Croyland Reviews 

1,116
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and professional throughout every single step of the vehicle acquisition journey. Many people strongly appreciate the relaxed, transparent no-pressure sales approach and the reassuring communication provided by the team from start to finish. However, some customers also noted occasional difficulties involving post-purchase mechanical problems, such as unexpected engine failures or oil leaks after driving away. A small group of visitors also experienced frustrating communication delays, showroom neglect, or felt let down by unexpected vehicle preparation and valuation inconsistencies.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during the vehicle... See more

Service

Customers consistently note positive experiences with service, highlighting efficient staff, helpful... See more

Product

Customers had positive experiences with product, expressing great satisfaction with their new vehicles... See more

User experience

Users describe satisfaction regarding their user experience, highlighting a smooth, seamless, and stress-free... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful and professional staff members who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Company replied

Rated 5 out of 5 stars

I’ve lost count how many times I’ve had a car through croyland now! Always deal with Jamie Burton, and I cant recommend him enough. Im someone who has no idea about cars and it’s nerve wracking to sit... See more

Company replied

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied

Rated 5 out of 5 stars

We part exchanged our old car and bought a newer one today from Croyland. We were looked after again by Matt and he really was excellent. He helped us through the maze of paperwork and made the whole... See more

Company replied


Company details

  1. Car dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,116)

198 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Overall great experience buying from…

Overall great experience buying from Croyland. Visits and test drive very informative. Picking up on the day had some nice touches that made it feel like buying a new car. Local to me, would definitely recommend

30 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review and recommendation

Rated 5 out of 5 stars

Great Service

Brilliant service from Ben meeting my expectations and talking me through the process, I have had a few cars of Croyland and have never been disappointed.
Great customer service.
Thanks guys.

5 October 2025
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Dan A

Dan A was excellent, very knowledgeable about the vehicle he was selling, very good experience with Croyland

8 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. It's very much appreciated.

Rated 5 out of 5 stars

Croyland Daniel A

A great experience in buying for the 1st time from Croyland. Daniel Aspinall couldn't have been more helpful, from 1st enquiry to test drive then purchase. Very smooth transaction, great deal and highly recommended if you are in the market for some new wheels.

8 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Charlie is great!

My whole car buying experience was amazing thanks to our sales assistant Charlie. We were able to explore all the cars we were interested in and picked one immediately after. There was no pressure, just helpful advice for what car was best suited to me. Even after I’d bought the car I was looked after well. I’m able to phone up or just show up and Charlie would go over and beyond to help me with my car. So glad I bought here!

16 September 2025
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Great service

Great service, great deal, no messing around. everything you want when buying a motor! Very happy.

Thanks Ben.

11 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review. It's very much appreciated.

Rated 1 out of 5 stars

They are selling faulty cars !!

They are selling faulty cars !!!
The communication with them is so hard

20 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your feedback. We’re sorry to hear about your experience and take concerns like this very seriously. To help us investigate and resolve the issue, please contact our Aftersales team directly at aftersales@croylandcarmegastore.co.uk with more details. We are committed to assisting you wherever we can and the opportunity to put things right

Rated 5 out of 5 stars

A great experience

A great experience, found the car we had been looking for, spoke with Dan who couldn’t. have been more helpful. Viewed car and went on a very good test drive. Agreed a deal and sorted. I can honestly say buying this car has been a really good experience from start to finish. Dan made it a great experience so Thank You. Also the coffee was very well received. Dave & Dianne

18 September 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read you had a great experience and Dan was able to help you with your recent car purchase. Thank you for leaving a review.

Rated 5 out of 5 stars

Very seamless process.

Very seamless process.
Ben was fantastic. Went out of his way to help.
Will use this service again

17 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your recent review. We're please Ben was able to help!

Rated 1 out of 5 stars

Avoid at all costs!!

Avoid at all cost!!!
Had no end of problems with the car, bought it back in January 2025, hadn't even had it 3 days and the engine light came on, and still to this day this problem hasn't been resolved. I am sick of being fobbed off with them saying there's no found faults with the car "it drives fine". I have 3 young children and with an engine light that keeps coming on and off is really not safe and yet they still say there's nothing they can do, also claiming against my warranty for work they haven't even carried out is beyond a joke. Trying to call them about this is almost impossible, they never pick up the phone or make out they are busy in meetings so to ring back another time.
I have been to another RAC APPROVED garage that have given me a report to say that there is faults with my car so at the moment I will be taking matters further under the Consumer Rights Act 2015 to have this matter rectified.
Please stay away from this car place.

17 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your feedback. We are sorry to hear about the difficulties you've experienced and understand how frustrating this situation must be, especially with the safety concerns you've raised. We now understand that you are in contact with our Aftersales team, and please be assured that Lynn is doing her utmost to resolve the matter to your satisfaction. We take all concerns seriously and are committed to working with you to find a resolution. If you have any further information or documentation you'd like to share, please feel free to email us at aftersales@croylandcarmegastore.co.uk

Rated 5 out of 5 stars

Great experience Charlie was very understanding and…

Charlie was very understanding and patient when I was looking for a new car. He was very efficient and very helpful with everything. Definitely recommend Croyland cars.

17 September 2025
Unprompted review
Croyland logo

Reply from Croyland

It's great to read that Charlie was able to help with your new car purchase. Thank you for your review.

Rated 5 out of 5 stars

This was my first time dealing with…

This was my first time dealing with Croyland Car Megastore, very professional from start to finish with a quick and easy sale along with a part exchange. Ben Pugh was very welcoming and made the experience extremely positive aswell as giving me a good and fair deal, I would recommend to anyone.

7 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to review your recent purchase with us. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Couldn’t thank the team at Croyland…

Couldn’t thank the team at Croyland enough if I tried. Went to look and get prices and George helped with that and not pressuring me at all. Came back the following day and was placed in the hands of Charlie. He was so approachable and professional! He helped with anything I asked or questioned him about. I walked away with a new car and content that these guys helped me and went above and beyond to sort my finance stress free. Would 100% recommend Croyland cars to anyone.

20 August 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review and thank you for your recommendation.

Rated 5 out of 5 stars

Jamie Burton

Jamie Burton was very helpful from start to finish and made my whole car buying experience a pleasure!

13 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thanks for your recent review.

Rated 5 out of 5 stars

Rushden

Worked with George and Matt, both very helpful and made the situation less daunting and smoother.

9 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review of your experience.

Rated 5 out of 5 stars

Thankyou croyland for a fantastic…experience

Thankyou croyland for a fantastic service when I had a wheels issue shortly after buying my car, they were amazing, dealing with the problem and going that extra mile, although it was only cosmetic the wheels are now stunning , great service throughout, a special thankyou to Lin at company care

5 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review of your experience with us. We're pleased to be able to help.

Rated 5 out of 5 stars

Very good

Very good communication from start to finish, Ben made the whole process easy and a very good experience would recommend using this company.

31 August 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for leaving us a review of your recent vehicle purchase with us.

Rated 5 out of 5 stars

Ben Pugh - Croyland

Good, reliable and no nonsense service, my partner and I viewed a car at the weekend picked it up Wednesday. Looks and works great. Fully recommend Ben Pugh and Croyland for buying your next vehicle

27 August 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review and recommendation.

Rated 5 out of 5 stars

Excellent first experience

This was our first purchase with Croyland and the process couldn’t have been simpler. Ben Pugh made everything easy from start to finish without ever making us feel pressured. Not only did he help us purchase the car, but he also arranged for fixes before collection day. We would highly recommend!

17 August 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review of your experience. It is very much appreciated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look