Crown Gas & Power Reviews 

210
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professional approach, and proactive support, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting that queries are handled efficiently with quick response times and great care. The overall service is frequently described as excellent, with employees often going above and beyond to resolve issues and ensure customer satisfaction. Even when facing complex situations like billing complications or payment queries, customers found the support to be exceptional, clarifying charges and swiftly resolving concerns.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, fast, and stress-free.... See more

Response time

Customers had positive experiences with response times, frequently praising the prompt, helpful, and... See more

Payment

Users describe ambiguous interactions with payment, with some customers reporting positive experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mohammed Sajid was extremely helpful over the phone. He was courteous, very patient and professional. He resolved my issue, helped set up my portal and explained everything very clearly to me.... See more

Company replied

Rated 5 out of 5 stars

Switching to Crown is without a doubt the most positive experience of my working year. Helen Pritchard is our account executive and it has been nothing short of miraculous how she has turned around o... See more

Company replied

Rated 5 out of 5 stars

I do not know if Crown Gas & Power are the cheapest, but I do know they are the most helpful & easiest company to deal with - nothing is ever an issue & even if I am speaking to the wrong department t... See more

Company replied

Rated 5 out of 5 stars

Had an issue with a payment that couldn’t be found which in fairness was my fault. Even though i sent evidence several times Spoke to a lovely girl called Lucy Bird who was so understanding and very... See more

Company replied


Company details

  1. Energy supplier
  2. Gas company
  3. Green energy supplier

Written by the company

Crown Gas & Power is an award-winning business energy supplier to the commercial sector. We have been supplying energy to businesses since 2001 and are renowned for our competitive prices and our first-class customer service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(210)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mohammed Sajid is an asset

Mohammed Sajid is an asset.

He was able to help me process a COT with ease and helped resolve other issues beyond the initial call.

Happy with the service provided.

23 January 2026
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

Lucy

Lucky is very patient and helpful.
Thank you for the great experience

8 January 2026
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We are so glad you had a positive experience with us. Your support is invaluable to us.

Rated 5 out of 5 stars

Excellent customer service

Mohammed Sajid was extremely helpful in resolving a recent query we had both over the phone and via email.
It was a pleasure dealing with him and restored my faith that good customer service does still exist.

5 January 2026
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Rated 5 out of 5 stars

Prompt Service!

We had an issue with three out of five invoices being Estimated reads in spite of having Smart Meters.
However Lucy & her team speedily rectified these issues with Credit Notes and revised Invoices, so we're back on track!
Many thanks.

24 December 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority.

Rated 5 out of 5 stars

Natalie Knight

I do not know if Crown Gas & Power are the cheapest, but I do know they are the most helpful & easiest company to deal with - nothing is ever an issue & even if I am speaking to the wrong department they assist until satisfied. Which makes them priceless!

17 December 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority.

Rated 5 out of 5 stars

Dealt with Simon Black

Dealt with Simon Black, very professional and curtious. Explained everything I needed to know.
Thanks

15 December 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

Customer Service at its best.

We have recently become a customer of Crown Gas and Power. I have spoken to Denise twice since then, and she has dealt, both times, with my queries in a professional, yet kind way. Understanding of our needs, thorough, kind, all describe the way Denise has sorted out our queries. 11/10 A Great Job. Thank you again

15 December 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave a review. We’re delighted to hear you enjoyed your experience with us, it really means a lot to our team.

Rated 5 out of 5 stars

Always answer the phone wthout a queue…

Always answer the phone wthout a queue and fast response to problems.

2 December 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

The customer service I have received…

The customer service I have received from Lucy Bird has been excellent. Lucy is a pleasure to deal with on the phone. She listens to my problems and is very helpful with good follow up.

Lucy is an asset to your company.

2 December 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for the 5-star rating! We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our customers.

Rated 1 out of 5 stars

I moved into a property with our…

I moved into a property with our company Blue Giraffe Dartford Ltd. They claim I am out of contract. I asked for a price, it was excessive for the market. I have switched they have sent me a very excessive bill for a day rate of £1.50 a dayfor the time I was there. I have paid it because I dont want them to block the swap or pass it to bailiffs but what a rip off.

1 December 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Good afternoon,

Thank you for taking the time to share your feedback.

I’m sorry to hear that you’ve had a negative experience during your time with Crown Gas and Power. We always aim to provide clear and fair service, and we’d appreciate the opportunity to look into this further for you.

If you would like our Complaints Team to review your meter and the charges applied, please email complaints@crowngasandpower.co.uk with your Site Reference and/or Meter Point Reference Number (MPRN), and a member of the team will contact you directly to assist.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Lucy is fantastic

I just wanted to say that Lucy Bird from credit control has been an exemplary representative of Crown. She has been very attentive to our account and has gone the extra mile to assist on more than one occasion!

28 November 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for sharing this review with us! We are thrilled to hear that you had a great experience with our team.

Rated 5 out of 5 stars

Great Service from Melanie

Great Service from Melanie, very courteous and friendly, asset to Crown Gas and Power... Crown Gas and Power is also a Lovely supplier with professional staff all around

27 November 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Rated 5 out of 5 stars

Arran has been a fantastic AM to work…

Arran has been a fantastic AM to work with really goes above and beyond to deliver a top service

20 November 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.

Rated 5 out of 5 stars

Elizabeth Kyme from credit control…

Elizabeth Kyme from credit control processed the refund process efficiently and was very helpful keeping me updated throughout the process, after days of trying to get hold of another staff member.

18 November 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Lucy solved our payment issues within…

Lucy solved our payment issues within 20 minutes of our initial contact . Was very apologetic for the oversight on there part. Nice lady to deal with , very helpful

18 November 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.

Rated 5 out of 5 stars

This is the 2nd review I am doing for…

This is the 2nd review I am doing for Lucy Bird , she has helped me out several times over the last few weeks with some issues that I had and has been extremely helpful and professional she is an asset to your company , Cheers Lucy, Karen, Smartsunbeds

14 November 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We truly appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority.

Rated 5 out of 5 stars

Liz Kyme

Liz Kyme was so helpful and nothing I asked was a problem for her and she solved any issues I had instead of passing me to someone else.

11 November 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority.

Rated 5 out of 5 stars

I had a query on a recent invoice from…

I had a query on a recent invoice from Crown, but it was quickly answered by Denise.

7 November 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

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