally received the pkg Jan 6. She emailed multiple times to check status or get a refund, never received... See more
Company replied
1.8
Poor
176 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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I wish I had checked the reviews on…
I wish I had checked the reviews on this company before I placed my order. My order was supposed to arrive on 12/23 and that didn't happen, so I went to the website to track my order. First, I was under the impression that this was an American company and that the country of origin was the US. It is NOT. I will not be ordering from this company again. I haven't received my order yet but based on the reviews I am now not looking forward to getting it.
25 December 2025
Unprompted review
Reply from Crosscrownstore
Hello Calvette,
We’re truly sorry for the disappointment and frustration caused by the delivery delay, especially with your order being expected before the holidays. We understand how upsetting it is when expectations aren’t met.
Cross & Crown is a U.S.-based brand, and while we do work with international fulfillment partners, all orders are processed and supported directly by our team. During the holiday season, carrier delays can unfortunately occur and affect delivery timelines.
We’d really like the opportunity to review your order status and assist you directly. Please reach out to our customer support team with your order number so we can provide clarity and help resolve this as quickly as possible.
I am beginning to think this is a scam
I am beginning to think this is a scam! I ordered on December 14, 2025 and still
Have not received my order. They were meant to be Christmas gifts for my husband. Let's please report to correct authorities for this scam to be shut down off the internet!!
13 December 2025
Unprompted review
Reply from Crosscrownstore
Hello Sheryl,
We’re truly sorry for the frustration this delay has caused, especially since your order was intended as a Christmas gift. We understand how disappointing this can be. We assure you that Cross & Crown is a legitimate company and that orders placed during the holiday season experienced unexpected carrier delays due to high volume.
Please reach out to our support team directly with your order number so we can review the status and assist you promptly.
I believe this to be a scam site
I believe this to be a scam site. Do not trust!!
13 December 2025
Unprompted review
Reply from Crosscrownstore
Hello Jana,
We’re sorry to hear about your concern. Cross & Crown is not a scam, and we take these matters very seriously. If you placed an order with us, our support team would be happy to look into it and provide clarity on the shipment status.
Please contact us directly with your order details so we can assist you further.
I have still not received my order that…
I have still not received my order that was ordered on December 7. The tracking number is erroneous I cannot access it at at all. These two sweaters were also meant to be Christmas gifts. Please do not order from them. I will be seeking PayPal to get reimbursed.
I heard back from the vendor and they told me to contact customer service. Haha! They did not provide a number, I called the one under their email for help. The number is non working!
6 December 2025
Unprompted review
Reply from Crosscrownstore
Hello,
We’re very sorry for the delay and understand your frustration, especially with holiday gifts. Tracking links can sometimes appear inactive during certain stages of transit, but this does not mean the order is not moving.
Please contact our customer support team with your order number so we can review the tracking details and help resolve this for you as quickly as possible.
This has been the worst shipping…
This has been the worst shipping experience of my life!!! I ordered 2 sweaters as a gift December 2,2025 it’s December 28th and still have yet to receive it!!!! I’m really thinking about calling my bank and saying it’s a scam! I WILL NEVER SHOP WITH THEM AGAIN AND PLEASE I WOULD NOT RECOMMEND THEM TO ANYONE!!!!! HORRIBLE!!!!
1 December 2025
Unprompted review
Reply from Crosscrownstore
Hello Terri,
We sincerely apologize for the experience you’ve had. Holiday shipping delays affected many carriers this season, and we understand how upsetting that can be. We absolutely do care about our customers and want to help resolve this.
Please reach out to our support team with your order information so we can look into your shipment and discuss available options.
Never received order
Never received order. No response from customer service. Why are these people not investigated and shut down?
7 December 2025
Unprompted review
Reply from Crosscrownstore
Hello,
We’re sorry to hear about your experience and the concern it’s caused. We do respond to customer inquiries, though response times may be longer during peak holiday periods.
Please contact us directly with your order number so we can investigate the situation and assist you further.
Never rec’d sweaters ordered 3 weeks ago
I ordered 2 sweaters on 12/7/2025. Never received them. Tracking number that was provided gives vague details of where my order is. I have emailed this company with no reply. Doubtful that I will ever receive a refund of the $85 I foolishly spent with this company. Buyer beware.
7 December 2025
Unprompted review
Reply from Crosscrownstore
Hello Robin,
We understand how frustrating it is to wait for an order, especially when tracking updates seem unclear. We assure you that we are here to help and that refunds or resolutions are handled through our support team.
