Crua Outdoors Reviews 

This is just a great company. Any time I need anything I get nothing but fantastic service. I can't recommend them enough.

First time I ever write a review on the Internet but you will understand why I absolutely needed to take the time to write here.

I was searching online for a high quality insulated tent which would last.

Relying on my google search with the keywords "best insulated tent 2023", Crua came up in the first results so I blindly ordered them 3 products without taking a look at the Company profile nor their Returns and Warranty policy.
I ordered:
- Crua Combo Family ( Crua Core + Crua Culla Tents) €2.099,99
- Crua Camping Carpet €99,99
- Crua Deluxe Air Pillow €23.99

When unboxing the tents, just by looking at the thin tent bags with their cheap logo letters, I could already tell the Tents would be of poor quality.

However I was still far away from knowing that the "Best night's sleep in the wild" would actually turn into a real nightmare.

On the first use, the porch of the Crua Core deflated itself. Remember the price? €2.099,99. After pumping and repumping, I contacted the support which asked me to locate the problem by removing the beamer and putting it in the water. A defective valve. So support confirmed the product is defective and offered to replace the part.

While deflating the pillow after inflating it for the first time in my living room, the pillow spitted out its inner synthetic foam all over my legs and the living room floor. Ironic for a product called Deluxe, isn't it ? Contacted the support which confirmed the product is defective and offered to replace it.

So what would you do if you have bought 2 defective products out of 3 and "your personal feeling" (term used by their support when telling them their products are of bad quality) already told you their products are of bad quality simply looking at the tent bags ? ( I skip all the other details after opening the bags and first use: already a little tear on the thin tent material, the stitchings already falling apart,... and will write longer article on Medium with pictures and record youtube video - stay tuned).

Could it be that the defective products simply reflects their poor quality? Of course yes.
Would receiving replacement parts/product make the products quality better ? Of course not.
Thus wouldn't you want to get fully reimbursed instead of receiving replacements?
Well probably like me you wouldn't have necessarily look at their return policy fooled by their 2 year warranty and marketing message on the website like "We knew our tents needed to be tough enough to face it all.". (does not face even the first use).

Well too bad because it is impossible to return the tents if already used (even after 1 use like I did) unless you pay 23% of your order amount, which means loosing 508euro + shipping fees (min 70euro probably), even if you were sold very poor quality products.
Driven by a bitter feeling of unfairness like someone who just got robbed more than 2000 euro, I tried anything I could to get fully reimbursed or to get at least a financial compensation for the troubles, from exchanging emails for more than 10days with the support, to talking to them on the phone to desperately requesting to talk to manager (the COO) who also declined my ask.

Which type of company would sell mainly defective products ? Which type of company would decline this fair ask to get fully reimbursed when products don't work and the flaw simply reflect the poor quality? Which company does not want to make their customer happy by simply fully reimbursing them when they are not happy? Which company would focus on small short term gains vs customer satisfaction and learning from their mistakes?
Well a small start-up (please check them out on crunchbase) solely built out of crowdfunding abusing of digital marketing to sell cheap products from China at expensive prices and believes this is how they will succeed.

I should have trusted my first judgement when looking at the bags and send back those poor quality products without even giving them a try. I would have still lost min 70euro because now that I have read the policy, "The customer will be responsible for paying the shipping costs of returning the goods." but it would have saved me more than 2000euro, some precious time and preserve my inner peace.

So what should you buy if not Crua ?
Well simply go with the big players you know them. They've been around for decades and decades for good reasons: better quality and better customer experience. Sad for any other start-up but will think twice now before buying from small companies.

Check out Caroline's 2-star review, same experience with defective product, customer satisfaction ignorance and expensive return policy.

Now it is only the start of my crusade to prevent anyone from falling into the same trap.

Will record a youtube product video and medium article to put some visuals on top of these words.

I have communicated with Viki several times over different issues. She has always been very prompt, polite, and helpful. Every situation has gotten resolved to my satisfaction and both Viki, and Crua, go above and beyond to help with any need, concern, or question that I may have. I've concerned myself that I have become a bit of a pain, but I've never been made to feel that way. Professionalism and kindness are always present in my communications with Viki and others at Crua. I love the equipment and I love the company. Keep doing what you are doing, Crua Outdoors (and Viki)!

Viki was very responsive and a huge help in assisting us receiving an important delivery ahead of our camping trip.

Great service, 5/5 stars, highly recommended

The company support team is exceptional in their communication and follow through. The gear is high quality and nice to see the company continues to invest in their product line. I own the Core tent, Duo Maxx Combo 3 and have recently decided to back the launch of the new CRUA Culla series by investing in the Culla Maxx V2. My family and I look forward to many great camping trips and good sleep with quality and easy to set-up gear!

Crua always supply excellent quality items that do the job they're ment to do. If you need an answer to a question the team are always helpful and often go out of there way to help you get something sorted. Highly recommended company.

Got a crua tarp. I am very satisfied with the product and looking forward to use it outdoors often. Also great customer service.

Quick, all-around help from Viki on phone, mail until the problem was solved. I was not able to add my address during the buy, but with Viki’s help it was sorted out within 1 day. Good performance and team work a customer can imagine! Good job well done! (From Laci)

I have just received my roof top tent! We have not had a chance to use it yet so my review is based on customer service! I can not say enough about what a great experience it was to speak to Viki about any concerns we had! Emails and phones calls were returned in a timely manor.

Love the products. I own a Duo and a Clan. Durable, stable, weatherproof and comfortable. They are an amazing value. If my needs grow I would certainly buy Crua products again. I highly recommend these tents.

I got a loan to upgrade my camping gear I always wanted to purchases the Crua Tri so I went ahead and in doing so I placed my order with the company in Kerry as I am in Ireland also In purchases the Tri I also bough the new extra room and the storm weather protection which is an extra cover for the Tri which can reflect the sun away from the Tri. I found Crua outdoors very friendly to deal with and the help Crua put into my order was unreal even having a conversation with the CEO in Ireland on a Sunday In talking to the CEO on my interest in Camping and what Crua's hopes for the future are looking forward All in all I feel very happy with the service I received and when I talk to other campers I always bring up the awareness of Crua outdoors in Co Kerry Ireland as I have always been impressed in Crua's ideology and products. It is the last day in February now and after checking my order in January I am thinking of going out and use it for the first time now.

Great shop, great products and an excellent support.

Easy to communicate with Crua, very helpful and knowledgeable about their product. Tent arrived on time , very happy with my purchase, great quality product.

The pack bag could be thicker to protect the tent during transport/storage. Larger stakes. A bigger storage bag for trips that don’t require a person to roll the tent super tight for bag fitment.

Tarah was awesome and worked with me to address some concerns and issues I had with the purchasing process. She went above and beyond to come up with a perfect solution for me. Her help and attention to detail in my case led to me purchasing a Crua tent on the spot. Very impressed and a great ambassador of the company.

Phenomenal Customer service!

The team answered my email within hours and quickly helped to resolve the matter.

I had an issue with my Crua Tri and after pressing on, the client relations team was interested in helping me resolve my issue even after the warranty period expired - they didn't leave me hanging in the dark.

After I got my tent repaired by the CRUA recommend vendor, the quality of the repair was perfect for such a difficult fix - All I had to pay was shipping cost to forward the parcel to the vendor.

The CRUA products are not perfect but very excellent outdoor gear for people who are serious about camping - there's nothing else out there on the market.

Tarah was super helpful for me today. Her efforts we’re responsible for my placing a $2000 order. She is a great interface to have between customers and your company. 5 stars.👍