Croudace Homes LimitedReviews 

657
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality and finish of the properties, often noting the high standards of craftsmanship and attention to detail in their new homes. The staff, including sales teams and site managers, are consistently praised for being helpful, professional, and friendly, making the moving process smooth and stress-free. Reviewers also commend the outstanding customer service, with many appreciating the quick responses, effective communication, and the genuine care shown by employees in resolving issues. However, some people were dissatisfied with the company's communication and perceived lack of decency, citing instances where agreed deals were withdrawn without clear explanation. A few other people also felt that the quality of construction was substandard, reporting serious defects throughout their homes and a lack of action from the company to address these issues promptly.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the efficiency,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness, efficiency,... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Location

Customers consistently note positive experiences with location, often highlighting satisfaction with new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A team of five Croudace employees came on a corporate volunteering day to Buzzworks Association beekeeping site in Hitchin. They were all extremely helpful and cleared and repainted some of our works... See more

Company replied

Rated 5 out of 5 stars

We moved into our lovely new home on Hermitage park two weeks ago! The craftsmanship of the property is fantastic and although still a building site, the estate is always clean and presentable w... See more

Company replied

Rated 5 out of 5 stars

Andy at the Brooks development came out to fix a few defects we had at the house, his work was nothing short of exceptional. He really went above and beyond making sure everything was rectified to the... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with the service provided. The work was carried out to an excellent standard, and everything was handled professionally from start to finish. A special mention to Lukas, who complete... See more

Company replied


Company details

  1. #6 of 29 best companies in Housing Development
  2. #7 of 31 best companies in Home Builder

About Croudace Homes Limited

Written by the company

”Croudace”

Founded in 1946, the Croudace Homes Group is a residential developer. Croudace operates throughout the South East and enjoys a long and proud history of private ownership and financial stability.

Croudace homes range from affordable starter homes and apartments through to town houses and luxury family homes with up to six bedrooms. The primary objective of the company is to build high quality homes, backed up with excellent customer service. Croudace’s responsible approach to sustainability is matched by the company’s consideration of the environment, with developments designed with maximum green space and mature landscaping to create verdant outdoor space for the benefit of all.

The Croudace commitment to quality has been recognised by the many thousands of customers who have chosen to buy a Croudace home. The emphasis on quality and customer service has resulted in both consumer and industry awards for design, build quality and service.

The company has achieved the maximum 5 Star Award for quality and customer service from the HBF for twelve years in a row. The status of displaying ‘5 Star Builder Customer Satisfaction’ is a useful guide for potential customers to indicate the high standard they can expect from a Croudace home. The five star rating indicates that, over 90% of customers would recommend Croudace Homes to their friends.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

657 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(657)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer service

We visited Ochre Meadows and wanted to feedback about the advisor on site, her interaction with us and how comfortable she made us feel. Lovely manner nothing was too much trouble, she made us feel valued and answered all our queries with confidence and assurance. I definitely want to revisit and feel Marnie Borrow will help us make this really important decision. Thank you for a wonderful experience.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

we recently visited Wisteria Gate and…

we recently visited Wisteria Gate and Lyn was absolutely a credit Croudace homes she went into every detail with good knowledge and made the viewing a great customer experience.
Highly recommend viewing and speaking to Lynn.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

We recently purchased a home at wisteria gate

We recently purchased a home at wisteria gate and I can’t fault the experience. Lyn white from sales was great from start to finish- knowledgable friendly and professional. She went above and beyond to help us with the stresses of the purchase process and our solicitors. We’re very pleased with our purchase and the quality of our home.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Staying in Vyne Park Was an Easy Choice, Thanks to Charlotte and Steph

We've lived on Vyne Park for the past four years, and as soon as the new phase of the development was announced, we knew we wanted our next home to be here.

From the very beginning, Charlotte and Steph were fantastic. They were always available to answer our questions, no matter how big or small, and did so with honesty and reassurance. Thanks to their help, we were able to quickly figure out what we wanted and find the perfect plot for our new home.

On a more personal note, we truly believe that we’re able to move because of Charlotte and Steph. They didn’t just guide us through buying our new home, they also supported us through the sale of our current one. At one point, we were close to giving up, but they went above and beyond to make sure everything was in place for the move to happen. That kind of dedication has made this move even more meaningful to us.