Please reach out to us directly with your order details so we can review your case and assist accordingly.
NOT IN US everything ships from China
Still have not received order. Placed 12/14/25. Thought they were in USA but they are not. Doubt I ever receive order.
14 December 2025
Unprompted review
Reply from Crosscrownstore
Hello,
Thank you for sharing your experience. While we do work with international fulfillment partners, all orders are fulfilled and supported by Cross & Crown. Shipping times can vary depending on location and seasonal demand.
Please contact our support team with your order number so we can check the status and provide assistance.
DO NOT ORDER- Paid 11/1/25, never received.
Ordered a $120 Jacket, tracking kept saying in route, cleared customs now the order is expired and never delivered.
1 November 2025
Unprompted review
Reply from Crosscrownstore
Hello Ric,
We’re very sorry to hear about your experience and understand your concern regarding the delivery. Orders showing extended transit or customs-related updates can sometimes require additional investigation.
Please contact our customer support team with your order details so we can review this thoroughly and help resolve the situation.
14 day return window is ridiculous and 2 sizes too small
I bought a sweater as a christmas gift for my husband, and it is way too small (by 2 sizes!), but I see now that their return window is only 14 days. That is very unfair, as all other retailers extend the return window for the holiday. I will not order from this company again, nor do i recommend them or their products.
25 December 2025
Unprompted review
Reply from Crosscrownstore
Hi Sherry,
We’re sorry to hear about your experience and understand how frustrating sizing issues can be, especially when an item is purchased as a gift. Our 14-day return policy is clearly outlined on our website and applies to all orders, though we understand it may differ from policies offered by larger retailers.
We appreciate your feedback regarding sizing and will continue working to improve clarity in our size charts. Thank you for sharing your experience.
Have not received my order if I saw…
Have not received my order if I saw these reviews would have never ordered bad business.
9 December 2025
Unprompted review
Reply from Crosscrownstore
Hi,
We’re sorry to hear that you haven’t received your order yet. We understand how disappointing this can be. Shipping delays can occasionally occur due to carrier processing and seasonal volume.
We encourage you to contact us at hi@crosscrownstore.com
with your order number so we can review your shipment and assist you further.
— Cross & Crown Customer Support
I always get annoyed when websites make…
I always get annoyed when websites make you re-enter your info a million times. I especially hate that when I’m trying to use Shop Pay. Checkout at Cross Crown Store was completely seamless and super fast. The easy checkout plus their scripture mug collection makes this my new go-to shop.
20 December 2025
Unprompted review
Reply from Crosscrownstore
Hi Max,
Thank you so much for your positive feedback! We’re glad to hear that your checkout experience was smooth and seamless. It’s great to know that both the shopping experience and our scripture mug collection stood out to you.
We truly appreciate your support and look forward to serving you again.
— Cross & Crown Customer Support
Be aware of their return policy back to China
Purchased a jacket. While it was a fairly inexpensive purchase the construction and fabric looked cheap. Shame on me, you get what you pay for. The fit was also a little small for a US XL. It was tagged as 2XL so clearly not labeled for U.S. sizes. The delivered package was return addressed from Los Angeles. I requested a refund within the 14 day window but in order to get a full refund I was instructed to return it to CHINA. By the time I pay $25+ to ship it overseas it just isn't worth my time and trouble as they've eaten 1/3 of my purchase price with return shipping. The other option is I keep the purchase and they give me a 30% partial refund which is what I chose. I would not buy from them again knowing the poor return policy, while it is consistent with their description, it is deceptive. Especially when Amazon and other US retailers have a far more convenient return policy. Clearly this business model is to get you once and take your money rather than sell you a quality item that would make you become a return customer.
17 December 2025
Unprompted review
Reply from Crosscrownstore
Thank you for taking the time to share detailed feedback. We’re sorry the product did not meet your expectations in fit and construction.
Our return policy, including international return handling, is fully disclosed prior to purchase. While this may differ from policies of larger marketplaces, transparency is important to us, and we strive to clearly communicate these terms.
We appreciate your feedback as it helps us continue improving.
— Cross & Crown Customer Support
Ad says this is a two-piece men's…
The size is too small. It's an XL men's but fits more like a medium. So wish I would have read the review first!! Lesson Learned!
23 December 2025
Unprompted review
Reply from Crosscrownstore
Hi Roxanne,
We’re sorry to hear that the product did not match your expectations regarding description and sizing. We understand how frustrating this can be.
