Banner for Crossfly

Crossfly Reviews 441

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 363 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its comfort, quality, and supportive design, often highlighting the innovative fly and soft fabric. Many appreciate the prompt delivery and excellent customer service, making the overall purchasing experience very positive. However, some customers experienced issues with sizing, finding items larger than expected, and a few noted that the waistband on certain styles tended to roll. There were also occasional comments about the pouch design not providing adequate support or being positioned too low for some users. A small number of people reported problems with delivery, including delayed orders or packages sent to incorrect addresses, and some mentioned orders being canceled without explanation.

What people talk about most

Product

Customers had positive experiences with product quality, praising the comfort, fit, and material of the... See more

Quality

People report positive experiences with quality. Customers frequently praise the excellent quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and appreciated... See more

Service

Reviewers mention positive feedback about service. Many customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've needed some new underwear and purchased a myriad of single pairs from different companies. The crossfly won hands down for support and comfort. Grabbed 1 pair of short running socks to see how... See more

Rated 5 out of 5 stars

I like the product and my experience of customer service has always been good. The “uplift” that these pants provide is great and better than others I have tried. My only criticism is that the produ... See more

Rated 5 out of 5 stars

This was my third purchase. Having tried various makes of underwear, Crossfly are the most comfortable I've worn, and the the way the fly is designed, no more fumbling around. Slowly, because they... See more

Company replied

Rated 5 out of 5 stars

At 78 and having always worn briefs type underpants I decided that perhaps I would try boxers. I tried pairs from a well know High St store and also from a well know brand of boxers. Neither provided... See more

Company replied


Company details

  1. #35 of 58 best companies in Underwear shop
  2. #312 of 627 best companies in Clothing Shop
  3. #144 of 241 best companies in Men's clothes shop

About Crossfly

Written by the company

Crossfly was created to redefine everyday comfort for men. For too long, men have settled for outdated designs and average-quality underwear, while women’s underwear has evolved with innovation, support, and premium fabrics. We’re here to level the playing field — with performance-driven, intelligently designed products that put comfort first.

Born from a small team of UK and US sportswear professionals with decades of experience in product innovation and marketing, Crossfly was created with a simple mission: to elevate men’s everyday comfort through intelligent design, premium quality, and sustainable thinking.

We’ve poured our expertise into creating a lifestyle brand that puts performance, durability, and comfort first. Our underwear and socks aren’t just everyday essentials — they’re your go-to, must-have gear that supports you through work, sport, travel, and everything in between. With every Crossfly product, you’ll feel the difference from the moment you put it on.

What Sets Crossfly Apart?

Unmatched Comfort: Our Cocoon internal pocket system offers all-day support, eliminates friction, and keeps you cool — so you can focus on life, not discomfort.

Innovative Design: The X-Fly reimagines the traditional Y-front with a faster, smarter, one-handed access system that just makes sense.

Premium Fit: Our ZeroFold360™ Waistband moves with your body and stays smooth — no rolling, no digging, just pure comfort.

Feel-Good Products in Every Way We don’t launch anything unless it improves on what came before. That means using superior materials that feel better and last longer than the competition. And where possible, we choose sustainable options, from responsibly sourced fabrics to 100% recyclable packaging. Because looking after the planet is part of feeling good, too.

Our Vision: Take Comfort to the Extreme Whether you're pushing limits or just getting through a long day, Crossfly is designed to move with you, support you, and make you feel great doing it. Once you’ve worn Crossfly, you won’t want to go back.

Discover the Crossfly difference at crossfly.com

Free Shipping

Written by the company

With any purchase above $60/£50
Shipping costs sucks. We know it. We try to be as fair as we can and absorb the cost so you don't have to. We have a low threshold for this reason so you can enjoy free shipping (most of the time).

Crossfly Promise

Money Back Guarantee on your First Pair

Get your money back if you're not 100% happy.

Contact info

Promotion box for Crossfly

Bestselling styles

Patented design for your comfort

4.5

Excellent

TrustScore 4.5 out of 5

441 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very comfy

Very comfy, fit well.

5 September 2025
Crossfly logo

Reply from Crossfly

Wow ! Thank you for your comment, we appreciate it! We look forward to welcoming you back in store soon.

Rated 5 out of 5 stars

Great trunks

They actually fit and are very comfortable

13 September 2025
Crossfly logo

Reply from Crossfly

Wow ! Thank you for your comment, we appreciate it! We look forward to welcoming you back in store soon.

Rated 5 out of 5 stars

A fantastic product

A fantastic product, prompt delivery and well packaged. Will keep on ordering in the future.

2 September 2025
Crossfly logo

Reply from Crossfly

Wow ! Thank you for your comment, we appreciate it! We look forward to welcoming you back in store soon.

Rated 3 out of 5 stars

expensive

good quality but expensive

30 August 2025
Crossfly logo

Reply from Crossfly

Thank you for your feedback! We’re glad you’re happy with the quality. We understand they’re a bit of an investment, and we hope the comfort and durability make it worthwhile. 😊

Rated 5 out of 5 stars

Like these!