As for the build quality, we’ve all heard horror stories from other developers, but our experience on the Vyne Park estate has been nothing but positive. Of course with a new home there will be snagging, but it didn't take long for those to be dealt with. We’ve been incredibly happy here, and we’re confident that our new home will be just as well built. This next step feels like the right move for our family, and we’re so grateful to be staying within this fantastic development.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Would love my own 1 day…

My mum and dad live at Vyne Park and I have always loved the development. Hope to be in a position to purchase my first property there on the next phase. They offered me lots of help when it came to looking into getting my first mortgage. Charlotte and especially Stephanie were super friendly and helpful.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

I visited VYNE PARK this weekend in the…

I visited VYNE PARK this weekend in the hope of a part exchange,it’s a beautiful development very impressed! Although I didn’t fit the criteria as I’m downsizing, I was very impressed with CHARLOTTE and her knowledge, a credit to CROUDACE , I must say. I’m very much hoping to secure a property on phase 2 in the not too distant future. Thank you CHARLOTTE

18 May 2025
Unprompted review
Rated 5 out of 5 stars

The Brooks

My experience with Croudace Homes has been all positive, Marnie and Sanaz in the sales office at The Brooks couldn’t be any more helpful. Any problems or questions are always actioned professionally and promptly. As a team they are always happy with lots of smiles, this is very refreshing and welcoming.

Sue is always at hand via email, again very fast to react with any problems I have.

Any Croudace based problems with the property I’ve had dealings with Andy and Lucas. Friendly clean and professional.

I’ve been in my new property for two months now. As with any new property there can be teething problems, but it’s how they are dealt with that really matters.

So far so good.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

The team at Vyne Park

The team at Vyne Park have been amazing, Charlotte, Stephanie and Kim have been in regular contact throughout and have been able to answer all our questions making a stressful journey of moving much more of a positive one. Not long to go before we are in our new home. Paula and Jim

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, Knowledgeable, and Accommodating - Highly Recommend a visit!

Had an excellent experience with the sales team at Vyne Park. From the very first interaction they greeted me with a smile and have been incredibly accommodating, always ready to answer my questions. Their knowledge and insight were invaluable in helping me make an informed decision to purchase.

A special mention goes to Charlotte, Kim and Stephanie, who are always ready to provide clear guidance and expertise. Their professionalism and friendly approach truly sets them apart.

I highly recommend Vyne Park and its exceptional team to anyone considering a new home purchase!

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Positive opening two years with croudace

Overall a positive experience during our first two years with Croudace after purchasing a new build.

The whole team have been great and responding and solving any issues.

A special mention to Gary & Kevin who are super polite, helpful and always on time when fixing any small issues we had in our home.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

My partner and I recently visited Vyne Park a few weeks ago and were very impressed with the selection of beautiful properties. As we are now in the process of purchasing a home, I wanted to express our sincere appreciation for the exceptional service we have received from Kim, Steph, and Charlotte.
Since we do not live locally, their willingness to accommodate our needs and their prompt responses to our inquiries have been incredibly helpful and have made this process much smoother for us.

4 May 2025
Rated 5 out of 5 stars

Following my reservation of a house at…

Following my reservation of a house at Vyne Park, Chineham I am still in contact with the Sales team as my purchase proceeds and I continue to have a very friendly and professional service. I am very excited to move in soon and can only thank Charlotte, Stephanie and Kim for helping me and going out of their way to make the purchase as smooth and exciting as possible! Would highly recommend this development.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Vyne Park

We visited Vyne Park over the bank holiday weekend. Steph & Charlotte were very welcoming and we were made to feel important. The show homes were beautiful and we hope to be reserving here soon when they have some 2 beds on the next phase.

3 May 2025
Unprompted review
Rated 4 out of 5 stars

My parents brought a Croudace house at…

My parents brought a Croudace house at their Whitwell development few years ago and it was a very good quality built home. We are looking for our first home and have been looking and hoping Croudace would come back to the area and with luck we saw their new development in Codicote so we decided to pop in.

Firstly I’d like to say the external look was terrible. No signage to where the sales office was but when we called and was guided where to go we had to walk up a steep gravel path which was a challenge to walk in. Secondly when we walked into the sales office it was done up beautifully. A lot has changed from when they were in the sales office at Whitwell.

We was disappointed that there was no show home to look round but what was really nice to see the sales lady in the Codicote office was the same lady who was at the Whitwell development. What a small world and really happy to see she is still with Croudace.
To see her brought back the time when my parents brought and it was 5 star service throughout then. We loved our home at Whitwell.

Unfortunately I have only given 4 stars because the overall appearance and not able to easily find the office which is such a shame.
I look forward to seeing the show homes when they are ready for looking round.

Croudace is a 5 star builder and the sales staff are all friendly and nothing too much to ask or show us.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Lovely viewing experience

I had a lovely viewing recently at the Brooks, what a welcoming sales team, extremely knowledgeable but no hard selling. It’s still early to know where we want to live but the homes are beautiful and finished to such a high standard, both Marnie and Sanaz made it such a memorable experience!

3 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look