Crowdmade Reviews 

225
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Had a weird defect occur with a sweatshirt I had purchased back in March. I didn't believe there was anything that could be done about it, but wanted to report it so that the manufacturing team was aw... See more

Rated 5 out of 5 stars

Great customer service! The package was lost and they helped me to finally receive my order. Very kind and helpful, I am totally satisfied and would definitely recommend. Thanks so much for everythin... See more

Rated 5 out of 5 stars

I had a tricky checkout glitch where my browser timed out right as I tried purchasing during a presale. I was worried I had lost my chance, but Julio from Crowdmade provided the most patient, dedi... See more

Rated 5 out of 5 stars

I have had two issues with shipping in the past (USPS issues both times) and Crowdmade has made fixing any issues extremely easy. All it took was a quick email, and they made everything right (within... See more

Company details

  1. Clothing Shop

Written by the company

Crowdmade partners with creators from Youtube, Instagram, and Snapchat to create the highest quality apparel and accessories that fans are proud to wear.


Contact info

  • 1933 Davis Street, 94577, San Leandro, United States

  • crowdmade.com

4.6

Excellent

TrustScore 4.5 out of 5

225 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(225)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Plushie was cute!

Plushie was cute, and was delivered in a reasonable amount of time. My only complaint is that it was a little pricey. Overall it was nice, and my son was happy! 😊

19 July 2021
Rated 4 out of 5 stars

4 stars

Everything was great except the package tracking was a little weird and could have been a little more straight forward.

17 July 2021
Rated 4 out of 5 stars

Good, but needs a little bit improvement.

Okay, Look i was a bit scared when i saw these other reviews, but i have had good experiences, i ordered a shirt and a hat, the shirt was not dispatched within their 3-5 policy, so i went over to their twitter dm @crowdmademerch I got a semi-quick reply, and a few days later it was dispatched. The only really complaint i have is that the support crew is hard to reach, i only found the twitter by accident. Get better email support, Crowdmade. It would help.

15 July 2021
Unprompted review
Rated 3 out of 5 stars

Crowdmade Customer Policy, from cheeks to thicker than a snicker

Ordered a hoodie that was not shipped to the proper location at my housing, most likely left to be stolen and slim chance it never arrived. I'm all here for artist expression but they take no responsibility on the delivery as well as their carrier and I'm out of $40 w/ no product.
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UPDATE - After a lack of proceedings from my local post master, Crowdmade had made amends to reship the order out of courtesy. I appreciate their goal of providing a great space for artists to create Merchandise and am still awaiting shipping info.

28 June 2021
Unprompted review
Rated 5 out of 5 stars

First order didn't come after 3 months

First order didn't come after 3 months, didn't think anything of it because of covid. I reached out to customer service and they told me the manufacturer would send the order again. 2 months later, still nothing so I reached out again and they told me the same thing. I did received it after the resent so I'm guessing it was my fault for ordering during covid as the pandemic was still going in the USA (not in my country so I thought it would be ok) Excellent customer service, item seem of quality.

18 June 2021
Unprompted review
Rated 5 out of 5 stars

Great service!

I ordered some stickers and a pin, and after a rocky start with a mistype that was totally on me, the support was able to help, and on top of that everything arrived two days early (one day after being shipped!) undamaged and beautiful!

10 June 2021
Unprompted review
Rated 1 out of 5 stars

No order and no refund

They took a while to "ship" my order and when the tracking finally said left In mailbox, the item was was in my mailbox which locked and there's no way it could have been stolen. I contacted customer service and they referred me to file a claim with USPS after a week I have not heard from the mail. And this place told me they are not responsible for the mail. In the meantime not product and not refund for the over priced shirt I ordered for my son. Meatcayon and crowdmade are not going to see my business again.

27 May 2021
Unprompted review
Crowdmade logo

Reply from Crowdmade

Hi Mayie,

I'm really sorry about your bad experience. After getting feedback from customers like yourself we've changed our policy for when USPS claims a package is delivered but it does not appear to be received.

Rated 5 out of 5 stars

Rocky start but A1 in the end

I see their reviews are pretty patchy, and for a while I thought I had been scammed because my order did not arrive. I got pretty annoyed and wrote some harsh stuff in emails but they could not have been more helpful and understanding when they got back to me.
In fairness postage from USA to UK is sloooww, worse since Brexit (grrr) and when the package goes missing everyone suffers.
These guys though, good as gold, got a replacement in the post to me and, OK several months after the original order, they have now arrived.
Just enameled pin badges, but the quality is excellent and not bad value.

17 April 2021
Unprompted review
Rated 1 out of 5 stars

Terrible shipping experience

Terrible shipping experience resulting in one package lost and the other returned for unknown reason. They did refund but not shipping.
Out ten bucks and three months with nothing to show for it.

9 February 2021
Unprompted review
Crowdmade logo

Reply from Crowdmade

Hi Lee,

I'm really sorry about your bad experience. After getting feedback from customers like yourself we've changed our policy for when USPS or DHL claims a package is delivered but it does not appear to be received.

Rated 1 out of 5 stars

Rubbish quality hoodies

Bought 2 oversimplified hoodies, came in bad quality, I'm taking fading design on a guildan hoodie, was charged $40 for both. Shipping took forever which is somewhat understandable, customer support was slow and of $90 paid I only got refunded $70, not counting the $20 I had to pay for shipping. Please steer clear.

16 January 2021
Unprompted review
Crowdmade logo

Reply from Crowdmade

Hi Cardboard,

I'm sorry you had a difficult experience. In the case of a misprinted item, we will always try to ship a replacement but it sounds like that didn't happen in your case for some reason.

Rated 1 out of 5 stars

What the heck?!?!

I bought the leafy plush,and it ran out after I ordered it,so I'm not getting it.I wouldn't be complaining if it wasn't for the fact they didn't give the 21 dollars I spent on the plush.I barely have money,since I'm a kid,and it felt like a punch to the face that I got NO refund though it wasn't my fault.They didn't say it was sold out and now I lost 21 dollars!

12 January 2021
Unprompted review
Crowdmade logo

Reply from Crowdmade

Hi Jayce,

I'm not sure what happened but this is absolutely not our policy. In rare cases when items run out of stock, we refund customers 100% of the time. Our support team is reaching out to understand how this happened and will make things right.

Rated 1 out of 5 stars

Slowest shipping ever!

5 January 2021
Unprompted review
Crowdmade logo

Reply from Crowdmade

Hi Abdul,

I'm really sorry for any shipping delays you experienced. Because of the complexity of our operation, many items are either pre-sold (and won't ship for multiple months) or are made on-demand (and will take a week or so to ship).

Rated 1 out of 5 stars

Ordered an item for my son for…

Ordered an item for my son for Christmas on 12/1/20. No updates and no way to contact them. I understand items are made to order, but in this day and age it shouldn't take months.

28 December 2020
Unprompted review
Crowdmade logo

Reply from Crowdmade

Hi Stephanie,

I'm so sorry for your experience. For future reference, you can always reply to your order confirmation email and that will go directly to our support team.

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