Easy ordering. Good delivery.
Very comfortable.

9 September 2025
Crossfly logo

Reply from Crossfly

Thanks for the excellent review! We look forward to seeing you in store again soon.

Rated 5 out of 5 stars

At 78 a change of underwear.

At 78 and having always worn briefs type underpants I decided that perhaps I would try boxers. I tried pairs from a well know High St store and also from a well know brand of boxers. Neither provided support and neither stopped certain parts of my anatomy ending up in the leg section. Then I found CROSSFLY. what a difference, what a great experience with parts staying in place and supported. Very prompt delivery, nice feel to the material and they have washed well. The cross fly element proved to be very good. Extremely pleased thank you.

6 September 2025
Unprompted review
Crossfly logo

Reply from Crossfly

Thank you so much for sharing your experience! We’re delighted to hear that your first step into boxers with Crossfly has been such a positive one. Comfort and proper support are exactly what we designed them for, so it’s great to know they’re doing their job. We also really appreciate your kind words about the material, the wash, and of course the Crossfly design. Thanks again for your trust – we’re thrilled to have you as part of the Crossfly community!

Rated 1 out of 5 stars

Have sent email and I am waiting a…

Have sent email and I am waiting a reply, waistband has went on the product after one wear!

13 June 2025
Crossfly logo

Reply from Crossfly

Sorry to hear about your experience. That’s definitely not the experience we want for you and we certainly don't want to let you know. Please reach out to us at hello@crossfly.com with your order details and we’ll get this sorted for you right away with replacement pairs.

Rated 1 out of 5 stars
Crossfly logo

Reply from Crossfly

Sorry to hear your order hasn’t arrived. That’s definitely not the experience we want for you. Please reach out to us at hello@crossfly.com with your order details and we’ll get this sorted for you right away.

Rated 5 out of 5 stars

very comfortable

very comfortable, soft on the skin and keeps the bits in place. They don't ride up and you hardly notice you're wearing underwear

27 August 2025
Crossfly logo

Reply from Crossfly

Thank you so much for your great feedback! 🙌 We’re delighted to hear that you find them so comfortable, supportive, and soft — just like they should be. It’s exactly the feeling we want our customers to experience. 💙

Rated 5 out of 5 stars

The most comfy underwear I've ever worn

Absolutely sublime comfort from these boxers, never experienced anything like it, I genuinely won't be able to wear anything else again.

26 August 2025
Crossfly logo

Reply from Crossfly

Wow, thank you for such amazing feedback! 🙌 We’re thrilled to hear our boxers gave you a whole new level of comfort. Knowing you don’t want to wear anything else is the best compliment we could hope for. 💙

Rated 5 out of 5 stars

Best boxers ever worn

I don't write many reviews but these deserve one - genuinely the best boxers I've ever owned. I didn't realise how uncomfortable my old ones were. These are not too tight and very soft. Cannot go back to wearing anything else.

26 August 2025
Crossfly logo

Reply from Crossfly

Thank you so much for taking the time to share this! 🙏 We’re honoured that our boxers have made such a difference for you. Knowing they’re the best you’ve ever owned — soft, comfortable, and impossible to go back from — is the ultimate compliment. 💙

Rated 5 out of 5 stars

The best pants ever

The best pants ever. I drive for a living and find other pants very uncomfortable crossfly are great 👍

26 August 2025
Crossfly logo

Reply from Crossfly

Thank you so much for taking the time to share this! 🙏 We’re honoured that our boxers have made such a difference for you. Knowing they’re the best you’ve ever owned — soft, comfortable, and impossible to go back from — is the ultimate compliment. 💙

Rated 5 out of 5 stars

Love the trunks!

Love the trunks. Perfect fit. Band stays - no rolling. Great fabric feel. Pouch is perfect. Keeps everything in place.

15 August 2025
Crossfly logo

Reply from Crossfly

Thank you for your fantastic feedback! 🙌 We’re thrilled the fit, fabric, and pouch support are hitting the mark. Knowing the waistband stays put and everything feels perfect means a lot to us. 💙

Rated 5 out of 5 stars
Crossfly logo

Reply from Crossfly

Thank you for your fantastic feedback! 🙌 We’re thrilled to hear that they're the best ones you've ever owned! It means a lot to us. 💙

Rated 5 out of 5 stars

Quick delivery of a great product

Quick delivery of a great product. Comfortable, supportive and long lasting.

23 August 2025
Crossfly logo

Reply from Crossfly

Thank you for your fantastic feedback! 🙌 We look forward to welcoming you back in store very soon💙

Rated 4 out of 5 stars

Excellent overall

Excellent overall, but pouch could be a bit more supportive by being a bit smaller but more "strechy"

22 August 2025
Crossfly logo

Reply from Crossfly

Thank you for your fantastic feedback! 🙌 We look forward to welcoming you back in store very soon💙

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look