Product details and sizing information are provided on the product page, but we appreciate your feedback and will continue refining our listings to avoid confusion.
— Cross & Crown Customer Support
Is this a Scam!?
Well, since my order over 2.5 weeks ago, I've heard nothing, apart from an automated email! I've tried tracking the parcel, where it just states 'Info. Revieved' and 'Parcel Data Reviced' on the 10th December; It's now the 24th! The automated email response claims a reply within 48 hours. The website claims to respond within 24 hours. This was 4 days ago and neither have happened. Extremely unprofessional and not happy with no response or updates.
10 December 2025
Unprompted review
Reply from Crosscrownstore
Hi Sandra,
We’re very sorry for the frustration you experienced. During peak periods, tracking updates can be delayed even while shipments are moving through the carrier’s network.
We understand how concerning this can feel and apologize for the delay in response. Please reach out to hi@crosscrownstore.com
with your order number so we can review your case directly.
— Cross & Crown Customer Support
False Advertising
I placed an order for 2 sweaters on December 14 2025. Their Facebook ad and company website both said shipment was guaranteed by Christmas. I ordered because it appeared they were based in the US. I would never have ordered Christmas presents to be delivered from China 10 days before Christmas whether it guaranteed delivery before Christmas or not. They are still running ads over the weekend on Facebook that guaranteed delivery by Christmas.
The only way I have found to contact the company is via email or via message on their Facebook page. I have sent 4 messages over the last week because it shows that my items have yet to ship on December 23rd. I have yet to receive a response, so now I have to scramble to replace Christmas presents at the last minute.
23 December 2025
Unprompted review
Reply from Crosscrownstore
Hi Christie,
We’re very sorry for the frustration and stress this caused. We understand how important delivery timelines and clear communication are, especially during high-demand seasonal periods.
While we process orders promptly, carrier congestion can impact delivery progress. We regret that this experience did not meet expectations and appreciate your feedback.
— Cross & Crown Customer Support
Placed order December 5th
Placed order December 5th, even paid extra for the 100% guarantee. As of December 23rd, items have NOT been delivered, tracking has not moved in DAYS, and no response to my numerous emails. This was the main present for my boys. VERY disappointed and feel scammed.
23 December 2025
Unprompted review
Reply from Crosscrownstore
Hi Jennifer,
We’re very sorry to hear how disappointed you feel. We understand how upsetting delays can be, especially when an order is intended for something important.
We appreciate your feedback and encourage you to contact hi@crosscrownstore.com
with your order number so we can review your case further.
— Cross & Crown Customer Support
I placed an order with this company…
I placed an order with this company back in November and I still have not received my package! Had I read the reviews beforehand, I would have never done so. This company doesn’t even deserve the 1 star that I HAD to give to leave this comment! Stay clear from ordering from this company! I will be reporting them to the Better Business Bureau
25 November 2025
Unprompted review
Reply from Crosscrownstore
Hi Stacey,
We’re sorry to hear about your experience and understand your frustration. We regret that your order has not arrived as expected and apologize for the inconvenience caused.
If you’re open to it, please reach out to hi@crosscrownstore.com
with your order details so we can look into this matter further.
— Cross & Crown Customer Support
Placed order middle of November
Placed order middle of November. Never received confirmation. Still haven't received 3 items.
Emailed support still haven't received a response. Guess I will not receive items before Xmas if received at all.
I should have read reviews 1st.
21 December 2025
Unprompted review
Reply from Crosscrownstore
Hi Earlene,
Thank you for sharing your experience. We’re truly sorry to hear about the delay and the frustration caused by not receiving confirmation or updates in time. This is certainly not the experience we want for our customers.
Please reach out to us directly through our official support channel so we can locate your order and assist you as quickly as possible. We’d really like the opportunity to make this right for you.
This is Just ridiculous.
This is Just ridiculous.. I was really praying these bad reviews weren’t true.. just know that if you are looking forward to gifts delivered by Christmas.. lose all hope this company is beyond a scam.. it’s hard to believe they are on the market I’ve been waiting over a month for my order and I guess I’m pretty much $180’s doomed
19 December 2025
Unprompted review
Reply from Crosscrownstore
Hi Job,
We’re very sorry for the delay and for the disappointment this has caused, especially during the holiday season. We understand how frustrating it is when an order doesn’t arrive as expected.
If you haven’t already, please contact our support team directly so we can review your order status and discuss available options with you. We’re here to help and would like the chance to resolve this properly.
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