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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the platform for its efficient payment system, noting that rewards are processed quickly and reliably. Many people find the user experience enjoyable, appreciating the variety and frequency of available surveys. The website is often described as easy to navigate, contributing to a smooth overall service experience. However, some customers have expressed dissatisfaction with the customer service, citing issues with payment receipt and difficulties in resolving problems. A few other people also felt that the survey process could be frustrating, with frequent rejections or technical glitches that prevent them from completing surveys and receiving rewards.

What people talk about most

Payment

Reviewers highlight positive aspects of payment. Many customers praise the quick and easy payment process,... See more

User experience

People report positive experiences with user experience. Many consumers find the platform enjoyable and... See more

Website

Clients share positive opinions on the website, with many praising it as a great survey site that is quick... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Have used this survey site for a few years. Am still very pleased to make a bit of shopping money back from completing their surveys. Customer service personnel are also very helpful.

Rated 5 out of 5 stars

I have been a panel member for a number of years and have really enjoyed giving my opinion on a wide range of products and services. There reward are wide and varied and is easy getting to the payout... See more

Rated 5 out of 5 stars

Crowdology is one of the best survey sites you can use. Plenty of varied surveys although not all I can complete due to age or just not being the right candidate. However all that being said I love th... See more

Rated 5 out of 5 stars

I’ve been a survey panelist for a few years with Crowdology. The surveys are fairly frequent and varied. Once reaching the required amount for a voucher, it’s straightforward to redeem. The voucher is... See more


Company details

  1. Market researcher

Information provided by various external sources

Want to earn little extra cash? Easy! Just 3 simple steps: sign up, give your opinions and get paid.


Contact info

4.2

Great

TrustScore 4 out of 5

444 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

No payout

I have always used Crowdology without any issues. However this time I needed to cash out to pay a bill and I have never received payment. I worked for hours on surveys to build up my funds and then my cash never arrived in my PayPal as it usually does. I’ve contacted them twice since then, to which I’ve had no reply. They have just decided to close my account and not give any answer or the money they owe me. Only a month ago I would have said their great, now I say avoid this company

Update: They have said that conveniently my account has been terminated after a comprehensive review. I along with many other users have seemingly had this problem with crowdology as soon as you need to cash out. I’m a university student, worker and carer so I do surveys for the only few hours I have in the evenings to help pay my bills. You will spend hours doing surveys for no payout. AVOID, Scamming activity

10 January 2024
Unprompted review
Crowdology logo

Reply from Crowdology

17/5/24
Hi,
Unfortunately, your survey responses, returned an outcome of 'Quality Terminate', this happens when your survey answers are not in line with your profile data. Therefore, because we are unable to use your data in the research your account was suspended by CINT.
If you would like this decision reviewed, please contact me directly: caroline.knowles@savanta.com
Regards
Caroline

Rated 5 out of 5 stars

What a bonus!

Was offered a bonus for carrying out surveys in November. Received email at end of month, asking if I had received the bonus and offering to chase it up for me if I had not. Money came through two days later.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Helpful

Helped quickly very apologetic explained the issue and resolved the issue no problem . Highly recommend

16 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

The support I received from Crowdology in respect of my query was timely and considered. They could not have done more to help me and I am more than satisfied with their response. Excellent level of customer service provided, well done Crowdology.

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Payment Query

I had an issue with a bonus payment and emailed crowdology with an expected reply of 5 days. I was pleasantly surprised to receive a reply within a couple of hours from a lady called Caroline. She was extremely helpful and explained everything. She promised to get back to me today and did and query resolved. It’s great to have someone who does what they say they will. Well done Caroline

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Super service!!

Crowdology gave a November Bonus for all completed surveys earning more than £5 & sent email to advise date of payment. In the event of non payment by stated date asked to advise Crowdology. No payment received by due date so emailed & Caroline sorted payment so promptly bearing in mind there must have been a lot of failed payments.

18 December 2023
Unprompted review

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