Crown Gas & Power Reviews 

210
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professional approach, and proactive support, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting that queries are handled efficiently with quick response times and great care. The overall service is frequently described as excellent, with employees often going above and beyond to resolve issues and ensure customer satisfaction. Even when facing complex situations like billing complications or payment queries, customers found the support to be exceptional, clarifying charges and swiftly resolving concerns.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, fast, and stress-free.... See more

Response time

Customers had positive experiences with response times, frequently praising the prompt, helpful, and... See more

Payment

Users describe ambiguous interactions with payment, with some customers reporting positive experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mohammed Sajid was extremely helpful over the phone. He was courteous, very patient and professional. He resolved my issue, helped set up my portal and explained everything very clearly to me.... See more

Company replied

Rated 5 out of 5 stars

Switching to Crown is without a doubt the most positive experience of my working year. Helen Pritchard is our account executive and it has been nothing short of miraculous how she has turned around o... See more

Company replied

Rated 5 out of 5 stars

I do not know if Crown Gas & Power are the cheapest, but I do know they are the most helpful & easiest company to deal with - nothing is ever an issue & even if I am speaking to the wrong department t... See more

Company replied

Rated 5 out of 5 stars

Had an issue with a payment that couldn’t be found which in fairness was my fault. Even though i sent evidence several times Spoke to a lovely girl called Lucy Bird who was so understanding and very... See more

Company replied


Company details

  1. Energy supplier
  2. Gas company
  3. Green energy supplier

Written by the company

Crown Gas & Power is an award-winning business energy supplier to the commercial sector. We have been supplying energy to businesses since 2001 and are renowned for our competitive prices and our first-class customer service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(210)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Megan

Megan was very helpful yesterday helping me obtain the usage of gas for our company, it was nice to speak to somebody albeit through message but you knew it was a person and not a robot so thank you Megan :) 10 out of 10.

2 April 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Wow! We are blown away by your review. We can’t wait to have you back for more experiences!

Rated 5 out of 5 stars

Helpful Service

Melanie was so helpful in providing me with the missed invoices and confirming the account balances. She also set me up on the portal so I can access the accounts from the office.

24 March 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

Rated 5 out of 5 stars

Excellent Customer Service by Mohammed Sajid

Mohammed Sajid helped me to resolve the issue in no time. He provided excellent customer service, was patient, knowledgeable, and went above and beyond to resolve my issue efficiently. His friendly attitude made the experience pleasant, and I truly appreciate the professionalism.

7 March 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.

Rated 5 out of 5 stars

Very helpful

Very helpful, polite and fast overall very easy to deal with highly recommend

28 February 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

Mohammed is an epitome of good customer…

Mohammed is an epitome of good customer relationship. Solved my problem swiftly and satisfactorily. He does what he says that he will do.

18 February 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We are so glad you had a positive experience with us. Your support is invaluable to us!

Rated 5 out of 5 stars

Fantastic

Mohammed Sajid quickly helped to resolve my query in a friendly and professional manner. Great service thank you.

17 February 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

Rachel Collins from the Key Accounts

Rachel Collins from the Key Accounts Credit Control team was excellent is responding quickly and efficiently resolving the issue effecting our account.

27 January 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We are so glad you had a positive experience with us. Your support is invaluable to us.

Rated 5 out of 5 stars

Portal Access

Natalie phoned me to sort out access to Portal and it was easy to do and she was very helpful

17 January 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

Rated 1 out of 5 stars

Horrific company trying to charge…

Horrific company trying to charge firstly a drive by disconnect st £140 which they couldn’t provide details of for me to check on my CCTV, a year on claim they have done meter reads and charge me for gas…I’m the only one with a key and the building is empty. Absolutely disgusting way to treat business and with a flippant attitude

14 January 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Dear Stuart,

Thank you for taking the time to let us know about your experience with Crown Gas and Power. I am sorry to learn you have had a negative experience on this occasion.

I understand our Complaints team has since been in contact with you to resolve your concerns.

If you need to contact them directly, please email complaints@crowngasandpower.co.uk or alternatively, you can call 0161 762 7744. Our office hours are 8:30am – 5pm Monday – Friday.

Rated 5 out of 5 stars

I spoke with your agent Natalie Knight…

I spoke with your agent Natalie Knight today in your credit control team, she assisted with 2 overdue accounts for me and she was extremely efficient and helpful, nothing was to much trouble. A lovely lady and an asset to your company.

10 January 2025
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Rated 5 out of 5 stars

You guys truly Rock

You guys truly Rock! Hands down the best supplier in town, and truly I am very grateful for your excellent relationship over the years.

Now that Power is on - 2025 will belong to you! Here is me wishing you all much success for the years to come!

Also I wanted to especially thank Rebecca Marsh, She has been such a pleasure to deal with, very helpful, always on it and never a let down! A true great asset to us in ensuring she is always there to help, and without her superb help and support it would not have been possible - so thank you for being a Star!

13 December 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.

Rated 5 out of 5 stars

Great Customer Service

I spoke to the phone to Natalie Knight, she was really helpful. She was really swift and made sure my request was dealt with.

Thank you.

31 October 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority.

Rated 5 out of 5 stars

Crown Gas are great at answering the…and working with clients

Crown Gas are great at answering the phone in just a few minutes. The staff are always helpful, kind, and friendly. Its always a pleasure to call them or vice versa. Always a quick solution to any issues that arise on either side.
Just ended a call with Helen Pritchard What a helpful and friendly person. A pleasure! So unusual these days.

29 October 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Wow! We are blown away by your review. We can’t wait to have you back for another great experience.

Rated 5 out of 5 stars

Great Customer Service

Helen from Crown was a big help regarding getting refunds sorted, was really quick to reply to my emails and made the process really smooth!

16 October 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Rated 5 out of 5 stars

Great Customer Service from Mo Sajid

Staff At Crown Gas are always helpful across the board. On this occasion Mo Sajid has assisted us with matters in relation to our account. When ever we had dealt with Mo in the past he provides a quick response with concise information and resolves our queries in full.

25 September 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review. We appreciate your feedback and are really pleased to hear about your positive experience with Crown Gas & Power when managing your account.

Rated 5 out of 5 stars

Your staff were polite ,helpful and…

Your staff were polite ,helpful and knowledgeable.
Spot on with everything, 5stars from me
Dave spittle old church school.
thank you Mohamad

20 September 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for sharing your experience with us! Don’t hesitate to reach out if there’s anything else we can assist you with

Rated 5 out of 5 stars

I have had a number of dealings with Mohammed

I have had a number of dealings with Mohammed in the credit control department and must say he has been extremely helpful in each and every instance, and just made every experience efficient and hassle free, highly recommend.

19 September 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Rated 5 out of 5 stars

Customer Service

Thank you Helen for all your time today and for your quick and thorough responses.

6 September 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for your kind words. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.

Rated 5 out of 5 stars

Melanie was awesome

Melanie was very nice and extremely helpful,
thanks so much and would recommend your company

3 September 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority.

Rated 5 out of 5 stars

Helpful

Helpful, friendly and proactive. Melanie T from their customer services team was especially helpful.

19 August 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority.

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